Top 536 Customer specialist Jobs in Hampstead Nc

Customer Support Specialist I
First Bank —Wilmington, NC
- Full-time
- Bilingual
- Word processing
- High school diploma or GED
Customer Support Specialist
IKA-WORKS INC —Wilmington, NC
- $20.00 - $21.15 an hour
- Microsoft Excel
- Microsoft Outlook
- Basic math
Physical Therapist
Alpha Osteopractic —Hampstead, NC
- $70,000 - $100,000 a year
- Full-time
- Private practice
- CPR Certification
- BLS Certification
- Continuing education credits
- Health savings account
Quick Apply
9d
Medical Director/Attending Physician
Post Acute NC —Wilmington, NC
- $65,000 - $320,000 a year
- Part-time
- Medicine
- Skilled nursing facility
- Management
- Health insurance
- Dental insurance
Quick Apply
Landscape Specialist
GreenView Partners, LLC, Commercial Landscaping —Wilmington, NC
- From $18 an hour
- Full-time
- Spanish
- English
- Office
Quick Apply
Manual Lathe Machinist
Triosim Corporation —Leland, NC
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Manufacturing
9d
Insurance and Financial Services Position - State Farm Agent Team Member
Kristin Dowdy - State Farm Agent —Wilmington, NC
- Full-time
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
6d
Private Practice Clinician
Clarity Counseling Center —Wilmington, NC
- $53 - $70 an hour
- Part-time
- Hybrid work
- Background check
- Private practice
- LMFT
- Relocation assistance
- Health insurance
Quick Apply
Specialist - Inventory Control
Acme Smoked Fish —Wilmington, NC
- Full-time
- Computer literacy
- Mid-level
- Forklift
Quick Apply
Licensed Practical Nurse
EMERGEORTHO, P.A. —Wilmington, NC
- Urgently hiring
- Nursing
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Military Service - U.S. Air National Guard, Cable and Antenna Defense Operations
Military Service - U.S. Air National Guard Recruiting —North Carolina
- From $49,838.78 a year
- Full-time
- Military
- High school diploma or GED
- Driver's License
Applications Developer, Platform & Data
Ward and Smith, P.A. —Wilmington, NC
- Full-time
- Hybrid work
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
General Dentist
DDSMatch South —Wilmington, NC
- $150,628.09 - $250,000.00 a year
- Full-time
- Dental office
- BLS Certification
- Mid-level
- Professional development assistance
Quick Apply
Licensed Health Insurance Agent
MyPlanAdvocate —North Carolina
- $65,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —North Carolina
- $38,500 - $180,000 a year
- Full-time
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Paid time off
PA NP NON PHYSICIAN
Integrated Care for Greater Health, Inc —North Carolina
- Background check
- Psychiatry
- Pass drug screening
Quick Apply
Military Service - U.S. Air National Guard, Biomedical Equipment
Military Service - U.S. Air National Guard Recruiting —North Carolina
- From $49,838.78 a year
- Full-time
- 18 years or older
- Military
- High school diploma or GED
- Health insurance
Military Service - U.S. Air National Guard, Avionics Test Station, Components and Electronic Systems
Military Service - U.S. Air National Guard Recruiting —North Carolina
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
Military Service - U.S. Air National Guard, Battle Management Operations
Military Service - U.S. Air National Guard Recruiting —North Carolina
- From $49,838.78 a year
- Full-time
- English
- High school diploma or GED
- Driver's License
- Health insurance
Owner Operator Driver - up to $7k / wk
Tennessee Steel Haulers Inc. —North Carolina
- $5,000 - $7,000 a week
- Full-time
- Dedicated
- Owner-operator
- CDL A
- Fuel card
- Fuel discount
Quick Apply

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Customer Support Specialist I

First Bank -
Wilmington, NC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Word processing
Spreadsheets
Driver's License
Mainframe
Desktop applications
Productivity software
Industry knowledge of retail banking

Full Job Description

SUMMARY:

The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. Bilingual preferred

Schedule: Monday Friday 11am - 8pm, with a rotating Saturday every other week.

ESSENTIAL FUNCTIONS:

Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals.

Returns customer phone messages from after hours.

Performs account transactions including, but not limited to: payments & transfers.

Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting.

Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting.

Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes.

Researches and responds to secure/unsecure customer messages.

Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers.

Provide, present and promote Service Excellence to all external and internal customers.

Completes training as assigned.

Completes annual compliance courses.

Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.

Adheres to all levels of our Service Excellence standards.

Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.

Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers.

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries.

Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

customer specialist jobs in hampstead nc

Customer Support Specialist I

Customer Support Specialist

Physical Therapist

Medical Director/Attending Physician

Landscape Specialist

Manual Lathe Machinist

Insurance and Financial Services Position - State Farm Agent Team Member

Private Practice Clinician

Specialist - Inventory Control

Licensed Practical Nurse

Military Service - U.S. Air National Guard, Cable and Antenna Defense Operations

Applications Developer, Platform & Data

General Dentist

Licensed Health Insurance Agent

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

PA NP NON PHYSICIAN

Military Service - U.S. Air National Guard, Biomedical Equipment

Military Service - U.S. Air National Guard, Avionics Test Station, Components and Electronic Systems

Military Service - U.S. Air National Guard, Battle Management Operations

Owner Operator Driver - up to $7k / wk

I want to receive the latest job alert for customer specialist in hampstead nc

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