Top 82 Director of customer experience Jobs in Greenville Sc

Director of Customer Service
North American Rescue —Greer, SC
- Weekends as needed
- Sales
- Marketing
- 5 years
Quick Apply
Director, Talent Acquisition
Hubbell Incorporated —Greenville, SC
- Hybrid work
- Background check
- 11+ years
- Bachelor's degree
Director of Operations
Hyatt Regency Greenville —Greenville, SC
- Weekends as needed
- English
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Center Therapy Director
Concentra —Greer, SC
- Full-time
- Experience working with individuals with disabilities
- Bachelor of Science
- Physical & Rehabilitation Medicine
- Continuing education credits
- Commuter assistance
3d
Director of Engagement
Senior Action —Greenville, SC
- $40,000 - $50,000 a year
- Full-time
- Master of Social Work
- Research
- Psychology
- Health insurance
- Dental insurance
Quick Apply
Preschool Director
Prodigy Inc. —Simpsonville, SC
- Full-time
- School experience
- Microsoft Excel
- Computer literacy
Quick Apply
9d
Director of Sales - PCHC
Pro Mach Integrated Solutions LLC —Greenville, SC
- Full-time
- 7 years
- System design
- Travel
- Wellness program
- Health insurance
Director, Mobilization and Start-up
Sodexo —Greenville, SC
- $134,640 - $209,110 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid holidays
- Health insurance
7d
DIRECTOR OF PLANNING & DEVELOPMENT - 0526
City of Greenville, SC —Greenville, SC
- $122,000 - $200,000 a year
- Overtime
- Customer service
- Office
- Master's degree
- Paid holidays
- Disability insurance
Associate Community Director
Gallery Residential —Greenville, SC
- Weekends as needed
- Word processing
- Computer literacy
- Basic math
Quick Apply
1d
Community Director
Gallery Residential —Greenville, SC
- Weekends as needed
- Sales
- Word processing
- Computer literacy
Quick Apply
1d
Director of Service
MSI Viking —Greer, SC
- Full-time
- Travel
- Organizational skills
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Director of Marketing Operations and Performance
United Community Bank —Greenville, SC
- $120,000 - $200,000 a year
- Weekends as needed
- Marketing
- 11+ years
- Office
Admissions Director
Southpointe Healthcare and Rehabilitation —Greenville, SC
- $25 - $30 an hour
- Full-time
- Management
- Customer service
- Mid-level
- Loan repayment program
- Disability insurance
Director, Plant Facilities
Shriners Hospitals for Children —Greenville, SC
- Full-time
- 18 years or older
- Hospital
- Bachelor's degree
Quick Apply
9d
Director of Business Development
The Carolina Center for Behavioral Health —Greer, SC
- Full-time
- Psychiatry
- Marketing
- 3 years
- Health insurance
- Dental insurance
Sr. Director, Customer Acquisitions
Advance America —Greenville, SC
- Background check
- Marketing
- Research
- Free parking
- Paid parental leave
(*(*(*( Automotive Service Manager Director *)*)*)*)
Your Honest Mechanic —Easley, SC
- $150,000 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Quick Apply
Associate Director for Housing Operations
Furman University —Greenville, SC
- Weekends as needed
- Office
- Residential
- University
Director, Human Resources
Bausch + Lomb —Greenville, SC
- Bachelor's degree
- US work authorization
- Recruiting
9d

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Director of Customer Service

North American Rescue -
Greer, SC

Quick Apply

Job Details

Full-time

Qualifications

Bachelor's degree

Full Job Description

SUMMARY

The Director of Customer Solutions is responsible for all aspects of the Customer Solutions team, including fostering team development and growth, recruiting and training new hires, and ensuring speed and accuracy in all work tasks. The Customer Solutions leader will possess the ability to balance Strategic vision and tactical execution. The Director of CS will coordinate with other business leaders to ensure alignment with NAR’s goals and vision. Responsibilities include reviewing and developing internal processes and structure to support a growing organization, ensuring accurate and timely entry of customer information and orders, developing a high-functioning team both with team members and supervisors, and cultivating relationships with internal and external customers to maintain a high level of customer satisfaction. The Director of CS will communicate with leadership and inform them of challenges and areas of opportunity to enhance our customer experience.

ESSENTIAL RESPONSIBILITIES This is not an all-inclusive list of duties and responsibilities. Projects/duties may be modified/changed/added/deleted as needed.

Define strategic goals and plans for Customer Solutions Department and ensure they align with the company’s objectives.
Collaborate cross-functionally to define and implement Customer Solutions processes and procedures that support the business in an efficient manner
Guide, lead, and develop the Customer Solutions team on technical activities as well as individual professional development plans
Develop and maintain KPIs and other metrics to monitor performance and ensure excellence
Manage and direct the daily operations of the Customer Solutions department, utilizing supervisors to assist in management of the team and tasks
Develop and maintain open lines of communication with sales personnel and all Department Leaders.
Partner with all departments within the company to solve customer-related problems to ensure an optimum level of customer service satisfaction.
Responsible for guiding and supervising complaint resolution and verifying customer satisfaction
Oversee training and education of Customer Solutions coordinators to optimize department performance
Develop a collaborative and supportive culture within Customer Solutions that is rooted in integrity, respect for customer and colleagues, and a desire to win
Develop and mentor the next set of formal and informal leaders within CS, supporting their growth and development path
Maintain a working knowledge of all relevant CS tasks and continuously review them for updates and improvements for efficiency
Coordinate with CS supervisors to manage the team such that all business hours are covered for phones, emails, and chats
Communicate concerns, policies, and business solutions among management and team members
Create and implement strategic initiatives to increase overall customer experience

SUPPLEMENTAL RESPONSIBILITIES

Completes any tasks and/or projects assigned by supervisor
Other duties as assigned

AUTHORITY

Take and process orders
Authorize account creation and modifications
Manage CS team members and their professional development

ACCOUNTABILITY

Orders are processed are processed in an accurate and timely manner
Staffing hours are appropriately managed for optimal customer solutions availability
Customers are treated with respect and courtesy

QUALIFICATIONS

Education:

Bachelor’s degree in Business, Marketing or other related discipline.

Experience:

Five to ten years experience in, customer service, marketing, or sales in a lead role. Training in medical and/or emergency medical procedures highly desirable. Minimum 4 years supervisory experience preferred.

Specific Characteristics:

Proven success in improving work processes and the ability to be an agent for change
Strong analytical skills
Ability to interface with employees at all levels of the organization
Ability to think ahead and plan over a 30-day time span and prepare action plans to achieve results.
Demonstrated ability to anticipate customer needs and respond in effective manner
Strong oral, written, and interpersonal skills
Thorough understanding of NAR products and needs of the industry
Excellent quality orientation and attention to detail
Demonstrated ability to identify and resolve problems
Demonstrated ability to manage multiple priorities
Builds and maintaining effective working relationships both internal customers and external customers
Ability to work in fast-paced; rapidly changing environment
Solid computer knowledge including Microsoft Office products

DEMANDS

Time and availability

Must be able to work at least 40 hours each week from 8 am-5 pm, or some variation thereof.

Occasional evening and weekend work may be required as job duties demand

Travel

Must have transportation to and from headquarters.

Physical

The physical demands described here are representative of those that must be met by a typical

office employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Frequently required to hear and talk

Use of hands for keyboard usage

Frequent sitting, standing and walking.

Occasional reaching with hands and arms, stooping, kneeling, and lifting and/or

moving over 50 lbs.

Environment

Must be able to work in a moderately loud work environment

DISCLAIMERS

AAP/EEO Statement

North American Rescue provides equal employment opportunity to all individuals regardless of

their race, color, creed, religion, gender, age, sexual orientation, national origin, disability,

veteran status, or any other characteristic protected by state, federal, or local law. Further, the

company takes affirmative action to ensure that applicants are employed, and employees are

treated during employment without regard to any of these characteristics. Discrimination of any

type will not be tolerated.

Quick Apply

Refine Your Search

director of customer experience jobs in greenville sc

Director of Customer Service

Director, Talent Acquisition

Director of Operations

Center Therapy Director

Director of Engagement

Preschool Director

Director of Sales - PCHC

Director, Mobilization and Start-up

DIRECTOR OF PLANNING & DEVELOPMENT - 0526

Associate Community Director

Community Director

Director of Service

Director of Marketing Operations and Performance

Admissions Director

Director, Plant Facilities

Director of Business Development

Sr. Director, Customer Acquisitions

(((( Automotive Service Manager Director )))*)

Associate Director for Housing Operations

Director, Human Resources

I want to receive the latest job alert for director of customer experience in greenville sc

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