Top 9 Help desk support Jobs in Hanford, Ca

IT Support Specialist
Valley Expetec —Visalia, CA
- $55,000 - $85,000 a year
- On call
- Mid-level
- Windows
- 2 years
- Health insurance
- 401(k)
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Desktop Support Engineer I
The Wonderful Company —Del Rey, CA
- $25 - $27 an hour
- Extended hours
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health insurance
- Dental insurance
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6d
Analyst, IT Business
California Dairies, Inc. —Visalia, CA
- $86,223 - $129,041 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
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IT Support Specialist

Valley Expetec -
Visalia, CA

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Job Details

$55,000 - $85,000 a year

Benefits

Health insurance
401(k)

Qualifications

On-site technical support
MCP
Field service
MCSE
Triage
CCNA
Microsoft Exchange
Mid-level
Windows
Incident Escalation
Decision making
Customer relationship management (CRM) systems (technically supported)
CompTIA Network+
Customer support ticket management
Desktop applications
L2 switch
Windows Server administration
Network infrastructure management
Cross-functional collaboration
CompTIA Security+
Escalation handling
2 years
Implementing IT solutions
Technical Proficiency
CompTIA A+
Cross-functional communication
Ticketing system technical support

Full Job Description

Bring your service-oriented attitude, desire to solve problems with facts and data, and out-of-the-box ideas to an expanding Managed Service provider looking for explosive business growth.

We are seeking a Network Systems Engineer to join our Project Team. You will be greeted on Day 1 with a job-specific training program designed to prepare you to manage and maintain our clients' networks, supported by a team with over 70 years of combined experience in the IT Services industry.

After completing training, you will spend your days implementing IT projects for our clients, utilizing best practices, and ensuring that every aspect of the IT project meets our clients' needs.

We are Valley Expetec, a growing Visalia, CA-based IT Management Company established in 1994. We offer a highly competitive compensation program with income commensurate with experience. In addition, our benefit packages include health insurance plans, 401 (k) retirement plans, Corporate Wellness Programs, Flexible Time Off, and a Team Lunch every Friday.

Compensation:

$55,000 - $85,000 yearly

Responsibilities:

Provide support to end users of managed services clients
Take direction from the Service Desk Coordinator and manage ticket assignments relative to ticket priority and age
Follow specific Service Desk Team documented processes and workflows
Work assigned tickets from triage through completion
Use our suite of service desk and tools to diagnose and resolve client support issues
Refer to client's technical documentation for information that will help you understand and resolve client technology issues
Escalate assigned aging tickets to the SDC when assigned tickets cannot be resolved within 1 hour to maintain an acceptable average resolution time KPI
Seek assistance from the L3 SDE or SDC when stuck
Document service work and time in our PSA/CRM application
Understand the implications and effects of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruption
Work collaboratively with the members of the Service Desk Team, and cross-functionally with all service delivery teams and team members familiar with the client environment and business
Work with the SDC to identify chronic service issues across the client base
Provide on-call support based on the on-call schedule/rotation
Provide on-site service as necessary
Maintain technical skills required to perform the SDE role
Attend and participate in weekly team meetings and daily huddles

Qualifications:

A+, NET+, Security+ Certifications
Microsoft Certified Professional (MCP)
Microsoft Certified Solutions Expert (MCSE)
Cisco Certified Network Administrator (CCNA)
2+ years of experience in computer network management
Strong computer skills and intermediate knowledge in routers, layer 2/3 switches, and other networking devices
Advanced knowledge of all Microsoft Workstation Operating Systems and Applications (Exchange 2019+, Windows 11, Server 2019+)
People-oriented, team player who mixes well with colleagues and clients
Consistent and steady work ethic
Ability to reconcile fact from emotion and make decisions accordingly
Why this is a Great Opportunity:
A focus on industry-specific training that will ensure continued technical growth from Day 1

About Company

Valley Expetec is a California-based Managed IT Services provider helping organizations grow through reliable, secure technology. Founded in 1994, our 28-person team combines veteran expertise with a service culture that’s Responsive, Dedicated, Committed, Resourceful, and Persistent.

We deliver proactive IT management, including help desk, endpoint/server care, networks, cybersecurity, cloud, Microsoft 365, backup, and disaster recovery, along with strategic guidance to align technology with business goals.

Clients choose us for fast resolution, clear communication, and accountability. We measure success by client outcomes, not the number of tickets closed—becoming a dependable partner for long-term IT health.

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help desk support jobs in hanford, ca

IT Support Specialist

Desktop Support Engineer I

Analyst, IT Business

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