Top 14 Level 1 help desk support Jobs in Groton, Ct

Level 1 Help Desk Support Technician
Custom Computer Specialists —Uncasville, CT
- $20 - $24 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
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12d
Front Desk Coordinator (Mystic, Full Time)
Metro Physical & Aquatic Therapy —Stonington, CT
- $17 - $20 an hour
- Full-time
- Writing skills
- Physical & Rehabilitation Medicine
- HIPAA
Quick Apply
Medical Records Technician
US Military Treatment Facilities under DHA —Groton, CT
- $45,963 - $59,752 a year
- Online Application
- Background check
- High school
- Pass drug screening
13d
Personnel Employment Assistant II
Serco North America —New London, CT
- $22.41 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Client Access Representative
Sound Community Services, Inc. —New London, CT
- $19.87 - $20.37 an hour
- Spanish
- CPR Certification
- HIPAA
- AD&D insurance
- Paid holidays
Quick Apply
Secretary
US Defense Commissary Agency —Groton, CT
- $45,963 - $59,752 a year
- Part-time
- Background check
- 18 years or older
- High school
8d
ITS Field Support Spec I / IS East Region
Hartford HealthCare Corp. —Norwich, CT
- Weekends as needed
- Computer Science
- Hospital
- Mid-level
- On-the-job training
Quick Apply
5d
Supervisory Financial Management Specialist
US Military Treatment Facilities under DHA —Groton, CT
- $100,992 - $131,790 a year
- Online Application
- Background check
- Management
- Pass drug screening
12d
Assistant Front Office Manager - Seasonal
Gurney's Inn Resort & Spa —Montauk, NY
- $1,442 a week
- Weekends as needed
- CPR Certification
- Inventory management
- Mid-level
Quick Apply
National Account Manager
Momentive Software —Groton, CT
- Full-time
- 18 years or older
- Bachelor of Science
- Writing skills
- Paid parental leave
- Disability insurance
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —New London, CT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Level 1 Help Desk Support Technician

Custom Computer Specialists -
Uncasville, CT

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Job Details

Full-time
$20 - $24 an hour
12 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Desktop computer repair
Google Workspace
Mobile device support
Customer relationship building
IT user and group management
In-person customer service
Peripheral setup
Mid-level
Windows
User training (technical support)
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
CompTIA Network+
Customer support ticket management
Desktop applications
Networking equipment (troubleshooting support)
macOS administration
Organizational skills
Technical customer support for office equipment
macOS
IP networking
Webex
Productivity software
Video conferences (communication methods)
Antivirus software
Communication skills
Peripheral hardware support

Full Job Description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Uncasville, Connecticut. CCS is looking for an individual who will contribute to CCS's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Hourly: $20- $24

What You'll Do:

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Provide support for A/V systems and Webex meeting technologies.
Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
Maintaining knowledge of current IT technologies and trends.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

MUST be commutable to Uncasville, CT
Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Experience with administering Active Directory.
Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
Knowledge of network protocols, configurations, and troubleshooting.
Experience with network devices (routers, switches, firewalls).
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client's working hours (8:00 AM – 4:30 PM), 2-3 days a week.
Ability and willingness to provide after-hours technical assistance to support critical services.
Ability and willingness to provide after-hours technical assistance to support meetings.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

Quick Apply

Refine Your Search

level 1 help desk support jobs in groton, ct

Level 1 Help Desk Support Technician

Front Desk Coordinator (Mystic, Full Time)

Medical Records Technician

Personnel Employment Assistant II

Client Access Representative

Secretary

ITS Field Support Spec I / IS East Region

Supervisory Financial Management Specialist

Assistant Front Office Manager - Seasonal

National Account Manager

Now Hiring IT and Telecom Field Technicians

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