Client Service Representative (CSR) – General Practice & Urgent Care
Stoney Brook Veterinary Hospital | Full-Time | Predictable 4-Day Work Week
At Stoney Brook Veterinary Hospital, our Client Service Representatives are the first and last impression our clients have of our hospital. They are trusted members of the healthcare team who keep the hospital running smoothly while helping clients navigate some of their happiest and hardest moments.
If you're someone who naturally stays busy, enjoys helping people, communicates with kindness, takes initiative, and believes every interaction matters, we'd love to meet you.
We hire for character and train for skill.
We've intentionally built a culture where people feel respected, supported, challenged, and encouraged to grow. Veterinary medicine can be fast-paced and emotionally demanding, but we believe the right team makes all the difference.
This is not a "sink-or-swim" hospital.
Whether you're an experienced veterinary receptionist or bringing exceptional customer service skills from another field, we'll provide the training, mentorship, and support needed to help you succeed.
What You'll Receive
- Structured onboarding
- Dedicated mentorship
- Protected training time
- Leadership invested in your success
- Collaborative team environment
- Continuing education opportunities
- Career development and advancement opportunities
Client Service Representatives Are Essential to Patient Care
Our CSRs are much more than receptionists.
They are trusted communicators, problem-solvers, organizers, and advocates for both our clients and our medical team. They help ensure every patient receives outstanding care by creating an exceptional client experience from the very first phone call through checkout.
Responsibilities include:
- Greeting clients and patients with warmth and professionalism
- Scheduling appointments efficiently and accurately
- Managing a multi-line phone system
- Answering client questions and directing calls appropriately
- Collecting and updating accurate patient and client information
- Processing invoices and payments
- Educating clients on hospital services, guidelines, and preventative care recommendations
- Coordinating communication between clients and the medical team
- Supporting patient flow and hospital efficiency
- Maintaining accurate medical records
- Assisting with administrative projects as needed
- Keeping the reception area clean, organized, and welcoming
You'll work closely with our veterinarians, veterinary nurses, and assistants in a collaborative environment where communication and teamwork are essential to delivering outstanding patient care.
What We're Looking ForWho Thrives Here
The people who are happiest and most successful at Stoney Brook are those who:
- Communicate exceptionally well
- Assume positive intent and treat everyone with kindness and respect
- Stay calm and professional during busy or emotional situations
- Naturally stay busy and take initiative
- Love helping people
- Welcome coaching and actively seek opportunities to learn
- Take ownership of their work
- Are dependable, accountable, and follow through
- Thrive as part of a collaborative team
- Care deeply about creating an outstanding experience for every client and patient
Professionalism, empathy, work ethic, and a team-first mindset are what make someone exceptional.
Experience
Previous customer service experience is preferred.
Experience in a veterinary hospital, medical office, dental practice, or other healthcare setting is strongly preferred but not required.
If you have not worked in veterinary medicine before, we encourage you to include a cover letter telling us why you're interested in joining our team and what makes you a great fit for this role. We enjoy learning about applicants beyond their resumes.
Schedule
- Full-time
- Predictable four-day work week
- Schedule posted 90 days in advance
- Rotating Saturdays (approximately 4–6 Saturdays per year)
- Protected work-life balance
- Scheduling designed to support long-term career sustainability
Compensation & Benefits
- Competitive compensation based on experience
- Career development opportunities
- Continuing education opportunities
- Collaborative team environment
- Paid vacation and sick time
- Paid parental leave and short-term disability coverage
- Employee Assistance Program
- Six recognized federal holidays
- Birthday holiday
- Flex holiday
- Comprehensive health, dental, and vision insurance
- 401(k) with employer matching
- HSA & FSA options
- Life and supplemental insurance
- Quarterly recognition bonus eligibility
- Employee pet discount and pet care allowance
- Uniform allowance
The Culture Here Is Different
We've intentionally built a hospital culture centered around:
- Open communication
- Collaboration and mutual respect
- Accountability and kindness
- Mentorship and continued learning
- Assuming positive intent
- Supporting one another
- Delivering exceptional patient care together
This is a team that enjoys working together, takes pride in what they do, and remains committed to creating a workplace where people feel respected, supported, and excited to come to work.
If you're looking for a hospital where your voice matters, your growth is encouraged, and your team truly works together—we'd love to meet you!
Hiring eligibility may be contingent upon authorizing and completing a satisfactory background check.
Note: Some benefits may vary depending on full-time or part-time employment status.
Pay: $15.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid parental leave
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Work Location: In person
