Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.
Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.
CMHA is looking to hire a full-time Lead Case Manager for our Community Support program (CSP). This position will be located at 233 Main St. New Britain, CT 06051. Monday-Friday, 9:00am-5:00pm.
Compensation Range: The salary range for this position starts at $21.00 per hour.
Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.
Position Summary: The Case Manager assists in overseeing program functions/operations in accordance with policies, procedures, internal processes, and external regulatory agencies, including but not limited to DPH, Joint Commission, DMHAS, DCF and Grant/Payer Sources under the supervision of Program Coordinator. Provides coaching to staff, as well as ensuring appropriate delivery of services to adult clients. Responsible for ensuring treatment is person-centered and recovery oriented. Responsible for a caseload of clients. Serves as an intensive case manager to support, teach, advocate for individuals with mental health, primary care and/or co-occurring disorders.
Essential Responsibilities:
Maintains appropriate caseload as determined by CMHA and funder • Provides direct care to clients by conducting individualized and group education, skill building, recreation and household maintenance activities and/or monitoring environment with clients for cleanliness, safety and repairs.
Works with clients to teach life skills necessary to live independently in the community. This includes assisting with finances and entitlements, supporting the development of activities of daily living, nutrition, housing maintenance and repair, and prompting to encourage task completion.
Educates clients to utilize emergency and community resources to help meet basic needs.
Develops and reviews individualized treatment plans with clients to identify goals and progress throughout the client’s stay by meeting with each client on caseload in adherence to program requirements
Assures timely documentation is maintained in accordance with CMHA policies and procedures, including but not limited to progress notes, treatment plans, authorizations, program orientation, consent to treat and monthly targeted case management notes. Completes all additional program required documentation, including shift report, in compliance with CMHA policies and procedures.
If applicable, supervises and documents the self‐administration of medication to program clients as scheduled in an accurate, professional manner by adhering to program policy, procedure and training.
Collaborates and integrates with other CMHA teams to ensure all services provided to client are communicated with client’s treatment team.
Communicates with external providers to ensure consistency of and accessibility to requested/needed services. May provide transportation as needed. • Provides coaching and administrative support to staff to ensure appropriate delivery of services to all clients.
Participates in and documents staff meeting minutes to ensure timely and accurate communication related to client care, facility cleanliness, safety, and other matters.
Oversees day-to-day scheduling and provides individual and/or group activities to ensure program coverage as indicated by program schedule and compliance with regulatory and payer sources.
Participates, as a CMHA representative, in all necessary internal and external meetings that pertain to clinical care, compliance and client activity.
Performs other related duties as assigned
We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:
Medical, Dental, and Vision Insurance packages.
403(b)-retirement savings plan with CMHA matching after 1 year of service.
11 observed holidays.
3 wellbeing days off on a Friday throughout the year to extend a long weekend.
2 CMHA/Personal days to use throughout the calendar year.
Up to 24 days of PTO that increases with years of service.
Paid agency closure between Christmas and New Year’s (except 24/7 programs) *must be approved annually.
Company paid Life Insurance and Long-Term Disability.
A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household.
Higher education tuition discounts at participating schools through the Alliance’s academic partnerships.
Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
Employee discounts for shopping, the New Britain YMCA, travel, and entertainment.
Free employee subscriptions to the calm app.
Annual Company Picnic.
CMHA-sponsored Loan Reimbursement Program and Scholarship Program.
Free Student Loan Wellness for eligible employees and their family members access to:
Student loan consolidation and refinancing.
Loan payoff projection dashboard.
Coaching and support via chat, email, and phone.
College cost calculator.
College financial planning.
3 NHSC-approved sites for federal student loan repayment.
Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees' access to:
Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers.
Automated reminders for annual (PSLF) recertifications to help you stay on track.
Resources and ongoing communications that make PSLF understandable.
The opportunity to receive the national average of $72,000.00 in forgiveness.
Community Mental Health Affiliates is an Affirmative Action and Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sec, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Any individual needing assistance completing an online application should contact CMHA's Human Resources Department at
[email protected].Credentials and Licenses:
Must have valid Connecticut driver’s license, a reliable vehicle and automobile insurance
Will become certified in MANDT, First Aid, and CPR.
Participate in trainings on an annual basis, as assigned.
Successful experience working in Case Management or related field with a solid understanding of Mental Health conditions, preferably a minimum of one year.
Successful experience in the provision of integrated care of clients with severe/prolonged mental illness and/or co-occurring disorders or equivalent, preferably a minimum of 1-3 years.
Successful experience in a leadership or supervisory role of direct care providers to clients with severe/prolonged mental illness or equivalent, preferably a minimum of 1-3 years.
Intermediate to advanced experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.
Experience in or the ability and willingness to learn how to use an Electronic Medical Record (EMR) system including: appointment scheduling, authorization tracking, assessments, treatment plans, progress notes and discharge summaries.
Competencies: Behavioral Skill Sets
Ability to assess and formulate case management needs as expressed by the client and document in treatment plans
Effective interpersonal and communication skills with individuals with mental health and co-occurring disorders as well as with their families, caregivers and natural supports
Capability to problem solve and use good judgement, work independently and as a team member
Awareness/sensitivity to those we serve that encourages and promotes a positive, productive and collegial environment, including culture, language, gender, sexual orientation, gender preference, physical handicap and spirituality
Capacity to understand and incorporate recovery-based treatment, language, and interventions into documentation and daily operations
Ability to teach, develop, achieve and motivate clients to maximum/desired behavior and/or goals
Interpersonal ability to establish positive relationships with internal and external stakeholders
Work a flexible schedule when needed
Respond effectively to emergency situations
Design, deliver, and ensure highly individualized services and support
Ability to work in a fast-paced environment, utilizing excellent time management skills, flexibility regarding scheduling, and the ability to balance a number of priorities based on workload in the completion of job responsibilities
Maintain client confidentiality in accordance with CMHA policy and state and federal regulations
Ability to communicate information and express ideas clearly in oral and written formats
Work effectively with a multi-disciplinary team of health care
Knowledge of developmental issues for the range of clients served
Maintain strong customer service relations and respond professionally to client issues
Ensure the security and confidentiality of client information and records in a manner consistent with professional and agency codes of ethics
