Top 4 Customer success manager Jobs in Greenfield, Ma

Account Manager
GS Precision Inc —Brattleboro, VT
- $23 - $33 an hour
- Full-time
- Mid-level
- Microsoft Office
- 3 years
- AD&D insurance
- Paid holidays
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1d

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Account Manager

GS Precision Inc -
Brattleboro, VT

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Job Details

Full-time
$23 - $33 an hour
1 day ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Bereavement leave
Referral program

Qualifications

Employee relationship building
Microsoft Office
MRP
Production management software
Conflict management

Full Job Description

Description:

G.S. Precision manufactures critical components for the Aerospace and Defense industries. With 700 employees across four integrated locations totaling 230,000 sq. ft., we draw on 60+ years of experience and cutting-edge technology to deliver consistent, high-quality results.

Our Mission & Values: To provide a proud, caring, and safe environment that allows our team to thrive in delivering value to our customers. We encourage creative thinking and problem solving. We grow our company through open communication, strong leadership, and continuous improvement that benefits our customers, employees, their families, and our communities.

Our Vision: To be the most trusted global partner in precision manufacturing and assembly of highly engineered mission critical products, recognized for our commitment to innovation, quality, and ability to enable our customers success.

Generate Sustained Profitability

We offer a competitive benefits package, which includes but not limited to:

Comprehensive Health, Dental and Vision Care Coverage (Starting the Next Full Month After Hire)
Paid Holidays starting on Day ONE
Company Paid Life and AD&D Insurance
Company Paid Short-Term Disability
401 (k) Matching Retirement Plan
Employer Funded Health Reimbursement Account
Flexible Spending Account
Generous Paid Time Off
Dependent Care Spending Account
Employee Assistance Program
Educational Assistance Program
Employee Referral Bonus
Safety Shoe Allowance
Prescription Safety Glasses Program
Shift Differentials for 2nd and 3rd Shifts
Bereavement Leave

Job Objective: Manage strategic customer accounts, act as a liaison between key customers, production and planning to manage orders, schedules and delivery changes.

Responsibilities:

Proficient with spreadsheets – updating and tracking spreadsheets for customers and for the sales department to provide weekly, bi-weekly, or monthly updates
Attention to detail - verifying the accuracy of orders and quotes, general data entry
Communicating with customers through various channels; email, portal, phone
Understanding order process and parts for providing production status, coordinating special instructions, and managing customer requests
Ability to perform professionally in situations when customers become upset because of late orders or the inability to get an order when they need it
Respond quickly and accurately to inquiries and follow up, as needed
Interact professionally with co-workers and management
Learn and provide backup for Order Entry

Relationships and Roles:

Maintains positive relationships with various departments.
Maintains superior customer service.

Requirements:

Job Specifications:

Bachelor’s Degree or 3-5 years of equivalent experience
Experience with MRP, ERP, and customer service requirements
Analytical skills, Problem solving, conflict resolution
Computer skills, manufacturing software, MS Office
Verbal and Written Communication
Attention to Detail
Sense of urgency

We are looking for people who are highly motivated with the ability to work in a fast-paced environment. Must be a professional with strong work ethic and comfortable working as part of a team that includes all levels of the organization.

Come join our team!

G.S. Precision is committed to Equal Opportunity Employer (EOE) and to be in compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

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