Top 16 Bilingual customer service manager Jobs in Hackensack, Nj

Associate Customer Experience Manager (Bilingual- Mandarin)
FOTILE AMERICA LLC —Parsippany-Troy Hills, NJ
- From $70,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Relationship Manager
Alay Home Care —Hackensack, NJ
- $45,760 a year
- Full-time
- Spanish
- Up to 50% travel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
Service Delivery Manager
Chain IQ Group —Jersey City, NJ
- $120,000 - $170,000 a year
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Supervisor, CARE Team
Building Service 32BJ Benefit Funds —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Word processing
Quick Apply
Sr Manager, Patient Services
Cesna Recruitment —Jersey City, NJ
- $160,000 - $170,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Nursing
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Senior Manager of Implementation Success - NYC Metro
New Classrooms Innovation Partners Inc —New York, NY
- $92,000 - $98,900 a year
- Full-time
- Remote
- School experience
- Classroom
- Spanish
- Paid parental leave
- Health insurance
Client Services Manager, Home Care
BAYADA Home Health Care —New York, NY
- $60,000 - $66,300 a year
- Urgently hiring
- Bilingual
- Medical office experience
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
Legal Intake Manager
Law Offices of Robert Tsigler, PLLC —New York, NY
- $20 - $25 an hour
- Full-time
- Remote
- Bilingual
- 18 years or older
- Google Workspace
- Paid parental leave
- Health insurance
5d
Customer Service Manager - State Farm Agent Team Member
Marc Torres - State Farm Agent —Linden, NJ
- $40,000 - $70,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
Sales/Customer Service Supervisor
GEICO Bayside —Bayside, NY
- $80,000 - $120,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Member Experience Manager
YMCA OF YONKERS INC —Yonkers, NY
- $24.04 - $26.44 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
Client Care Supervisor
Bond Health —Queens, NY
- $80,000 - $90,000 a year
- Weekends as needed
- Bilingual
- Licensed Clinical Social Worker
- Mid-level
Quick Apply
4d
Part-time LCSW / Client Care Coordinator Supervisor Brooklyn & Bronx
SCO Family of Services —Brooklyn, NY
- $52.46 an hour
- Part-time
- Spanish
- Management
- Writing skills
Quick Apply

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bilingual customer service manager jobs near hackensack, nj

Associate Customer Experience Manager (Bilingual- Mandarin)

FOTILE AMERICA LLC -
Parsippany-Troy Hills, NJ

Quick Apply

Job Details

Full-time
From $70,000 a year
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Live chat
Mandarin
Teamwork
Defect resolution root cause analysis
Customer service
English
Bachelor's degree
Data interpretation
Quality control problem-solving
Process improvement planning
Root cause analysis
Process management
Project stakeholder communication
Cross-functional communication

Full Job Description

About Us:

Come Join Our Team! FOTILE is a leading international manufacturer of High-end Kitchen appliances. FOTILE is China's most successful high-end kitchen appliance manufacturer, with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, 26 German IF awards, 22 Red Dot Awards, Sales in 30 countries, and over 43% market share of the Chinese high-end kitchen appliance market. Fotile is the choice of appliance for over 17 million families around the world.

Job Responsibilities

1. Service Operations Management

Oversee daily customer service operations across phone, email, live chat, and other service channels.
Monitor service performance and ensure alignment with established service standards and service-level agreements (SLAs).
Identify operational risks, service gaps, and recurring issues, and drive corrective actions to improve efficiency and stability.

2. Customer Experience and Voice of the Customer (VOC)

Analyze customer feedback, service data, and VOC trends to identify key pain points and improvement opportunities.
Ensure customer issues are tracked through resolution and supported by effective closed loop follow-up.
Translate customer insights into practical recommendations that improve service quality and the overall customer journey.

3. Process and System Optimization

Continuously improve customer service processes, standard operating procedures (SOPs), and cross-functional workflows.
Partner with internal teams to improve the effective use of customer service systems and tools, including CRM platforms such as Salesforce.
Promote standardized, scalable, and repeatable service practices across the organization.

4. Team Leadership and Development

Coach and develop customer service team members to strengthen performance, service quality, and problem-solving capabilities.
Support recruiting, onboarding, training, and performance management activities.
Foster a collaborative, accountable, and customer-focused team culture.

5. Cross-functional Collaboration

Partner with Technical Support, Logistics, E-commerce, Product, and other teams to resolve customer issues efficiently.
Serve as a key point of contact for customer experience-related matters and coordinate resources to drive execution.
Communicate service risks, trends, and improvement priorities to relevant stakeholders.

6. Project and Strategic Support

Support key business initiatives, including new channel launches, partnership programs, and service transformation projects.
Contribute to the planning and execution of customer experience strategies and service improvement initiatives.
Help evolve customer service from an operational support function into a business enabling capability.

Job Qualifications

Bachelor’s degree or above.
Five or more years of experience in customer service or customer experience, with team leadership, project ownership, or supervisory exposure preferred.
Strong experience in service operations, case management, complaint handling, and escalated customer issue resolution.
Demonstrated ability to analyze problems, identify root causes, and improve processes.
Strong cross-functional communication, coordination, and stakeholder management skills.
Data-driven mindset with the ability to analyze service data, identify trends, and support business decisions.
Fluency in English and Chinese (Mandarin).
Experience with CRM systems, such as Salesforce, is preferred.

Pay: From $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Experience:

Customer service: 5 years (Preferred)

Language:

Mandarin (Required)

Work Location: In person

Quick Apply

Refine Your Search

bilingual customer service manager jobs in hackensack, nj

Associate Customer Experience Manager (Bilingual- Mandarin)

Customer Service/Call Center Manager

Customer Relationship Manager

Service Delivery Manager

Supervisor, CARE Team

Sr Manager, Patient Services

Senior Manager of Implementation Success - NYC Metro

Client Services Manager, Home Care

Legal Intake Manager

Customer Service Manager - State Farm Agent Team Member

Sales/Customer Service Supervisor

Member Experience Manager

Client Care Supervisor

Part-time LCSW / Client Care Coordinator Supervisor Brooklyn & Bronx

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