SUMMARY:
The retail center manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associate and Assistant Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Motivate, train and develop all center associates, focusing on excellent customer service, customer engagement, and sales functions including cross and up-selling.
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Ensure that center achieves its targeted revenue projections.
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Ensure that each center Is fully staffed with a competent team and provide necessary training to perform job requirements effectively.
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Develop the skills of assistant manager to ensure maximum profit potential.
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Maintain a high level of orderliness throughout the center and role model appropriate behaviors for center associates.
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Consistently maintain and improve center imaging, impact zones and display areas. Train assistant manager to perform the above tasks.
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Implement sales and marketing programs as directed by the Franchisee and/or Multi-Site Retail Manager including but not limited to prospecting outside of center.
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Communicate with Franchisee regarding all areas of center operations.
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Ensure that operational systems are in compliance with Company Guidelines.
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Proactively handle customer complaints and resolve customer issues.
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Accurately perform daily close-out procedures, general ledger administration, bank deposits and other accounting functions In accordance with Company policy and procedure.
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Efficiently utilize TUPSS computer systems In support of communication, reporting and other business requirements.
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Plan, prepare and conduct meetings, develop incentive programs and other associate related activities.
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Assist with any customer service sales associate duties as needed.
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Other duties as assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Education and/or Experience:
3-5 years of progressive retail management experience. Proven sales ability, including the ability to manage and motivate teams to reach sales goals. Print experience a plus. AA degree in related field or equivalent combination of education and experience.
Language Skills:
Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.
Other Skills and Abilities:
Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate Point of Sale, copiers and binding machinery, packaging tools, and complete customer paperwork.
SUPERVISORY RESPONSIBILITIES: Carries out supervisory duties in accordance with federal and state law and company policy.
Directly: Assistant Retail Manager (1) Indirectly: Sales and Customer Service Associate
