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Senior Systems Engineer – Infrastructure & Cloud

Total Communications, Inc. -
East Hartford, CT

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Job Details

Full-time

Benefits

Paid holidays
Health insurance
Paid time off
Referral program

Qualifications

Customer communication
IT user and group management
GPO
Managing projects in an engineering role
IT operations
Windows
DHCP
DNS
Server virtualization
Windows support
Microsoft 365 support

Full Job Description

Technology Focused. Client Driven.

LEADING TECH TRANSFORMATION TO UNLOCK HUMAN POTENTIAL

Our mission is to help IT professionals do more with less. As a premier technology solutions provider, our certified engineers and technology experts work with organizations to develop customized solutions that meet specific requirements.

We go beyond technical solutions to build long-term relationships.
We empower our employees to do what's right for the client, and we recognize that a healthy workplace is essential for long-term success.
We offer competitive salaries and benefits, as well as opportunities for professional development.

Join our team of talented and dedicated individuals as we take on our next challenge–together.

Our Commitment to Excellence

Integrity: We act with uncompromising ethics in all we do, building trust through honest and respectful relationships. As our first core value, this serves as the foundation for all others.
Teamwork: We are committed to a “one company, one team” environment, where our best work is produced through collaboration and support.
Innovation: We encourage the exploration of new ideas and strive for continuous improvement, satisfying clients with groundbreaking technology solutions and superior quality, value, and service.
Expertise: We leverage our colleagues’ diverse strengths and centuries of combined experience to serve as trusted advisors to our clients, helping them achieve their business goals.
Dependability: We work tirelessly to earn our reputation by demonstrating consistent behaviors, delivering promised results, and applying the same level of service to each of our clients.

Wonder What it’s Like Working at Total?

What is it like to work at Total Communications?

Working at Total Communications means being part of a dynamic and exciting team-oriented environment. It's fun, innovative, and challenging, offering a learning environment where you have the chance to grow and take on new responsibilities.

Do you accept proactive applications even if I can’t find a role that fits my professional background?

We’re always looking for top talent, so if you don’t see a particular position, send an email to [email protected] with your resume and cover letter describing why you would be a great fit.

Do I have to have a technology background to work at Total?

No. While many of the roles at Total do require technological experience, there are others that do not, such as in marketing, sales, finance, and human resources. If you have a strong interest in technology and are willing to learn, you can still have a successful career at Total without a formal technical background.

What can I expect after submitting my resume?

Upon applying for a position, our team will review your qualifications and contact you for further discussion if your skillset meets the needs of the role.

Does Total conduct pre-employment verifications

Yes. Pre-employment verifications are based on job requirements, and may include, but are not limited to: medical, drug, criminal background, education, citizenship, professional reference and/or skills assessment.

We Put Our People First

Flexible / Hybrid Work Arrangements

We offer a variety of work arrangements, including hybrid and remote roles. The specific work arrangements for each role may vary depending on your location.

Comprehensive Compensation and Benefits

We offer a comprehensive compensation and benefits package, including competitive salaries, performance-based bonuses, comprehensive healthcare benefits.

Industry Pioneer

For more than 40 years, Total has been on the leading edge of technology, developing meaningful, longstanding partnerships along the way.

Supportive and Collaborative Environment

Boasting a company tenure of 18 years, Total’s foundation has been built upon years of teamwork and expertise building technology solutions for businesses of all sizes.

Paid Time Off

Total encourages employees to take time away from the daily grind to refresh and recharge through our generous paid time off and company holidays.

Employee Referral Program

Our employees are our best recruiters and that's why we offer a generous referral bonus program. Refer an external candidate who is hired into a full-time position, and you can earn up to a $5,000 bonus.

Join Us in Shaping the Future of Technology

Our focus starts and ends with our clients, partners and teammates. If you’re a client-centric professional ready to innovate and collaborate with an amazing team, we want to hear from you!

Senior Systems Engineer – Infrastructure & Cloud

Location: East Hartford, CT (Hybrid/Travel to Customer Sites)
Employment Type: Full-Time

About Total Communications

Total Communications is a leading technology solutions provider serving commercial, education, healthcare, government, and enterprise customers throughout New England.

We design, deploy, and support modern IT infrastructure including networking, virtualization, cloud, collaboration, cybersecurity, storage, backup, and disaster recovery solutions.

Our engineers work directly with customers on projects ranging from server refreshes and virtualization to Microsoft Azure deployments, Cisco networking, unified communications, and enterprise infrastructure modernization.

Position Summary

This position is responsible for designing, implementing, supporting, and troubleshooting enterprise infrastructure for our customers.

Our engineers support diverse customer environments utilizing VMware, Hyper-V, Pure Storage, Microsoft Azure, Microsoft 365, Datto, Cisco, Meraki, HPE, and other leading technologies. While every engineer is expected to support this broad technology stack, we are specifically looking for someone who can strengthen and expand our Microsoft infrastructure and cloud capabilities.

This is a customer-facing consulting position with a strong emphasis on project delivery, technical leadership, and solving complex infrastructure challenges.

Primary Responsibilities

Design, deploy, and support Windows Server infrastructure
Implement and maintain Hyper-V and VMware environments
Deploy and manage Microsoft Azure infrastructure
Configure and support Microsoft 365 and Microsoft Entra ID
Perform infrastructure assessments and health checks
Lead server migrations, upgrades, and modernization projects
Design and implement backup and disaster recovery solutions
Troubleshoot complex server, virtualization, storage, and networking issues
Produce customer documentation and implementation guides
Work directly with customers throughout project lifecycles
Participate in technical planning and solution design

Required Qualifications

5+ years of enterprise infrastructure experience
Strong Windows Server administration experience
Experience with VMware vSphere and/or Microsoft Hyper-V
Experience supporting Microsoft 365 environments
Experience with Active Directory, DNS, DHCP, and Group Policy
Strong troubleshooting and analytical skills
Excellent customer communication skills
Ability to independently lead technical projects
Willingness to travel to customer locations throughout New England as needed

Preferred Qualifications

We're particularly interested in candidates with experience in one or more of the following:

Microsoft Azure infrastructure

Hyper-V clustering

Azure Virtual Machines

Azure networking

Microsoft Entra ID

Azure Site Recovery

PowerShell automation

Additional Experience Considered a Plus

Datto BCDR

NinjaOne

Cisco UCS

Cisco networking

Meraki

Palo Alto

Fortinet

SAN storage (HPE, Dell, Pure Storage, NetApp, etc.)

Nutanix AHV

HPE VM Essentials

Linux administration

Microsoft SQL Server

Desired Certifications

One or more of the following is preferred:

Microsoft Certified: Azure Administrator (AZ-104)

Microsoft Certified: Azure Solutions Architect (AZ-305)

VMware VCP

Cisco CCNA or higher

CompTIA Security+

Equivalent experience will always be considered in place of certifications.

What We're Looking For

We're looking for someone who enjoys learning new technologies and isn't interested in working in a narrow technical silo.

The ideal candidate is equally comfortable troubleshooting a VMware cluster, deploying Hyper-V, migrating workloads into Azure, implementing backup solutions, and working directly with customers to deliver successful infrastructure projects.

We value engineers who take ownership, communicate well, and enjoy solving challenging technical problems.

Apply Now

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Senior Systems Engineer – Infrastructure & Cloud

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Technology Focused. Client Driven.

Our Commitment to Excellence

Wonder What it’s Like Working at Total?

We Put Our People First

Join Us in Shaping the Future of Technology

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