Top 7 Help desk support Jobs in Greenville Tx

IT Help Desk Technician
RECF —Greenville, TX
- $25 an hour
- Full-time
- Mid-level
- Office
- Training & development
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5d
Desktop Support Technician 1
L3Harris Technologies —Greenville, TX
- Mid-level
- High school diploma or GED
- Analysis skills

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Desktop Support Technician 1
L3Harris Technologies —Greenville, TX
The technician will work closely with engineering and manufacturing teams to integrate IT solutions with operational systems, ensure data integrity, and…
Desktop Support Technician
GTS Technology Solutions —Celina, TX
Valid driver’s license and ability to travel between local customer locations as needed. 2+ years of experience in desktop support, IT support, help desk,…
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Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
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IT Help Desk Technician

RECF
Greenville, TX

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Job Details

Full-time
$25 an hour
5 days ago

Qualifications

Knowledge management
Process audits
IT user and group management
IT asset management
Incident report management
IT system monitoring
In-person customer service
Hardware maintenance
Process improvement
Equipment troubleshooting
Mid-level
IT compliance audits
Incident Escalation
Software installation
User training (technical support)
Help files
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware configuration
Compliance documentation
Customer support ticket management
Instructor-led training (training delivery method)
Customer service knowledge base
Hardware management
Telephone systems
Phone triage
Training & development
Online help documentation

Full Job Description

Responsibilities

Monitor technology requests and respond promptly to all support requests
Triage support requests and assign tickets to appropriate team members or departments when necessary
Diagnose and resolve basic to moderately complex hardware, software, and equipment issues
Guide users through step-by-step solutions in a clear, professional manner to ensure a positive experience
Escalate unresolved issues to internal IT or development teams, and monitor progress to resolution
Document issues, troubleshooting steps, and final resolutions in appropriate systems
Set up and configure user accounts, hardware, software, and equipment
Assist with onboarding and offboarding processes for users accounts, hardware, software, and equipment
Maintain accurate inventory of technology equipment and software licenses
Support periodic audits of staff technology and supplies
Provide support for system installations, upgrades, replacements, and software configurations
Monitor and maintain the Greenville Office phone system
Assist with submitting technical or feature requests to internal development teams
Perform remote monitoring and management (RMM), compliance audits, and account/device health checks
Create and maintain internal knowledge base articles (KBAs) and end-user training documentation
Conduct in-person and virtual training sessions for individual staff, departments, or the broader organization
Ensure technology needs for events are allocated, supported, and dispersed appropriately
Contribute to IT initiatives, audits, events, and system/process improvements
Stay up to date on system updates, product changes, and emerging technologies relevant to the organization

Other Responsibilities

Understand, uphold, and implement organizational policies and standards, including but not limited to: Student-Centered Policy, Code of Conduct, Youth Protection Policy, Commitment to Event Excellence, and the Employee Handbook
Deliver exceptional customer service to REC Foundation customers, internally and externally
Uphold organization policies and standards, including but not limited to policies found in the Employee Handbook
Ensure and maintain an ethical, trusting, inclusive, and productive work environment
Provide continual feedback to help maintain program integrity
Perform other duties as assigned

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help desk support jobs in greenville tx

IT Help Desk Technician

Desktop Support Technician 1

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