Patient Care Coordinator/Guest Specialist
Green Relief Health is a growing medical spa and wellness practice located in Nottingham, Maryland seeking a professional, energetic, and detail-oriented Patient Care Coordinator/Front Desk to join our team. Our Mission at Green Relief Health is to empower every patient with personalized wellness and aesthetic care that blends modern medicine with regenerative medicine. We don’t just treat symptoms-we transform lives through connection, trust, and results-driven care. We want all patients to come into our office looking for whole body solutions and leave with transformations whether that be in aesthetic goals, wellness, or both. We provide our patients with excellent medical aesthetic care and individually tailored wellness services with the aim to improve self-image, enhance physical beauty, and meet the spoken and unspoken needs of our patients. The result is improved physical, mental, and emotional wellbeing with loyalty to our office.
We are growing and currently accepting applications for a rockstar team member to be the face of our beautiful practice. When you join our team, you truly become part of our family and customer-centric culture. If you are a resourceful self-starter with a passion for aesthetics and wellness, this may be a dream opportunity for you.
The Position:
- Guide patient calls/emails/and texts to effectively book consultations, schedule appointments and procedures in a friendly and professional manner
- Greet patients with VIP hospitality when they arrive and throughout the entirety of their visit.
- Checking patients in/out as they arrive and exit and ensuring their plan has been completed in terms of any recommended retail/skincare, future appointments, or any other items the provider has directed during checkout.
- Be a leader of the day-to-day activities of our growing practice
- Assist with establishing systems and protocols for a smooth-running operation in the front of the medspa.
- Be a champion of our EMR and payment collections systems
- Contribute to our social media marketing strategy and promotions in the office.
- Contribute to the sales and retention of memberships and additional service offerings.
The Right Fit:
- A quick learner with problem-solving and critical thinking skills - someone who takes the initiative to figure out what needs to be done through creativity and flexibility
- Customer-service oriented with ability to quickly establish rapport with patients
- Obsessively motivated, reliable, and resourceful
- Has an aptitude for or ability to quickly master communication around aesthetic procedures
- Superior organizational skills, follow-through skills and attention to detail
- Able to anticipate needs and think ahead
- Excellent sales skills with the ability to upsell by adding value for patients
Qualifications
- Required to have medical office/salon/spa/medical spa experience (applications without this will not be considered)
- Strong communication and interpersonal skills
- Ability to multitask and stay organized under pressure
- Desire to work as a team and inspire innovation.
- Team member will be held to certain key performance indicators specific to the job such as conversions of bookings, rebookings, prebookings, answered calls, etc.
- Comfortable discussing services, memberships, and promotions
- Professional appearance and demeanor
- Experience with scheduling software and electronic records preferred
Benefits:
- 401(k)
- Team based bonuses/revenue based incentives
Compensation:
Starting position at $19-22 per hour depending on experience
Opportunity for performance based raises
Application Question(s):
- What does success look like to you?
- Give me an example of a time when you made an error at a job and what steps you did to correct it.
- Give an example of a time when you went above and beyond for a patient?
To be considered for this position you must submit a video of yourself (can take via phone camera) describing your best attribute and how you feel it would help you excel in this role. Please submit video to [email protected] and type "submitted" under this question once completed.
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Application Question(s):
- What does success look like to you?
- Give an example of a time when you made an error at a job and what steps you did to correct it.
- Give an example of a time when you went above and beyond for a patient/customer?
- To be considered for this position you must submit a video of yourself (can take via phone camera) describing your best attribute and how you feel it would help you excel in this role. Please submit video to [email protected] and type "submitted" under this question once completed.
Work Location: In person
