Top 461 Customer experience specialist Jobs in Harrisburg, Pa

Service Coordination Specialist
NRG Building Services, LLC —Harrisburg, PA
- $22 - $26 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Senior Opportunity & Outreach Specialist
Pennsylvania Turnpike Commission —Middletown, PA
- $77,488.00 - $103,466.63 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Driver's License
- Health insurance
- Dental insurance
Customer Experience Specialist
Tesla —Mechanicsburg, PA
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Seasonal Customer Experience Specialist
Tesla —Mechanicsburg, PA
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Customer Support Specialist
Shipfusion —York, PA
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Warehouse experience
- Health insurance
- Dental insurance
Quick Apply
Attendance, Communication, and Engagement Specialist
Commonwealth Charter Academy —Harrisburg, PA
- Full-time
- Customer service
- Mid-level
- Office
Order Entry Specialist
D&H —Harrisburg, PA
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Customer Invoicing Specialist
ALLEN DISTRIBUTION —Carlisle, PA
- Full-time
- Microsoft Word
- Office
- Entry level
Child Support Enforcement Specialist
Commonwealth of PA —Harrisburg, PA
- $53,008 - $80,646 a year
- Full-time
- Background check
- Customer service
- Research
- Paid parental leave
- Health insurance
9d
Noregon Sales Professional
Noregon Systems Inc —Harrisburg, PA
- Extended hours
- Background check
- Computer literacy
- Research
- Health insurance
- Dental insurance
Quick Apply
Horticulture Specialist
Dottie's Greenhouse & Nursery —York, PA
- From $18 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- In-person
- Health savings account
- Health insurance
Quick Apply
Seamstress Tailor Alterations Specialist
HIGHLANDER CLEANERS —Elizabethtown, PA
- $19.00 - $21.50 an hour
- Part-time
- Customer service
- Basic math
- In-person
- Paid time off
- Professional development assistance
Quick Apply
1d
Certified Billing Specialist
Premier Eye Care Group —Harrisburg, PA
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
CUSTOM FINISHING SPECIALIST
The YGS Group —York, PA
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
- Health insurance
- Dental insurance
Recruiting and Training Specialist
Liberty CDJR of Philadelphia —Pennsylvania
- $85,000 - $95,000 a year
- Full-time
- Dealership
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
11d
Field Expert II - Marine
Voith Group —York, PA
- Spanish
- 5 years
- Word processing
- Tuition reimbursement
- 401(k) matching
Community Outreach Sales Rep (Patient Engagement Specialist)
ConcertoCare —Harrisburg, PA
- $19 - $24 an hour
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Business Development Specialist
SERVPRO of Adamstown, Mohnton —York, PA
- $20 - $30 an hour
- Full-time
- Background check
- Marketing
- Mid-level
Quick Apply
4d
PROMOTIONS SPECIALIST
The YGS Group —York, PA
- Full-time
- Marketing
- Inventory management
- Mid-level
Parts & Service Specialist
Appalachian Harley-Davidson —Mechanicsburg, PA
- $15 - $18 an hour
- Weekends as needed
- In person
- Inventory control
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply

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Service Coordination Specialist

NRG Building Services, LLC
Harrisburg, PA

Quick Apply

Job Details

Full-time
$22 - $26 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Email customer support
English
High school diploma or GED
HVAC
Delegation

Full Job Description

JOB TITLE: Service Coordination Specialist

EMPLOYER: NRG Building Services, Inc.

DEPARTMENT: Service

REPORTS TO: Service Manager / Executive Management Team

SUMMARY:

NRG is seeking a full time, highly organized, team player to perform a multi-function role within our service organization to support our continued growth. This position is a very dynamic, interactive role key to the success of our business as well as retaining our large client base.

General:

Under general supervision from the Service Manager and / or the Executive Management team, assists with coordination of customer service request, from the point of order to the point of invoicing, while maximizing technical resource productivity and profitability. Must partner effectively with the Customer, Service Manager, Finance Manager and NRG’s Field Specialists to support a successful service business.

DUTIES AND RESPONSIBILITIES:

Interface daily with NRG Clients to understand customer needs. Secure appropriate

authorization (PO, Verbal or Email Commitment) to proceed forward with Service Call

Ensures that all customer obligations are fulfilled timely and that all required work has

been performed to the customer’s expectations. Performs customer follow up as

required.

Reviews scheduling and assigns/aligns NRG’s resources (Service Specialists) daily in

conjunction with management team for projects, service agreements and emergency calls.

Utilize Sage Service Management and Sage Service Operations software tools to support

scheduling, tracking, and completion of work orders.

Performs thorough review of each work order for accuracy, proper accounting of labor

hours, materials, and travel. Posts all PM work orders daily against the Service

Agreement or executes the T&M Invoice.

Enters all customer and project data into our Service Management and Scheduled Service

Operations software platform accurately. Provides continuous review and update all data

related to each customer and the scope of work NRG is obligated to complete.

Works in concert with NRG’s Project Management team to allocate appropriate field

resources when required.

Provides and turns over all sales related task to the appropriate Sales Engineer for

estimating and quoting purposes.

Participates in bi-weekly service team meetings to review all ongoing projects,

profitability, invoicing, and closeout.

Runs various system reports regularly to ensure advancement / close-out of all Work

Orders is occurring in a timely manner.

QUALIFICATIONS:

High School Diploma or general education degree (GED) & (3) years minimum experience in similar role

Knowledge of SAGE Service Management and Sage Service Operations Software is

preferred but not necessary.

Must be highly organized and work in a task driven environment

High degree of understanding as it relates to BAS / HVAC service business is preferred

Customer interface skills required including but not limited to: Active Listening, Open

ended probing questions, identification of customer issues/concerns, handling disgruntled

or difficult customers, etc.

Demonstrate and utilize strong communication/interpersonal skills (email, verbal, face to

face) with all internal and external customers

Be able to prioritize work activities to meet business goals including assigned profit

margins, client satisfaction, timely execution of all associated tasks.

COMPETENCIES:

Adaptability - Adapts to changes in the work environment; Manages competing

demands; Changes approach or method to best fit the situation; Able to deal with frequent

change, delays, or unexpected events.

Business Acumen - Understands business implications of decisions; Displays orientation

to profitability; Demonstrates knowledge of market and competition; Aligns work with

strategic goals.

Customer Service - Manages difficult or emotional customer situations; Responds

promptly to customer needs; Solicits customer feedback to improve service; Responds to

requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes

responsibility for own actions; Keeps commitments; Commits to long hours of work when

necessary to reach goals; Completes tasks on time or notifies appropriate person with an

alternate plan.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group

presentation skills; Participates in meetings.

Organizational Support - Follows policies and procedures; Completes administrative

tasks correctly and on time; Supports organization's goals and values.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Harrisburg, PA 17113 (Preferred)

Ability to Relocate:

Harrisburg, PA 17113: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in harrisburg, pa

Service Coordination Specialist

Senior Opportunity & Outreach Specialist

Customer Experience Specialist

Seasonal Customer Experience Specialist

Customer Support Specialist

Attendance, Communication, and Engagement Specialist

Order Entry Specialist

Customer Invoicing Specialist

Child Support Enforcement Specialist

Noregon Sales Professional

Horticulture Specialist

Seamstress Tailor Alterations Specialist

Certified Billing Specialist

CUSTOM FINISHING SPECIALIST

Recruiting and Training Specialist

Field Expert II - Marine

Community Outreach Sales Rep (Patient Engagement Specialist)

Business Development Specialist

PROMOTIONS SPECIALIST

Parts & Service Specialist

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