Top 47 Help desk analyst Jobs in Grapevine Tx

IT Service Desk Lead
GTS Technology Solutions —Dallas, TX
- $57,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- System design
- Project management
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
Cadence & Hello World Epic Analyst 5K Sign-On Bonus
Methodist Health System —Dallas, TX
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Support Technician
American Track —Fort Worth, TX
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Workforce Planning Analyst (Contract)
Southwest Airlines —Dallas, TX
- $43 - $54 an hour
- Contract
- 18 years or older
- Computer literacy
- English
2d
Technical Analyst – MSP Experience is a Must
Fults & Associates —Grapevine, TX
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Azure
- Health insurance
- Dental insurance
Coordinator of Data Governance (26-27 SY)- Performance Outcomes and Data
Irving Independent School District —Irving, TX
- $73,080 - $100,924 a year
- Full-time
- Microsoft Word
- School experience
- Computer Science
- Work from home
Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data
Irving Independent School District —Irving, TX
- $78,745 - $108,730 a year
- Full-time
- Microsoft Word
- Writing skills
- Teaching Certification
3d
Service Desk Analyst - (Hybrid in Dallas, TX)
Velocity A Managed Services Company —Dallas, TX
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Paid parental leave
- Paid holidays
Cyber Operations Analyst
Hillwood Development Company LLC —Dallas, TX
- Computer science
- Computer Science
- Windows
- Health savings account
- Paid holidays
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
14d
Construction Technology Analyst
Greater Metroplex Interiors (GMi) —Southlake, TX
- $65,000 - $80,000 a year
- Full-time
- Spanish
- Mid-level
- SQL
- Profit sharing
- Health insurance
Quick Apply
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Tech Analyst II
OneOncology —Fort Worth, TX
- Full-time
- Azure
- Mid-level
- 3 years
Quick Apply
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
IS Support Analyst
GLORY —Carrollton, TX
- Full-time
- Azure
- Computer Science
- Word processing
Quick Apply
1d

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help desk analyst jobs near grapevine tx

IT Service Desk Lead

GTS Technology Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$57,000 a year
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Help desk support experience
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
Incident management software
De-escalation techniques
Conflict de-escalation
Incident Escalation
Reporting and dashboarding tools
High school diploma or GED
Team development
Supervising experience
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Lead to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in IT Service Desk or Technical Support roles
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $57,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in grapevine tx

IT Service Desk Lead

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING

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Help Desk Analyst

IT Help Desk Analyst

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Help Desk Support Technician

Workforce Planning Analyst (Contract)

Technical Analyst – MSP Experience is a Must

Coordinator of Data Governance (26-27 SY)- Performance Outcomes and Data

Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data

Service Desk Analyst - (Hybrid in Dallas, TX)

Cyber Operations Analyst

Technical Support Analyst

Construction Technology Analyst

Service Specialist II

Tech Analyst II

IT Business Analyst-1

IS Support Analyst

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