Top 16 Help desk Jobs in Harlingen, Tx

System Support Specialist
Strativia —Brownsville, TX
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
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Technology Support Technician
Jubilee Academic Center —Brownsville, TX
- $38,668.98 a year
- Full-time
- Word processing
- Computer literacy
- Mid-level
Technology Support Technician
Jubilee Academies —Brownsville, TX
- $38,668.98 a year
- Full-time
- Word processing
- Computer literacy
- Mid-level

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System Support Specialist

Strativia -
Brownsville, TX

Quick Apply

Job Details

Benefits

Health insurance

Qualifications

Desktop computer repair
Computer science
Email customer support
Microsoft Outlook
Technical support via phone
Bachelor's degree in information technology
Computer Science
Phone communication
Technical documentation
Spreadsheets
Supporting legal cases
Bachelor's degree in business
Word embeddings
Hardware maintenance
Mid-level
Printer (troubleshooting support)
Software installation
User training (technical support)
Maintenance activity documentation
Bachelor's degree
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
Telecommunications systems
Desktop applications
Networking equipment (troubleshooting support)
Technical customer support for office equipment
IP networking

Full Job Description

Job Purpose:
We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting, technical support, and training for end users. In this role, you’ll ensure that computer systems, networks, and peripherals run smoothly and reliably. You’ll be the go-to person for resolving system issues, installing and configuring PCs, and keeping teams productive through effective IT support.

Responsibilities:

Provide troubleshooting and technical support for PCs, servers, LANs, printers, and related peripherals.
Perform hardware and software diagnostics, coordinate repairs, and resolve computer system problems.
Install, configure, and test operating systems, software applications, and peripheral devices.
Deliver technical, operational, and training support to end users through phone, email, or on-site assistance.
Support and maintain distributed PC/network environments, including setup, repair, and configuration of networked devices.
Serve as a help desk resource for system-related inquiries and issues.
Maintain documentation of troubleshooting steps, resolutions, and system changes.
Coordinate with network and telecommunications teams to address connectivity and configuration issues.
Provide user training for database, imaging, and other automated litigation support applications as needed.
Other duties as assigned.

Education and Qualifications:

Experience providing direct end-user support for both software and hardware environments (telephone and on-site).
Strong background in PC/network troubleshooting, system configuration, and hardware/software repair.
Hands-on familiarity with networks, telecommunications, and operating systems.
Prior teaching or training experience in computer applications preferred.
Experience in automated litigation support and DOJ office automation environments highly desirable.
Expertise in Microsoft Office applications (Word, Excel, Outlook, etc.); advanced skills in word processing, spreadsheets, and email systems.
Strong oral and written communication skills with a professional and pleasant telephone manner.
Bachelor’s degree in IT, Computer Science, Business, or related field preferred.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.

Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets

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