Top 17 Help desk support Jobs in Hanover, Pa

IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
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Systems Administrator I
Orrstown Bank —York, PA
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
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Information Technology Specialist (On Site)
QUESTEQ INC —Dillsburg, PA
- $35,000 - $40,000 a year
- Full-time
- Mid-level
- Office
- In-person
3d
Technology Assistant (Student Employee)
Carroll Community College —Westminster, MD
- $15 an hour
- Online Application
- Classroom
- Microsoft Excel
- Office
IT Field Engineer
Enhanced Computing Solutions —Sparks, MD
- $68,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Typing
- Health insurance
- Dental insurance
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Business Solutions Specialist
Horizon Farm Credit —Westminster, MD
- $62,300 - $85,000 a year
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Epicor Technical Specialist
Yazoo Mills, Inc. —New Oxford, PA
- Monday to Friday
- 5 years
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply

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Systems Network Administrator I/Service Desk Support
Leidos —Laurel, MD
Bachelor’s degree in a technical field. Contribute to reports and technical deliverables. Use ticketing systems and internal tools to track and resolve issues.
$59,150 - $106,925 a year
Systems Administrator I
Orrstown Bank —York, PA
Strong problem solving, analytical, verbal and written communication, interpersonal relations and multi-tasking skills; strong technical knowledge and skills of…
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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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help desk support jobs near hanover, pa

IT Service Desk Specialist - Part Time Onsite

CP Flexible Packaging -
York, PA

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Job Details

Part-time

Qualifications

Customer communication

Full Job Description

Job Summary
Serve as the first point of contact for end users, providing front-line IT support remotely or on site. Troubleshoot and resolve common, routine issues, applying fixes and workarounds while delivering exemplary customer service, and escalate more complex problems to senior technicians. Must be eager to learn and willing to follow established procedures, with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary.

Must have a positive can-do approach and attitude and adapt to change. Required to have effective verbal and written communication skills, good color vision, visual acuity to written material as well as product and machinery details, and change priorities as directed.

Essential Job Functions

Install and configure basic hardware and software under established procedures
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process

including actions taken through to the final resolution

Respond in timely manner to requests and issues
Repair and replace equipment as needed
Help keep endpoints aligned with department security policy by following standard checklists
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs
Set up new workstations for users (deploying equipment, checking over account setups)
Heavy use of Windows, Mac OS, iOS and Android devices
Ability to work in Active Directory
Test new technology
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Escalate complex or unresolved issues to senior technicians with clear documentation of steps already taken
Basic networking awareness (cabling, switch ports, connectivity checks)
Participate in projects approved by management that will improve the experience of our customers and colleagues.
Flag software and systems that appear non-compliant with company, customer, state, and federal policies and report them to senior staff
Perform other duties assisted or needed by request of supervisors/manager.
Follow all established safety rules and regulations and utilize required safety equipment
Report defective equipment or unsafe conditions to the appropriate personnel
Maintain work area in a clean and orderly condition
Follow all company Good Manufacturing Practices & Policies
Ability to collaborate and maintain Garlock-CP's commitment to a Food Safe environment

Skills and Knowledge

A passion for customer service and a desire to learn and grow in an IT support role
Some college education, formal training, or equivalent experience
1–2 years of experience in a technical or customer-facing role; internships, coursework, or relevant part-time experience considered.
Demonstrates exceptional interpersonal skills
Solid problem-solving skills and a methodical, step-by-step approach to troubleshooting
Ability to follow routine issues through to resolution and know when to escalate
Willingness to learn new tools and technologies and to ask questions when unsure
Excellent oral and written communication skills
Strong organizational skills and the ability to handle multiple tasks concurrently
Ability to travel to off-site locations

PREFERRED QUALIFICATIONS:

Bachelor’s Degree in a related field or certifications that align with front line support.
Bilingual (English/Spanish) a plus.

Physical Requirements

Typical environment of manufacturing, machinery, and production facilities
Exposure includes but is not limited to continuous noise, scent of materials, bright workstations, machinery with moving parts
Intermittently on feet daily on concrete floors
Period lifting material weighing up to 50lbs
Squatting, crouching, turning, twisting, stretching, climbing steps, grabbing, pulling, pushing, and bending.
Visual and hearing acuity within normal limits

Quick Apply

Refine Your Search

help desk support jobs in hanover, pa

IT Service Desk Specialist - Part Time Onsite

Systems Administrator I

Information Technology Specialist (On Site)

Technology Assistant (Student Employee)

IT Field Engineer

Business Solutions Specialist

Epicor Technical Specialist

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