Top 327 Federal agent Jobs in Hartford, Ct

Hybrid Data Analyst in Southington, CT
Company Confidential —Southington, CT
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Insurance Agent (Base salary + Uncapped commissions)
Comparion Insurance Agency —Glastonbury, CT
- $55,000 - $65,000 a year
- Full-time
- Office
- Banking
- Entry level
- Paid training
- Health insurance
10d
Insurance Agent (Base salary + Uncapped commissions)
Comparion Insurance Agency —West Hartford, CT
- $55,000 - $65,000 a year
- Full-time
- Office
- Banking
- Entry level
- Paid training
- Health insurance
10d
Agent (Hybrid Schedule)
Eversource Energy Service Company —Berlin, CT
- $79,590 - $88,430 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Banking Associate - Glastonbury, CT
TD Bank —Glastonbury, CT
- $22.00 - $27.75 an hour
- Weekends as needed
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
2d
Dispensary Agent - Part Time
FFD Holdings LLC —Newington, CT
- $18 - $20 an hour
- Part-time
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Paid holidays
- Paid time off
Quick Apply
Hotel Front Desk Agent
Hampton Inn Windsor —Windsor, CT
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Dispensary Agent
FFD Holdings LLC —Manchester, CT
- $18 - $20 an hour
- Weekends as needed
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Paid holidays
- Health insurance
Quick Apply
2d
Banking Associate (US) - Simsbury, CT
TD Bank —Simsbury, CT
- $22.00 - $27.75 an hour
- Part-time
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
Manager, GTF Regional Programs (Hybrid)
Pratt & Whitney —East Hartford, CT
- $107,500 - $204,500 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
10d
Consumer Protection Drug Control Agent (Pharmaceutical)
State of Connecticut - Department of Consumer Protection —Hartford, CT
- $108,461 - $144,491 a year
- Weekends as needed
- Writing skills
- Mid-level
- Office
8d
Relationship Manager
Navigate Affordable Housing Partners —Hartford, CT
- Full-time
- Background check
- Writing skills
- Research
Technical Customer Support Senior Analyst (Mainframe Operations)
The Cigna Group —Bloomfield, CT
- $28 - $47 an hour
- Part-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Front Desk Agent
Courtyard Farmington —Farmington, CT
- $18 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Engagement Strategist
The Cigna Group —Bloomfield, CT
- $108,400 - $180,600 a year
- Online Application
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Paid holidays
- Health insurance
Sourcing Agent (Hybrid)
Eversource Energy Service Company —Berlin, CT
- $94,390 - $104,880 a year
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
Front Desk Agent
Arbor Lodging —Farmington, CT
- $18 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
11d
Anesthesia Technologist
Trinity Health Of New England —Hartford, CT
- Part-time
- Ability to walk for extended periods
- English
- High school diploma or GED
- Health insurance
Sourcing Agent (Hybrid Schedule)
Eversource Energy Service Company —Berlin, CT
- $94,390 - $104,880 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Mid-level
Designer
Crate and Barrel —West Hartford, CT
- $16.94 - $36.00 an hour
- Part-time
- Merchandising
- Mid-level
- US work authorization
- Store discount
- Disability insurance

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federal agent jobs near hartford, ct

Hybrid Data Analyst in Southington, CT

Company Confidential -
Southington, CT

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Performance dashboard reports
Data integrity assurance
Data quality checks
Dashboard development
Data visualization software proficiency
Data Integration (Data management)
Data mining
Text mining tools
Call center experience
Visual storytelling
Presentations for conferences or internal meetings
Business intelligence report generation
Dashboard creation support
SQL
Business intelligence tools
Sentiment analytics
Data quality monitoring
Requirements analysis
AI-driven automation
Business requirements
Research findings presentation
Database software proficiency

Full Job Description

Hybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversational Intelligence (BPO)

Overview

We are seeking a Data Analyst to support a BPO contact center environment servicing multiple clients. The role focuses on transforming complex interaction and performance data into clear, actionable insights. Candidates must have strong experience building Tableau dashboards, mining data from conversational intelligence platforms, and working directly with clients to gather requirements, interpret results, and present insights that drive measurable improvements in customer experience and operational performance.

Key Responsibilities

Design, build, and maintain interactive Tableau dashboards that communicate trends, performance metrics, and actionable insights
Analyze structured and unstructured data from conversational intelligence tools (e.g. CallMiner, Genesys, contact center transcripts, QA data, sentiment, topic modeling, agent performance metrics)
Perform data mining and pattern analysis to uncover trends, anomalies, and opportunities for improvement
Partner with business stakeholders (Operations, QA, IT, Marketing) to understand requirements and define meaningful KPIs
Translate complex analytical findings into clear narratives and visual insights that inform decision-making
Ensure data accuracy, consistency, and reliability across reports and dashboards
Automate recurring reports and dashboards to improve efficiency and scalability
Support ad hoc analysis and deep-dive investigations related to customer behavior, agent performance, and operational outcomes
Continuously improve dashboard usability, performance, and visual storytelling

Required Qualifications

Bachelor’s degree in Data Analytics, Statistics, Business, Computer Science, or a related field (or equivalent experience)
3+ years of experience as a Data Analyst or similar role
Advanced experience building dashboards and reports in Tableau
Hands-on experience with data mining and analysis using conversational intelligence platforms
Strong SQL skills and experience working with large datasets
Ability to analyze both quantitative and qualitative data (including text-based data)
Experience working in customer service, contact center, or CX analytics environments
Familiarity with AI-driven analytics, sentiment analysis, and speech/text analytics
Experience integrating data from multiple sources (e.g., CRM, telephony, QA systems, WFM, CI platforms)
Knowledge of data visualization best practices and storytelling techniques
Strong attention to detail and data quality standards
Excellent communication skills with the ability to present insights to diverse audiences

What Success Looks Like

Dashboards are intuitive, trusted, and widely used by clients and other key stakeholders
Insights lead to measurable improvements in customer experience, quality, or efficiency
Complex data is consistently transformed into clear, actionable intelligence
Support Quarterly Business Reviews (QBRs), performance reviews, and ad hoc client presentations

This is a full-time, hybrid position (three days in-office and two days remote) based in Connecticut.

Candidates must reside within a reasonable commuting distance of our Southington, CT office.

Salary is commensurate with experience.

***WE ARE UNABLE TO SPONSOR ANY RESIDENCY APPLICATIONS AT THIS TIME***

EEO Statement:

We are an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Quick Apply

Refine Your Search

federal agent jobs in hartford, ct

Hybrid Data Analyst in Southington, CT

Insurance Agent (Base salary + Uncapped commissions)

Insurance Agent (Base salary + Uncapped commissions)

Agent (Hybrid Schedule)

Banking Associate - Glastonbury, CT

Dispensary Agent - Part Time

Hotel Front Desk Agent

Dispensary Agent

Banking Associate (US) - Simsbury, CT

Manager, GTF Regional Programs (Hybrid)

Consumer Protection Drug Control Agent (Pharmaceutical)

Relationship Manager

Technical Customer Support Senior Analyst (Mainframe Operations)

Front Desk Agent

Customer Engagement Strategist

Sourcing Agent (Hybrid)

Front Desk Agent

Anesthesia Technologist

Sourcing Agent (Hybrid Schedule)

Designer

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