Status: Full Time
Shift: Mon-Fri 40hrs
Exempt: Yes
Summary:
Primarily responsible for the ongoing design, build, update/upgrade implementation, maintenance and optimization of designated Epic application(s). In addition, and to the extent assigned, responsible for training environment build and/or maintenance, training material development, end-user training and/or any other work necessary to support the effective training of others in designated application(s).
Other information:
Education:
High school diploma/equivalent or graduate of applicable clinical program required.
Licensure/Certification/Registration:
Certification in applicable Epic application(s) or other software or completes training and obtains such certification(s) in timeframes scheduled and required by North Oaks;
Experience/Skills Required:
- 1 year of Revenue Cycle experience related to: billing, patient access, or HIM.
- Proficient in Microsoft Office applications, including strong Excel skills;
- High aptitude for review and comprehension of technical information;
- Excellent communication skills (e.g. public speaking, meeting facilitation and presentations);
- Excellent customer service and interpersonal skills with the ability to work effectively at all levels in a collaborative team environment;
- Must be able to multi-task and handle multiple projects simultaneously;
- Excellent analytical and problem-solving skills; and
- Thorough understanding of HIPAA and other applicable regulatory requirements
Physical Demands:
Strength: Light
Push: Occasionally
Pull: Occasionally
Carry: Occasionally
Lift: Occasionally
Sit: Constantly
Stand: Occasionally
Walk: Occasionally
Responsibilities:
1. Builds optimizes and maintains designated applications in all designated environments (e.g. test, training, production, etc);
2. Organizes and prioritizes application build activities in collaboration with I.T. department leadership and respective department leadership throughout health system;
3. Understands applicable hardware integration concepts to the extent necessary to provide demonstration of hardware use and build which supports workflows; in addition, identifies potential integration opportunities and/or issues;
4. Assists with ensuring participation of the appropriate clinical and non-clinical stakeholders in build activities;
5. Interfaces with applicable leadership and/or other subject matter experts as needed and gains comprehensive understanding of workflows and end-user needs and effectively translates knowledge into system design, materials and/or other work product(s);
6. Proactively maintains competency and continues to take advantage of learning opportunities in application(s) correlated to role;
7. Attends training and successfully completes related projects and tests in order to obtain and maintain applicable certification(s) and/or skills;
8. Gives meaningful input and translates optimal future-state workflows into system design;
9. Follows standards for naming and numbering conventions and security classifications;
10. Tests build in a structured manner and documents results; is fully-prepared to accurately represent findings during change control processes;
11. Conducts a comprehensive review of all update documentation (e.g. service updates and version upgrades) and provides insight to ensure best project strategy;
12. Provides expert demonstration of system functionality as necessary;
13. Serves as application support and subject matter expert and provides resolution for issues;
14. As may be directed, represents and serves as North Oaks liaison to EMR vendors and/or other third parties;
15. Documents and accurately reports status and progress of assigned deliverables to I.T. leadership and to others as may be directed;
16. Completes all work as assigned within timeline expectations and with a high level of work product quality;
17. Remains focused on improving patient safety, quality measures, efficient delivery of care, system security, patient privacy and other areas of compliance;
18. Understands application and overall Epic system capabilities and/or limitations in order to best leverage available functionality;
19. Effectively and appropriately presents and communicates information/ideas/concepts to individuals and groups in both verbal and visual manner;
20. Troubleshoots, researches and analyzes issues and provides practical and meaningful suggestions for issue resolution.
21. Stays abreast of changing technology, protocols, standards and guidelines which may impact application build and/or training materials and facilitates changes needed to comply with standards;
22. Participates in workflow design and system build of education modules and training materials;
23. Produces high quality training system build and develops classroom plans and materials which maximize learning opportunities for end-users;
24. Effectively presents and conducts training for end-user groups ranging in all levels of skill; Creatively finds efficient and effective methods of disseminating training/educational materials to applicable end-users;
25. Strictly follows all change control procedures;
26. Willing and able to travel to offsite locations to perform job responsibilities;
27. Participates in organizing meetings, training, testing administration, end user assessments, and logistics as needed;
28. Provides end-user and super-user support during classroom training;
29. Trains and credentials additional trainers to assist with end-user training;
30. Complies with all hospital and departmental policies, procedures, and guidelines; and
31. Performs other duties as assigned.
