Description:
At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented PC Depot Technician I to join our team.
The PC Depot Technician I plays a foundational role in supporting our IT operations by preparing, deploying, and maintaining hardware for both internal teams and clients. This position focuses on hands-on technical work within our IT Asset Management (ITAM) and depot operations, ensuring devices are properly configured, inventoried, and deployment-ready. While much of the work happens behind the scenes, this role is critical to the speed, quality, and reliability of service delivered by our helpdesk and field teams. This entry-level position is ideal for someone building their technical skillset in a fast-paced MSP environment and looking to gain exposure to real-world IT operations, hardware lifecycles, and client support workflows.
This role is onsite 5 days a week at our HQ in Frederick, Maryland.
Responsibilities:
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Configure, image, and prepare desktops, laptops, and mobile devices for internal and client use
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Perform basic diagnostics, repairs, upgrades, and component swaps on computers and peripherals
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Assist with receiving, staging, packaging, shipping, and tracking IT hardware
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Maintain accurate inventory records for devices, parts, and accessories using ITAM tools
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Install operating systems, software, and standard applications according to documented procedures
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Provide basic technical assistance to internal users or support teams as needed
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Document device configurations, setups, and notable issues in ticketing or asset systems
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Maintain a clean, organized, and efficient depot workspace
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Collaborate with helpdesk, engineering, and operations teams to support device readiness and deployments
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Participate in occasional onsite or field-based support tasks, as assigned
Requirements:
Qualifications:
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Associate’s degree in Information Technology, Computer Science, or a related field, or actively pursuing one
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Internship or entry-level experience in IT support, desktop support, or hardware-focused roles preferred
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Familiarity with Windows operating systems; basic exposure to macOS environments is a plus
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General understanding of hardware components, peripherals, and device connectivity
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Exposure to ticketing systems and basic IT documentation practices
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Ability to work effectively both independently and as part of a team in a fast-paced environment
Skills:
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Comfortable performing hands-on work with computers, hardware components, and peripherals
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Strong attention to detail, especially with inventory tracking and documentation
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Basic troubleshooting and problem-solving skills
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Clear verbal and written communication
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Strong organizational and time-management abilities
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Dependable, proactive, and eager to learn and grow technical skills
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Ability to follow documented processes while adapting to changing priorities
Why join our winning team?
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Competitive wages to reflect your experience and skills.
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Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
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401(k) with company match to help you plan for the future.
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Flexible time off policies to ensure you maintain a healthy work-life balance.
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We are committed to creating a positive impact on society and contributing to a better world–we're involved in our community and encourage our employees to do the same.
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We are reshaping the industry and the way it thinks about technology and service.
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We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow.
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The opportunity to be a part of an amazing team.
The salary range for this position is $55,000 – $60,000/year. The base salary range for this position is an estimate and may vary depending on relevant factors, including but not limited to education, experience, certifications, and skillset, as well as internal equity and business considerations. This range reflects base pay only and does not include bonuses, incentives, benefits, or other forms of compensation that may be offered as part of the total compensation package.R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.
