Top 4684 Customer experience manager Jobs in Hanover, Md

General Manager
Transdev —Glen Burnie, MD
- $87,000 - $108,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Business Development Manager
3G Wireless, LLC —Elkridge, MD
- From $40 an hour
- Part-time
- Mid-level
- Organizational skills
- Contracts
Quick Apply
1d
Medical Practice Manager
Anne Arundel Gastroenterology Associates, P.A. —Annapolis, MD
- $80,000 - $120,000 a year
- Full-time
- OSHA
- 5 years
- Clinic
- Health insurance
- Paid time off
Quick Apply
Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
4d
Customer Service Manager, Airport Customer Experience
American Airlines —Baltimore, MD
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
4d
Assistant Store Manager - Customer Experience
PetSmart —Hanover, MD
- $27.78 - $46.34 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Guest Experience Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $73,003 - $100,694 a year
- Weekends as needed
- CRM software
- Bachelor's degree
- Team management
- Free parking
- Disability insurance
Supervisor Customer Service - BWI
Southwest Airlines —Baltimore, MD
- $36.00 - $37.50 an hour
- Weekends as needed
- 18 years or older
- Word processing
- Computer literacy
- Profit sharing
- Health insurance
4d
Store Manager
REI (Recreational Equipment Inc.) —Columbia, MD
- $87,087.73 - $108,909.74 a year
- Mid-level
- Retail management
- Health insurance
- Employee discount
3d
Customer Success Manager
Nortek Air Solutions, LLC —Annapolis, MD
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Customer Care Manager
Mettler Toledo —Columbia, MD
- $89,000 - $105,000 a year
- Computer literacy
- Office
- 3 years
- Disability insurance
- Health insurance
Senior Manager Operations, Alsense(R)
Danfoss —Baltimore, MD
- $110,000 - $135,000 a year
- Full-time
- Remote
- Product management
- Travel
- Senior level
Service Depot Operations Support Manager - Maryland
ROHDE & SCHWARZ GmbH & Co. KG —Columbia, MD
- $96,000 - $128,000 a year
- Hybrid work
- Mid-level
- Office
- Analysis skills
Assistant Manager
Old Navy —Hanover, MD
- $25.70 - $34.70 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Customer Success Manager
3E —Bethesda, MD
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Care Manager
Walden University —Columbia, MD
- $60,000 - $63,000 a year
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Service Front Line
CyberMaxx —Linthicum Heights, MD
- Weekends as needed
- Remote
- Analysis skills
- Supervising experience
- Senior level
Quick Apply
Branch Manager
PNC Financial Services Group —Glen Burnie, MD
- $77,138 - $128,563 a year
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
7d
Customer Business Manager I (remote)
McCormick —Hunt Valley, MD
- $87,910 - $153,870 a year
- Marketing
- Merchandising
- Mid-level
- Profit sharing
- Paid parental leave
9d
Senior Operations Manager
Misfits Market —Hanover, MD
- $95,000 - $105,000 a year
- PMP
- 5 years
- Ability to lift 50 pounds
- Commuter assistance
- Paid holidays
Quick Apply

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General Manager

Transdev -
Glen Burnie, MD

Quick Apply

Job Details

Full-time
$87,000 - $108,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule
Life insurance

Qualifications

Operational analysis
Managing public transportation fleets
Customer service
Team development
Bachelor's degree
Paratransit
Attention to detail
Stakeholder relationship building

Full Job Description

General Manager

Glen Burnie, MD

The General Manager will proactively manage overall operations, including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction, and financial performance. This position is based in Baltimore, MD.

Transdev is proud to offer:

Competitive compensation package of minimum $87,000 – maximum $108,000

Benefits include:

Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

Continuously builds relationships with employees, the client, union partners, and the local community.
According to the location/client contract, sets commercial and operational strategic direction for the business unit team.
Leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives.
Identifies, suggests, and develops business growth opportunities.
Optimizes the return on assets deployed within the business to include vehicle scheduling, maintenance, and performance management.
Identifies and analyzes KPIs to maintain positive results.
Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies.
Determines and delivers the business unit budget.
Ensures compliance with state and federal regulations and compliance with Transdev corporate safety standards.
Oversee all staff management and assign development training in liaison with the corporate team as appropriate.
Ensures effective environmental compliance and sustainability management.
Provides complete and accurate data collection, compilation, analysis, and reporting.
Other duties as required.

Qualifications:

Completion of a four (4) year college degree in a relevant field is desirable, although a combination of relevant experience and education will be considered.
Experience in Business Administration, Logistics, Transportation, or related field, or equivalent business experience preferred.
At least 5 years of experience managing a fixed route or paratransit bus operation of similar size and scope.
Knowledge of relevant federal and state employment laws.
Thorough knowledge of transit system regulations and operations.
Ability to build solid and maintain strong working relationships with clients.
Ability to manage cost control and financial budget.
Working knowledge and proficiency with Microsoft Office Suite.
Understanding of technology, apps, Wi-Fi, and understanding of transportation technology.
Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
Ability to organize and perform work efficiently, with strong attention to detail.
Ability to navigate Labor Relations issues and work effectively with union partners, including labor grievances and negotiations.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
The work environment will be a combination of both indoors and outdoors.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

California applicants:Please Click Here for CA Employee Privacy Policy.

Job Category: General Managers

Job Type: Full Time

Req ID: 8461

Pay Group: UC6

Cost Center: 55319

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Pay: $87,000.00 - $108,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

managing a fixed route or paratransit bus operation: 5 years (Required)
Transit or Paratransit: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in hanover, md

General Manager

Business Development Manager

Medical Practice Manager

Manager, Customer Experience

Customer Service Manager, Airport Customer Experience

Assistant Store Manager - Customer Experience

Guest Experience Manager - Maryland

Supervisor Customer Service - BWI

Store Manager

Customer Success Manager

Customer Care Manager

Senior Manager Operations, Alsense(R)

Service Depot Operations Support Manager - Maryland

Assistant Manager

Customer Success Manager

Customer Care Manager

Manager, Customer Service Front Line

Branch Manager

Customer Business Manager I (remote)

Senior Operations Manager

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