Top 14 Desktop support Jobs in Hattiesburg, Ms

Entry-Level Managed Services Engineer
Business Communications, Inc. —Hattiesburg, MS
- Microsoft Excel
- Microsoft Outlook
- Office
10d
Geek Squad Agent (Retail Store)
Best Buy —Hattiesburg, MS
- $15 - $18 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
7d
Library Technology Specialist
University of Southern Mississippi —Hattiesburg, MS
- $14.38 an hour
- Full-time
- Mid-level
- Analysis skills
- University
3d
Instructional Support Technologist
University of Southern Mississippi —Hattiesburg, MS
- $44,000 - $51,500 a year
- Full-time
- Mid-level
- University
- Bachelor's degree
Epic Training Specialist
SEMRHI —Hattiesburg, MS
- Classroom
- Microsoft Excel
- Microsoft Outlook
Training Specialist - RN/LPN
SEMRHI —Hattiesburg, MS
- Microsoft Excel
- Microsoft Outlook
- RN License

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Geek Squad Agent (Retail Store)
Best Buy —Hattiesburg, MS
We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex…
$15 - $18 an hour
7d

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IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
Quick Apply
6d
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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Entry-Level Managed Services Engineer

Business Communications, Inc.
Hattiesburg, MS

Apply Now

Job Details

10 days ago

Qualifications

Customer records maintenance
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Phone communication
Client rapport building
Incident Escalation
Phone call screening
Internal employee customer service
Task prioritization
Customer engagement
Case referral
Technical support via email
Cross-functional collaboration
Task assignment
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

The Entry-Level Managed Services Engineer serves on the Rapid Response team as the primary point of contact for customers seeking technical support and troubleshooting assistance. This role is responsible for delivering professional, responsive, and customer-focused experience while efficiently assessing issues, providing basic technical support, and coordinating service requests with the appropriate engineering and sales resources to ensure timely resolution.

Essential Duties and Responsibilities:

Respond to inbound customer calls, emails, and support requests, creating and documenting service tickets for issues requiring engineering or sales involvement.
Deliver exceptional customer service through professional, courteous, and effective communication with customers and internal team members.
Perform initial issue assessment and basic troubleshooting to resolve customer concerns that can be addressed within approximately ten minutes.
Gather relevant information and ask questions to accurately diagnose issues, document findings, and expedite the resolution process.
Prioritize and assign unassigned service tickets to qualified and available engineers based on skillset, workload, and urgency.
Route inbound calls, emails, and support requests to the appropriate team member or department when necessary.
Maintain accurate and detailed records of customer interactions, troubleshooting steps, and ticket updates within the ticketing system.
Monitor ticket queues to ensure service requests are addressed in a timely manner and escalated appropriately.
Support departmental initiatives, process improvements, and organizational objectives.
Perform additional duties, projects, and responsibilities as assigned.
Relevant experience in a customer service-oriented role.

Knowledge, Skills, and Abilities

Strong customer service orientation.
Strong verbal, written, and interpersonal communication skills.
Professional demeanor with a commitment to integrity and customer service excellence.
Effective problem-solving and troubleshooting skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer-focused mindset with a proven ability to build rapport and trust.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to work collaboratively with cross-functional teams and external partners.
Ability to maintain professionalism and composure in challenging or high-pressure situations.

Physical Requirements

Prolonged periods of sitting and working at a computer workstation.
Frequent use of telephones and headset.
Ability to communicate clearly and effectively with customers and colleagues.

Work Environment

This position operates primarily in a professional office environment and requires frequent use of standard office equipment, including computers, phones, and related technology and frequent interaction with customers and internal staff.

Apply Now

Refine Your Search

desktop support jobs in hattiesburg, ms

Entry-Level Managed Services Engineer

Geek Squad Agent (Retail Store)

Library Technology Specialist

Instructional Support Technologist

Epic Training Specialist

Training Specialist - RN/LPN

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support in hattiesburg, ms

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