Top 3262 Customer service supervisor Jobs in Grapevine Tx

Outbound Supervisor
Princess House —Flower Mound, TX
- From $65,000 a year
- Full-time
- Ability to walk for extended periods
- Basic math
- English
- Health insurance
- Dental insurance
Quick Apply
Banking Customer Service Representative
Mphasis Digital Risk —Fort Worth, TX
- $24 - $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Logistics Operations Supervisor
PASONA N A, INC. —Grapevine, TX
- $70,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
Customer Service Support
Time Manufacturing Company —Westlake, TX
- $22 - $24 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- In-person
- Paid holidays
- Dental insurance
Quick Apply
Operations Supervisor – Administrative - DFW Airport
Bradford Airport Logistics —Dallas, TX
- $60,000 a year
- Full-time
- Microsoft Word
- Background check
- Clean driving record
- Free parking
- Paid holidays
Customer Service Representative
Smart Pool Startup —Dallas-Fort Worth, TX
- $23.13 - $27.85 an hour
- Temporary
- Remote
- Google Workspace
- Computer literacy
- Writing skills
- On-the-job training
- Work from home
Quick Apply
21h
Customer Care Supervisor
Culligan Quench —Grapevine, TX
- $57,143 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
7d
Scheduling Supervisor
Culligan Quench —Grapevine, TX
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Grapevine, TX
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative
LISANTI FOODSERVICE OF TEXAS, INC —Flower Mound, TX
- $20 - $24 an hour
- Overtime
- Office
- Food service
- In-person
- Health insurance
- Dental insurance
Quick Apply
Senior Representative - Customer Service (OEM)
Wesco —Lewisville, TX
- $26.02 - $32.53 an hour
- Urgently hiring
- 5 years
- Writing skills
- Research
- Health insurance
- Dental insurance
2d
Field Service Expansion Manager
Group CBS —Dallas, TX
- Full-time
- Background check
- Oracle
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Grapevine Ford Lincoln —Grapevine, TX
- $80,000 - $100,000 a year
- Full-time
- Background check
- Mechanic experience
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Registered Nurse Supervisor - $2500 Sign on Bonus!
Entrusted Pediatric Home Care —Dallas, TX
- Up to $75,000 a year
- Extended hours
- Spanish
- CPR Certification
- Nursing
- Mileage reimbursement
- Disability insurance
Quick Apply
9d
Apartment Maintenance Supervisor
The Phoenix Staffing LLC —Irving, TX
- From $24 an hour
- Full-time
- Hospitality
- Mid-level
- Residential
- Health insurance
1d
Supervisor 1
US Tool Group —Dallas, TX
- Overtime
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Dental insurance
Bilingual Customer Service/Sales Agent
Fred Loya Insurance —Carrollton, TX
- $14 - $17 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Sanitation Supervisor
Mustang Custom Foods LLC —Dallas, TX
- $40,000 - $55,000 a year
- Overnight shift
- Spanish
- Inventory management
- English
Quick Apply
3d
Service Manager
Dickson Equipment Co., Inc. —Dallas, TX
- $100,000 - $120,000 a year
- Full-time
- Background check
- Dealership
- 5 years
- Paid holidays
- Health insurance
Quick Apply
10d
Residential Electrical Service Manager
A Star Heat and Air, Inc. —Dallas, TX
- $65,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Inventory management
- Paid holidays
- Health insurance
Quick Apply

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Outbound Supervisor

Princess House -
Flower Mound, TX

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Retirement plan

Qualifications

Basic math
English
Manual handling
Materials handling
Time & attendance systems

Full Job Description

DESCRIPTION

POSITION SUMMARY:

Leads day-to-day outbound distribution operations (replenishment, waiving, slotting, order management, pick, pack, and ship) to ensure accurate, on-time, and cost-effective order fulfillment. This role is accountable for workforce supervision, productivity, quality, safety, and service levels while continuously optimizing processes, flow, and system utilization to meet customer and business expectations.

ESSENTIAL FUNCTIONS:

The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity:

Operations Execution & Service Performance

Direct and oversee all outbound activities including replenishment, waving, slotting, order management, picking, packing, staging, and shipping.
Execute daily shipping plans/waives aligned to order priorities, carrier cutoffs, and service commitments.
Ensure shipment accuracy and compliance with customer and carrier requirements.
Monitor key performance indicators (KPIs) such as:
Order fulfillment cycle time
On-time shipment
Order accuracy
Units per labor hour (UPH)
Drive timely resolution of shipping issues, exceptions, and customer escalations.

Labor Management & Workforce Leadership

Plan, assign, and optimize labor to meet daily volume and productivity goals.
Create and manage staffing schedules to align with demand fluctuations.
Provide hands-on leadership, coaching, and performance management for associates.
Maintain a positive work environment and address employee concerns or grievances proactively.
Conduct performance reviews and track employee development plans.

Process Optimization & Continuous Improvement

Identify inefficiencies and implement process improvements in waiving, replenishment, order management and pick/pack/ship workflows.
Optimize slotting strategies and product flow to improve picking efficiency.
Balance zones and workload distribution to reduce bottlenecks.
Standardize work procedures and ensure adherence to best practices.
Partner with leadership on continuous improvement initiatives (Lean, Six Sigma, etc.).

Inventory & Systems Management

Support inventory accuracy through monitoring, inventory movement, and transaction discipline.
Utilize Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), shipping systems, and reporting tools effectively.
Ensure accurate manifesting, trailer closing, and shipment tracking.
Coordinate with inventory control teams to resolve discrepancies.

Carrier & Logistics Coordination

Schedule and manage outbound loads across parcel (UPS, FedEx, USPS, couriers) and LTL/FTL carriers.
Ensure trailers are loaded safely, sealed, and dispatched on schedule.
Maintain compliance with transportation regulations and shipping specifications.

Quality, Safety & Compliance

Enforce all safety policies and ensure safe use of material handling equipment.
Conduct equipment inspections and coordinate maintenance as needed.
Maintain compliance with company standards, OSHA regulations, and operational procedures.
Drive a culture of safety, accountability, and continuous improvement.

Training & Development

Develop and execute structured onboarding and training programs.
Crosstrain employees across outbound functions to improve flexibility.
Track and document training progress and certification status.
Uphold operational standards through consistent coaching and reinforcement.

Administrative & Reporting Responsibilities

Maintain accurate timekeeping and payroll records (e.g., UltiPro (UKG) or similar system).
Prepare daily, weekly, and monthly performance reports.
Analyze data trends to improve productivity and service levels.
Communicate operational updates and performance results to management.

NON-ESSENTIAL FUNCTIONS:

In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain a high level of integrity and confidentiality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEVEL OF SUPERVISION RECEIVED:

Under direction where definite objectives are established, planed, and arranged a significant portion of own work, referring only unusual cases to supervisor or others.

EDUCATION, TRAINING and/or EXPERIENCE:

One-year certificate from college or technical school; 3 years related experience and/or training; or equivalent combination of education and experience.

TECHNICAL SKILLS, CERTIFICATES, and/or LICENSES:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

ENVIRONMENTAL FACTORS and/or PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and to use hands to finger, handle, or feel; reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level associated with this environment is usually moderate.

SUPERVISORY RESPONSIBILITIES (If Applicable):

Supervise a total of 16 to 40 employees in the Shipping Departments. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Language:

English (Preferred)

Ability to Commute:

Flower Mound, TX 75028 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in grapevine tx

Outbound Supervisor

Banking Customer Service Representative

Logistics Operations Supervisor

Customer Service Support

Operations Supervisor – Administrative - DFW Airport

Customer Service Representative

Customer Care Supervisor

Scheduling Supervisor

Pharmacy Customer Service Associate

Customer Service Representative

Senior Representative - Customer Service (OEM)

Field Service Expansion Manager

Service Manager

Registered Nurse Supervisor - $2500 Sign on Bonus!

Apartment Maintenance Supervisor

Supervisor 1

Bilingual Customer Service/Sales Agent

Sanitation Supervisor

Service Manager

Residential Electrical Service Manager

I want to receive the latest job alert for customer service supervisor in grapevine tx

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