Top 6 It service desk Jobs in Green Bay, Wi

Help Desk Specialist
BayView Industries of Green Bay Inc —Green Bay, WI
- Full-time
- Mid-level
- High school diploma or GED
- Business
- Wellness program
- Health savings account
Quick Apply
11d
Help Desk Analyst I (Green Bay, WI)
Nsight —Green Bay, WI
- Full-time
- Bachelor of Science
- Mid-level
- Windows
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IT Support Specialist II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Mid-level
- Windows
- High school diploma or GED
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5d
Technical Customer Support Representative
Radius Limited —De Pere, WI
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Help Desk Analyst I (Green Bay, WI)
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Help Desk Specialist

BayView Industries of Green Bay Inc
Green Bay, WI

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Job Details

Full-time
11 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Confidential information handling
Hardware maintenance
High school diploma or GED
Computer hardware
Malware removal support
Training
Antivirus software

Full Job Description

Description:

In this role, you will provide maintenance of the mostly virtualized computer desktop environment by resolving problems, installing hardware and software solutions, and supporting our end users and the internal IT team. You will be responsible for administration and internal support of the Company’s thin client endpoints, laptops, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Essential Duties and Responsibilities:

Provide primary helpdesk phone support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and determine & process based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation & peripherals
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Escalate issues to appropriate teams as needed
Manage workstation setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Other duties as assigned

Requirements:

Education and Experience:

High School Diploma required, associate's degree in information systems, Business, Communications or related field preferred
2 years of relevant technical experience preferred

Job Knowledge, Skills and Abilities:

Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades and troubleshooting
Knowledge of computer logic in order to perform tasks listed associated with the job
Interpersonal skills necessary to train others in computer systems
Proven exceptional customer service skills
Strong accountability and time-management skills
Prioritization skills to meet work deadlines
Ability to read computer instruction manuals and comprehend directions in order to remedy minor computer equipment malfunctions or changes
Ability to maintain a high degree of confidentiality
Ability to contribute to a team-oriented environment while becoming a helpful resource to your co-workers

Benefits: At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.

Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***

Quick Apply

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it service desk jobs in green bay, wi

Help Desk Specialist

Help Desk Analyst I (Green Bay, WI)

IT Support Specialist II

Technical Customer Support Representative

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