Top 9 desktop support technician Jobs in hagerstown md

IT Systems Technician Center for Education Services
Washington County Public Schools —Hagerstown, MD
- $25.66 - $46.41 an hour
- 8 hour shift
- School experience
- Mid-level
- Office
12d
IT Desktop Support Technician | Full Time
Meritus Medical Center Inc —Hagerstown, MD
- $25.91 - $38.89 an hour
- Weekends as needed
- Clean driving record
- Mid-level
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
1d
Desktop Support Technician
Ovation Workplace Services Inc —Hagerstown, MD
- $35,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
7d
Service Year Option - IT Helpdesk Assistant
Meritus Medical Center Inc —Hagerstown, MD
- $15 an hour
- Mid-level
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Global Technology Services Group, Technician II
UPS —Hagerstown, MD
- From $23 an hour
- Full-time
- Mid-level
- Driver's License
- Driving
- Health savings account
- AD&D insurance
1d
Site Support Technician – Desktop Support
Cognizant —Frederick, MD
- $37,804 - $72,000 a year
- Full-time
- Windows
- In-person
- Senior level
- Paid parental leave
- Employee stock purchase plan
14d
Help Desk Support Technician
NuAxis Innovations —Shepherdstown, WV
- Online Application
- Mid-level
- 1 year
IT Technician
CREO GROUP —Chambersburg, PA
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
Quick Apply

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Provide support to users relating to both hardware and software problems on their PC’s, laptops, printers, IoT equipment, office phones, and cell phones.
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IT Systems Technician Center for Education Services

Washington County Public Schools -
Hagerstown, MD

Apply Now

Job Details

$25.66 - $46.41 an hour
12 days ago

Qualifications

Desktop computer repair
IT user and group management
Component installation
Laptop (troubleshooting support)
Handling customer inquiries
IT system monitoring
Software implementation
Hardware maintenance
Application deployment
Printer (troubleshooting support)
Software installation
Network infrastructure
Data summary reports
High school diploma or GED
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Networking equipment (troubleshooting support)
macOS administration
macOS
IP networking
Application Maintenance
Hardware diagnostics
Peripheral hardware support
Operating system installation
Team building
Telecommunications network cable installation
System performance monitoring

Full Job Description

JobID: 14626

Position Type:
Technology/IT Systems Technician

Date Posted:
5/22/2026

Location:
Center for Education Services

Closing Date:
06/05/2026

IT Systems Technician
Center for Education Services
Grade 11 of the ESP Salary Scale $25.66 - $46.41 per hour
8 Hours/Day, 12-Month Work Year
Reports to Assistant Manager, IT Services and Support
Employee Benefits Summary

Role Overview
The Systems Technician is one of the most visible IT staff members to schools/end users and serves as IT Ambassador. They provide technical direction, end user and systems support of all applications, client
connectivity, desktops, mobile devices, peripherals, and desktop management infrastructure.

Minimum Requirements
High school diploma/GED.
Two (2) years of progressive experience in installing, upgrading, troubleshooting, and repairing operating systems, hardware, and software applications within a Microsoft Windows and Apple environment.
Excellent customer service and team building skills, with a genuine curiosity and passion for solving technology challenges and helping others.
Current CompTIA A+ certification or ability to obtain within one (1) year of hire date.
Understanding of enterprise device imaging (MAC and Windows).
Demonstrated ability to generate reports, monitor systems health, and proactively resolve problems through using desktop management or other mechanisms.
Demonstrated experience and ability to configure, install, deploy and troubleshoot desktop applications.
Demonstrated experience with Active Directory administration and user/group management.
Demonstrated understanding of TCP/IP and Ethernet technology including basic networking principles, including network troubleshooting (both in theory and in practice) for connectivity issues such as DHCP, DNS, and use of tools such as PING, NSLOOKUP and NETSTAT, along with ethernet cabling standards.
Demonstrated knowledge of various desktop/mobile operating systems and hardware technologies including software/hardware troubleshooting, upgrades and component replacement.
Possess a valid driver's license with no court ordered restrictions.
Ability to perform the essential functions of the job with or without reasonable accommodations.

Preferred Qualifications
Associates Degree in an Information Technology related area.
Network/Systems administration experience.
Microsoft SCCM desktop management experience and JAMF mobile device management experience.
MAC, IOS/iPad, Chrome book and other mobile operating systems experience including troubleshooting, device management and software installations and repair.
Ability to automate and/or script processes or procedures such as software installations and customizations.
Work experience in K-12 educational setting.
Familiarity with WCPS policies, goals, and programs.

Role Responsibilities
Test and deploy enterprise workstation images using SCCM, PXE or related technologies for all WCPS computer systems.
Perform onsite and remote end-user troubleshooting and problem resolution.
Using systems desktop management technologies, monitors faults, performance, and capacity issues; prepares remediation and inventory reports, analyzes reports and takes proactive remediation action.
Evaluate hardware and software performance and interoperability testing under various applications, operating systems, hardware configurations, and software combinations.
Install, configure, maintain, troubleshoot and repair all technology resources including client connectivity, mobile and wireless devices, desktops, desktop sub-systems and peripherals.
Assign, maintain and update user accounts, user permissions, group memberships and passwords on assigned WCPS systems.
Assist with all end-user desktop and mobile applications (MS Office, Open Office, Google Apps, etc.). Provide end-user training, documentation and support to improve the organizations' overall system proficiency.
Complete hardware, software and operating system troubleshooting, upgrades, maintenance, and repairs on computers, mobile devices, printers, peripherals and other information technology (both onsite and remotely using desktop management technologies).
Continuously identifies opportunities for process and quality improvement and implements applicable technologies and/or process changes.
Using a workflow management system, performs multi-tiered, incident, change management, problem resolution and end-user support.
Complete assigned projects including requirements analysis, quality control, implementation and development activities and system documentation within department defined Service Level Agreements (SLA's).
Maintain service, equipment, and software inventory records.
Implement the running of data cables, punch down jacks, patch cables and supervise contract personnel on large installation projects.
Remain current and competent by learning new technologies and obtaining certifications as requested by management and/or as identified by the employee and mutually agreed to by the supervisor.
Demonstrate courteous and professional demeanor to all stakeholders of Washington County Public Schools.
Perform other duties as required.

Environmental Factors and Physical/Mental Requirements
The Environmental Factors and Physical/Mental demands represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required period of sitting at a desk working on a computer and other office equipment.
Ability to sufficiently and efficiently move throughout the building and grounds for extended periods.
Must have the use of sensory skills to effectively communicate and interact with others as normally defined by the ability to see, read, talk, and hear.
Ability to maintain emotional control under stress.
Ability to move, raise, lower, and carry objects up to 20 lbs. on a regular basis.
Must be able to operate powered equipment.
Must be able to bend, crouch, stoop, reach, walk stairs, and climb.
Will be subjected to loud noises, interactions, and traffic flow in a highly populated office environment.

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desktop support technician jobs in hagerstown md

IT Systems Technician Center for Education Services

IT Desktop Support Technician | Full Time

Desktop Support Technician

Service Year Option - IT Helpdesk Assistant

Global Technology Services Group, Technician II

Site Support Technician – Desktop Support

Help Desk Support Technician

IT Technician

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