Top 62 Help desk support Jobs in Harrisburg, Pa

IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply
Tier 1 Help Desk - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
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Help Desk Support Analyst
Cordicate IT —Hershey, PA
- Up to $50,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Help Desk Support :: Harrisburg, PA
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Research
- In-person
- Communication skills
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Customer Support Specialist - IT
Constellation Energy Generation, LLC. —Middletown, PA
- $58,500 - $97,200 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
9d
Help Desk Analyst - Harrisburg, PA/100% onsite
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
Desktop Support Technician
Reach Cyber Charter School —Enola, PA
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
IT Helpdesk Tech
Amphenol TCS —Yocumtown, PA
- Extended hours
- Computer literacy
- Office
- Windows
Quick Apply
Help Desk Analyst - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Quick Apply
Jr. IT Support Specialist
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Research
- Office
- Windows
- Profit sharing
- Wellness program
Quick Apply
13d
IT Helpdesk Tech
Amphenol Communications Solutions —Yocumtown, PA
- Extended hours
- Computer literacy
- Office
- Windows
Jr. IT Support Technician
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Research
- Office
- Windows
- Profit sharing
- Wellness program
Quick Apply
13d
Systems Administrator I
Orrstown Bank —Harrisburg, PA
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Network Security & IT Support Specialist
Leverage Technologies Inc —Harrisburg, PA
- $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Associate's degree
Quick Apply
IT Helpdesk Tech - Level II
Amphenol TCS —Yocumtown, PA
- Extended hours
- Mid-level
- Office
- Windows
Quick Apply
Service Desk Specialist
Software Technology Inc —Harrisburg, PA
- Overnight shift
- Research
- Mid-level
- Organizational skills
Quick Apply
Technical Support Specialist (NE)
Syncreon —Middletown, PA
- On call
- Computer Science
- English
- Mid-level
IT Helpdesk Tech - Level II
Amphenol Communications Solutions —Yocumtown, PA
- Extended hours
- Mid-level
- Office
- Windows
Network Service Desk Specialist - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Full-time
- Research
- Mid-level
- Office
Quick Apply

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IT Service Desk Specialist - Part Time Onsite

CP Flexible Packaging -
York, PA

Quick Apply

Job Details

Part-time

Qualifications

Customer communication

Full Job Description

Job Summary
Serve as the first point of contact for end users, providing front-line IT support remotely or on site. Troubleshoot and resolve common, routine issues, applying fixes and workarounds while delivering exemplary customer service, and escalate more complex problems to senior technicians. Must be eager to learn and willing to follow established procedures, with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary.

Must have a positive can-do approach and attitude and adapt to change. Required to have effective verbal and written communication skills, good color vision, visual acuity to written material as well as product and machinery details, and change priorities as directed.

Essential Job Functions

Install and configure basic hardware and software under established procedures
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process

including actions taken through to the final resolution

Respond in timely manner to requests and issues
Repair and replace equipment as needed
Help keep endpoints aligned with department security policy by following standard checklists
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs
Set up new workstations for users (deploying equipment, checking over account setups)
Heavy use of Windows, Mac OS, iOS and Android devices
Ability to work in Active Directory
Test new technology
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Escalate complex or unresolved issues to senior technicians with clear documentation of steps already taken
Basic networking awareness (cabling, switch ports, connectivity checks)
Participate in projects approved by management that will improve the experience of our customers and colleagues.
Flag software and systems that appear non-compliant with company, customer, state, and federal policies and report them to senior staff
Perform other duties assisted or needed by request of supervisors/manager.
Follow all established safety rules and regulations and utilize required safety equipment
Report defective equipment or unsafe conditions to the appropriate personnel
Maintain work area in a clean and orderly condition
Follow all company Good Manufacturing Practices & Policies
Ability to collaborate and maintain Garlock-CP's commitment to a Food Safe environment

Skills and Knowledge

A passion for customer service and a desire to learn and grow in an IT support role
Some college education, formal training, or equivalent experience
1–2 years of experience in a technical or customer-facing role; internships, coursework, or relevant part-time experience considered.
Demonstrates exceptional interpersonal skills
Solid problem-solving skills and a methodical, step-by-step approach to troubleshooting
Ability to follow routine issues through to resolution and know when to escalate
Willingness to learn new tools and technologies and to ask questions when unsure
Excellent oral and written communication skills
Strong organizational skills and the ability to handle multiple tasks concurrently
Ability to travel to off-site locations

PREFERRED QUALIFICATIONS:

Bachelor’s Degree in a related field or certifications that align with front line support.
Bilingual (English/Spanish) a plus.

Physical Requirements

Typical environment of manufacturing, machinery, and production facilities
Exposure includes but is not limited to continuous noise, scent of materials, bright workstations, machinery with moving parts
Intermittently on feet daily on concrete floors
Period lifting material weighing up to 50lbs
Squatting, crouching, turning, twisting, stretching, climbing steps, grabbing, pulling, pushing, and bending.
Visual and hearing acuity within normal limits

Quick Apply

Refine Your Search

help desk support jobs in harrisburg, pa

IT Service Desk Specialist - Part Time Onsite

Tier 1 Help Desk - Harrisburg, PA/On-Site

Help Desk Support Analyst

Help Desk Support :: Harrisburg, PA

Help Desk Analyst

Customer Support Specialist - IT

Help Desk Analyst - Harrisburg, PA/100% onsite

Desktop Support Technician

IT Helpdesk Tech

Help Desk Analyst - Harrisburg, PA/On-Site

Jr. IT Support Specialist

IT Helpdesk Tech

Jr. IT Support Technician

Systems Administrator I

Network Security & IT Support Specialist

IT Helpdesk Tech - Level II

Service Desk Specialist

Technical Support Specialist (NE)

IT Helpdesk Tech - Level II

Network Service Desk Specialist - Harrisburg, PA/On-Site

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