Top 31 Desktop support Jobs in Green Bay, Wi

Help Desk Analyst I (Green Bay, WI)
Nsight —Green Bay, WI
- Full-time
- Bachelor of Science
- Mid-level
- Windows
Quick Apply
IT Support Desk Engineer II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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IT Support Specialist
Luvata Appleton, LLC —Kimberly, WI
- Full-time
- Microsoft Outlook
- Office
- Continuous improvement
14d
IT Support Specialist
Bassett Mechanical —Kaukauna, WI
- Mid-level
- Windows
- 3 years
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IT Services Specialist (Green Bay, WI)
Nsight —Green Bay, WI
- Full-time
- Mid-level
- Windows
- Residential
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9d
IT Technician
M2 Technology Solutions, LLC —Green Bay, WI
- Full-time
- Mid-level
- Windows
- Analysis skills
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IT Technician
Custom Information Services —Green Bay, WI
- Full-time
- Hybrid work
- Azure
- 5 years
- Windows
Client Care Associate
FOREVER INC. —Hobart, WI
- $17 an hour
- Weekends as needed
- Mid-level
- 3 years
- Continuous improvement
- Opportunities for advancement
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Systems Engineer I
Impact Networking —Appleton, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
9d
Geek Squad Agent (Retail Store)
Best Buy —Green Bay, WI
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
Technical Operations & Support Specialist
Radius Limited —De Pere, WI
- Online Application
- Hybrid work
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Technical Customer Support Representative
Radius Limited —De Pere, WI
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Field Services Engineer - Field - Based Traveling
Associated Bank —Green Bay, WI
- $19.66 - $33.70 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Employee stock purchase plan
- 401(k)
Microsoft 365 Trainer I
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Hybrid work
- Classroom
- Microsoft Outlook
- Presentation skills
Quick Apply
Technical Support Specialist: Electro-Mechanical
Fox Valley Elevator —Appleton, WI
- $24 - $28 an hour
- Full-time
- PMP
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
6d
Automated Solutions Specialist
Endries International, Inc. —Brillion, WI
- $20 an hour
- Monday to Friday
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply

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A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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Help Desk Analyst I (Green Bay, WI)

Nsight -
Green Bay, WI

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
LAN
Windows
Driver's License
Productivity software support
Computer hardware
Desktop applications
WAN
Productivity software
Desktop administration

Full Job Description

Job Summary:
The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:
Customer Service

Serves as the first level and primary contact for the customer contact with IT.
Must learn to think of the customer as the most important part of the job.
Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
Promotes a professional help desk image and sells the value of the help desk.
Develops an understanding help desk priorities and objectives and then takes an active role toward accomplishing the stated objectives.
Provides support on the IT HelpLine including periodic on - call hours.

Communication

Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment. Also communicates scheduled downtime or anything that affects the computing environment.
Keeps customers informed of progress on problems that cannot be resolved on first call.
Ensures appropriate management is informed of problems that are impacting groups of users.

Problem Analysis, Resolution, and Prevention

Logs all help desk calls or email requests into Request Tracking System and updates problem profiles.
Troubleshoots perceived hardware and software problems; escalating to internal support resouces.
Analyzes and strives to resolves problems with a goal of 90% First Call Resolution.
Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases.
Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.
Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems.
Promotes effective use of technology.

Training and Other

Keeps current on all the technology used in the environment supported.
Provides training to customers to provide understanding of technology.
Performs additional related duties as requested or required.

Requirements:

Education: Associate’s degree or educational equivalent’s, a bachelor degree (B.A./B.S.) is preferred.
Technical Experience: One to five years of experience working in a LAN/WAN environment of at least 30 workstations. Experience with Windows operating systems, Microsoft Office, and associated productivity applications is required.
Certifications: A CompTIA A+ or Microsoft certification is desired.
Other: Valid Driver’s License required.

To view our competitive benefits, click here!

Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at [email protected].

Quick Apply

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desktop support jobs in green bay, wi

Help Desk Analyst I (Green Bay, WI)

IT Support Desk Engineer II

IT Support Specialist

IT Support Specialist

IT Services Specialist (Green Bay, WI)

IT Technician

IT Technician

Client Care Associate

Systems Engineer I

Geek Squad Agent (Retail Store)

Technical Operations & Support Specialist

Technical Customer Support Representative

Field Services Engineer - Field - Based Traveling

Microsoft 365 Trainer I

Technical Support Specialist: Electro-Mechanical

Automated Solutions Specialist

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