Top 9 Phone operator Jobs in Hampton Va

Full-Time Switchboard Operator (9:00 AM–5:00 PM)
Innovation At Work Inc —Hampton, VA
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- HIPAA
Telephone/Switchboard Operator
TMPC —Hampton, VA
- Full-time
- Travel
- No travel
- Entry level
Quick Apply
Call Center Representative
Innovation At Work Inc —Hampton, VA
- Full-time
- High school diploma or GED
- Organizational skills
- Typing
Part-Time Switchboard Operator (7:00 AM–3:00 PM / 3:00 PM–11:00 PM)
Innovation At Work Inc —Hampton, VA
- Part-time
- Microsoft Outlook
- Computer literacy
- HIPAA
Patient Services Representative – Front Desk & Phone Operator-Harbour View Location
Sport Medicine and Orthopaedic —Suffolk, VA
- Full-time
- Clinic
- In-person
- Outpatient
- Dental insurance
- Flexible spending account
Quick Apply
2d
Service Express Agent
Marriott Virginia Beach —Virginia Beach, VA
- $17 - $18 an hour
- Full-time
- Military
- Ability to sit for extended periods
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Central Communications Operator
Sentara Health —Virginia Beach, VA
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- 403(b) matching
- Paid parental leave
Quick Apply
4d
PBX Hotel Call Center | In House Guest Calls
Hilton Virginia Beach Oceanfront —Virginia Beach, VA
- $16 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
Quick Apply

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Full-Time Switchboard Operator (9:00 AM–5:00 PM)

Innovation At Work Inc -
Hampton, VA

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Operator switchboards
Phone communication
Computer literacy
English
High school diploma or GED
Desktop applications
Telephone systems
Clinical confidentiality policies
Quality data entry

Full Job Description

Description:

Innovation At Work, Inc. (IAW) is seeking a professional and customer-focused Full-Time Switchboard Operator (9:00 AM–5:00 PM rotational weekends and holidays) to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link between patients, visitors, clinical staff, and healthcare providers by receiving, processing, and routing incoming calls while ensuring accurate and timely communication. The successful candidate will provide exceptional customer service, maintain professional telephone etiquette, and support critical communication operations in a fast-paced healthcare environment.

Essential Duties and Responsibilities

Receive and answer incoming telephone calls promptly and professionally.
Transfer calls accurately to the appropriate departments, clinics, physicians, and staff members.
Conduct warm transfers as required to ensure callers are successfully connected.
Provide general and specific information regarding hospital departments, clinic locations, and medical center services.
Operate telephone consoles, paging systems, and communication equipment.
Initiate emergency communication procedures and overhead paging announcements as necessary.
Respond to emergency situations including:
- Code Blue notifications
- Emergency alerts
- Fire drills
- Disaster notifications
- Threat calls
- Suicidal caller procedures
Maintain and utilize current on-call schedules, notification rosters, and department directories.
Assist providers and healthcare personnel with paging and notification processes.
Document and maintain operational logs and reports including:
- Unusual Event Logs
- Telephone Trouble Reports
- Code Blue/Cardiac Arrest Logs
- Daily operational documentation
Follow approved communication scripts and established procedures.
Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security policies.
Work collaboratively with supervisors and team members to ensure uninterrupted service operations.
Perform additional related duties as assigned.

Requirements:

Education

High School Diploma or GED required.

Experience

Minimum one (1) year of experience in customer service, switchboard operations, call center support, healthcare administration support, or related experience preferred.

Skills and Abilities

Strong verbal and written communication skills.
Ability to communicate clearly and professionally in English.
Excellent customer service and interpersonal skills.
Ability to operate multiple telephone lines and computer systems simultaneously.
Ability to remain calm and effective during stressful and emergency situations.
Strong attention to detail and organizational abilities.
Ability to prioritize tasks and manage high call volumes.
Basic computer proficiency, including:
- Microsoft Word
- Microsoft Outlook
- Internet-based applications
- Data entry systems

Additional Requirements

Ability to successfully complete background investigation and fingerprint requirements.
Ability to complete all required VA security and privacy training.
Must maintain confidentiality of patient and organizational information.
Must maintain professional appearance and conduct.
Ability to sit for extended periods while using communication equipment and computers.
Must be dependable with excellent attendance and punctuality.

Apply Now

Refine Your Search

phone operator jobs in hampton va

Full-Time Switchboard Operator (9:00 AM–5:00 PM)

Telephone/Switchboard Operator

Call Center Representative

Part-Time Switchboard Operator (7:00 AM–3:00 PM / 3:00 PM–11:00 PM)

Patient Services Representative – Front Desk & Phone Operator-Harbour View Location

Service Express Agent

Central Communications Operator

PBX Hotel Call Center | In House Guest Calls

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I want to receive the latest job alert for phone operator in hampton va

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