Title: Program Support Technician
State Role Title: Admin and Office Spec III
Hiring Range: $52,545
Pay Band: 3
Agency: Dept of Labor and Industry
Location: NORTHWEST REGION OFFICE
Agency Website: www.doli.virginia.gov
Recruitment Type: General Public - G
Job Duties
A career with meaningful impact:
The Department of Labor and Industry’s (DOLI) Northwest Region Office is currently seeking an Administrative and Office Specialist III / Program Support Technician with exceptional customer service and communication skills. This critical position is the administrative support position for the agency’s Northwest Region Office. The incumbent of this position is the first point of contact for employers and members of the general public and serves a critical role in listening to complainants and referring them to the appropriate source to address their concerns.
This position provides critical support to the DOLI professional staff assigned to the office, supporting Virginia Occupational Safety and Health (VOSH), Wage Protection Division, Consultation Programs, and the Voluntary Protection Program (VPP). In addition, it serves as a liaison with Headquarters Offices staff to collect information for their needs.
Examples of duties of the incumbent will be assisting callers and visitors over the phone and in person, administering the main phone and voicemail system, prepare, sort, and distribute agency mail, prepare a variety of correspondence, ensuring confidential record keeping and data entry, maintain physical and digital files for appropriate program, as well as providing administrative support to employees and agency programs.
This is a unique opportunity to make a meaningful impact and contribute to DOLI’s mission of making Virginia a better place to live, work, and conduct business. Additional information about our agency can be found at www.doli.virginia.gov.
Why join State Government?
Joining state government means becoming part of something bigger than yourself. It’s a chance to make meaningful contributions to your community while enjoying purpose-driven work, and opportunities to grow professionally. Your talents can help Virginia thrive – this isn’t just a job, it’s a legacy.
Total Compensation:
As an Employer of Choice, the Commonwealth of Virginia offers a comprehensive total compensation package based on the entry level as shown in the table below. This includes state-funded retirement contributions under the VRS Hybrid Plan, comprehensive health and life insurance benefits, and 15 paid holidays annually. Additional information relating to the benefits available to eligible state employees can be found online at: https://www.dhrm.virginia.gov/employeebenefits.
Minimum Qualifications
- Considerable recent experience in a professional administrative office setting providing customer service and administrative support to include drafting routine correspondence, reporting generating, record keeping, and other related professional administrative office duties and program supports tasks.
- Exceptional front-facing customer service skills. This includes the ability to de-escalate stressful situations and handle visitor inquiries courteously.
- Demonstrated skill in the use of Microsoft Office Suite to include Word and Excel to complete office support transactions.
- Demonstrated experience entering, tracking, and retrieving data in automated systems or databases.
- Demonstrated ability to organize and prioritize work, meet multiple competing deadlines, and complete tasks in a timely manner while exhibiting acute attention to detail.
- Demonstrated ability to professionally communicate effectively (both written and verbal) with customers, employees, and other individuals to answer questions and disseminate or explain information in a courteous and professional manner.
- Experience working independently and as a team member with minimal supervision.
Additional Considerations
- Bilingual fluency speaking, reading, and writing in Spanish.
Special Requirements:
- Must be able to work public service hours in the office M-F, 8:00 A.M. to 4:30 P.M.
- Ability to perform moderate physical activity that includes, but is not limited to climbing stairs and ladders, bending, walking up and down inclines, occasionally lifting and carrying loads up to 30 pounds, etc.
- The selected candidate must successfully pass a criminal background investigation, and must successfully serve a 12-month probationary period effective from the date of employment if beginning employment as an original hire or re-employment.
Special Instructions:
The maximum salary for this position is $52,545 annually, plus the State’s benefits package. Please note, the agency will not entertain salary negotiations for this position.
This position is open until filled. The opening date for this position is July 20, 2026. Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.
To apply, you must submit a completed State of Virginia Application for Employment at www.jobs.virginia.gov by the posted closing date. A resume can be attached within the state application. The application and/or resume must be completed in a comprehensive manner and reference all pertinent knowledge, skills, and abilities as well as any training and experience that relates to the position. You must also provide your education on your state application. Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. Mailed, faxed, or e-mailed applications and/or resumes will not be accepted or considered.
Virginia Department of Labor and Industry does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., Lawful Permanent resident, or an alien authorized to work in the United States.
Current and former employees of the Commonwealth of Virginia who have either been laid off or will be laid off from State service, who indicate preferential hiring rights in the form of a valid Interagency Placement Screening Form (yellow card) or a Preferential Hiring Form (blue card), must submit the card to our office by the application deadline. The card may either be scanned and attached to the application as a supplemental document or faxed to (804) 786-0139. Please include a fax cover sheet with your name and the position number for which you are applying.
The Department of Labor and Industry is committed to the goal of equal employment opportunity, with the intention that every employee and applicant for employment shall have an equal opportunity to be judged based on their fitness and merit to participate in the terms, conditions, privileges, and benefits of employment. All candidates are afforded opportunities without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.
DOLI Talent Management and Communications will provide, if requested, reasonable accommodation to applicants in need of accommodation to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact DOLI at
[email protected].
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
