Top 29 Technical support specialist Jobs in Gretna, Ne

IT Support Specialist
Omaha's Henry Doorly Zoo and Aquarium —Omaha, NE
- From $18.62 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
7h
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
SCITLS Client Services Support Specialist
General Dynamics Information Technology —Offutt AFB, NE
- $28.05 - $37.95 an hour
- Full-time
- 7 years
- Mid-level
- High school diploma or GED
- Paid holidays
- 401(k) matching
District Technology Support Specialist
Educational Service Unit 3 —La Vista, NE
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
14d
IT Support Specialist
TFL INC —Omaha, NE
- Google Workspace
- Ability to lift 50 pounds
- Organizational skills
- Health insurance
- Dental insurance
AgDirect Customer Support Specialist
Farm Credit Services of America —Omaha, NE
- $49,120 - $71,280 a year
- Full-time
- Office
- Bachelor's degree
- Business Administration
- Paid holidays
- Disability insurance
17h
BisTrack Support Specialist
Mead Lumber Company Inc —Omaha, NE
- $28 - $34 an hour
- ERP systems
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist
RDG Planning & Design —Omaha, NE
- Research
- Mid-level
- Office
Site Infrastructure Specialist
Eaton —Bellevue, NE
- $84,000 - $123,000 a year
- On call
- Background check
- Microsoft Outlook
- Mid-level
- Retirement plan
IT Support Specialist
LBT, Inc. —Omaha, NE
- Mid-level
- Office
- Windows
Quick Apply
11d
Client Support Specialist - Technical
Intercontinental Exchange Holdings, Inc. —Omaha, NE
- Full-time
- Mid-level
Premier Technical Support Specialist
Orion Advisor Solutions —Omaha, NE
- $56,046 - $82,313 a year
- Full-time
- Research
- Office
- Finance
- Paid parental leave
- Loan repayment program
7d
Hosted Voice Specialist I
ALLO Communications LLC —Gretna, NE
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
Client Support Specialist - Mortgage
Intercontinental Exchange Holdings, Inc. —Omaha, NE
- Full-time
- Microsoft Excel
- Mid-level
- Communication skills
IT Learning & Training Specialist
University of Nebraska System —Omaha, NE
- From $59,700 a year
- Full-time
- Hybrid work
- Mid-level
- University
- Continuous improvement
- Paid holidays
- Retirement plan
8d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Omaha, NE
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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IT Support Specialist

Omaha's Henry Doorly Zoo and Aquarium -
Omaha, NE

Apply Now

Job Details

Full-time
From $18.62 an hour
7 hours ago

Qualifications

Driver's License

Full Job Description

Job Title: Information Technology Support Specialist

FLSA Status: Non-Exempt

Classification: Full-time

Hours: This position will, at times, require scheduled weekend, holiday and after-hours working, including support for various special events. The position may participate in rotating weekend coverage schedule, working alternating weekends to ensure consistent IT support.

Pay Rate: Range starts at $18.62/hour

Summary:

The IT Support Specialist (tier 1) serves as the first point of contact for IT-related issues and requests across all functions under the Omaha Zoological Society, including the Henry Doorly Zoo and Aquarium and Lee G. Simmons Wildlife Safari Park. This role provides tier 1 service desk support, managing the incoming requests, ticket queues, resolving issues within scope, and escalating or dispatching IT Support Analysts (tier 2) when appropriate. The IT Support Specialist is committed to delivering excellent customer service and maintaining a positive, professional experience for every guest and staff interaction. This role requires a balance of foundational technical knowledge, excellent problem-solving skills, and a strong customer-service mindset. The ideal candidate will diagnose, troubleshoot, and resolve routine hardware, software, audio/visual and network issues efficiently. Additionally, this position will assist IT Support Analysts (tier 2) with installation and maintenance of zoo networks and peripheral equipment, as well as general support of users’ software and hardware needs. This position reports to the Director of IT Networks and Systems.

Duties and Responsibilities/Essential Functions (include but not limited to):

Assist with the installation, configuration, and maintenance of computer workstations, printers, and network devices.
Provide expedited response to point-of-sale issues to maintain maximum up time.
Respond to the needs and questions of end users; troubleshoot, diagnose, and fix hardware and/or software problems (this can include both PC and Apple platforms).
Maintain user accounts on the domain and provide access to network resources.
Support zoo staff use of Microsoft Office 365.
Interface with other zoo departments and vendors to report and resolve software and hardware issues; develop solutions consistent with organizational objectives.
Provide instruction and guidance on proper use of computer equipment, software, and phones.
Organize and schedule updates to system software and device drivers.
Maintain records of issues, resolutions, and maintenance schedules.
Assist with the maintenance and use of audio/visual systems.
Assist tier 2 support as needed.
Perform other duties as assigned by manager.

Knowledge, Skills, and Abilities:

Technical knowledge of computer hardware.
Knowledge of both PC and Apple platforms.
Knowledge of Microsoft Windows operating system and Office 365.
Basic knowledge of network hardware and cabling.
Commitment to excellence and high standards.
Strong written and oral communication skills.
Ability to manage priorities and workflow.
Ability to work independently and as a member of a team.
Proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively with a diverse group of individuals at all organizational levels.
Good judgment with the ability to make sound and timely decisions.

Required Qualifications:

Associate degree in information technology, information systems, or computer science, or 1-2 years of related experience.

Candidates will be required to pass a pre-employment background check, drug test, and possess a valid driver’s license with a good history.

Work Environment/Physical Demands:

Professional office environment.
Light physical effort with occasional lifting of 25 to 50 pounds.
Keyboarding and desk work for long periods of time.
Mobility to physically assess technology activities in various locations across the zoo, aquarium, or safari park, possibly in inclement weather.
Scheduled weekend and after-hours/special event work.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Omaha’s Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.

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Refine Your Search

technical support specialist jobs in gretna, ne

IT Support Specialist

SCITLS Client Services Support Specialist

SCITLS Client Services Support Specialist

District Technology Support Specialist

IT Support Specialist

AgDirect Customer Support Specialist

BisTrack Support Specialist

IT Support Specialist

Site Infrastructure Specialist

IT Support Specialist

Client Support Specialist - Technical

Premier Technical Support Specialist

Hosted Voice Specialist I

Client Support Specialist - Mortgage

IT Learning & Training Specialist

Seasonal, Operations Technical Specialist (Part Time)

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