Top 4 Helpdesk technician Jobs in Hattiesburg, Ms

PC Support Technician
Howard Industries, Inc. —Ellisville, MS
- From $31,500 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Service Technician, HVAC Repair
Sears Home Services —Hattiesburg, MS
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Hattiesburg, MS
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Service Technician, HVAC Repair
Sears Home Services —Hattiesburg, MS
Valid driver’s license for the state in which you work. Easy tools – Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading…
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5d

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Community Choice Financial Family of Brands —Dublin, OH
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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helpdesk technician jobs near hattiesburg, ms

PC Support Technician

Howard Industries, Inc. -
Ellisville, MS

Quick Apply

Job Details

Full-time
From $31,500 a year
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
401(k) matching
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Knowledge management
Computer operation
Microsoft Excel
Content creation for technical audiences
Email customer support
Technical support via phone
Phone communication
In-person customer service
Peripheral setup
Word embeddings
Hardware maintenance
Mid-level
Incident Escalation
User training (technical support)
Analysis skills
Computer hardware
Desktop (troubleshooting support)
Hardware configuration
Remote access software
Technical customer support for office equipment
Customer service knowledge base
Productivity software
Online help documentation
Technical support via email
Hardware diagnostics
Escalation handling
Communication skills
Developing technical user guides
Peripheral hardware support

Full Job Description

Company Overview
Howard Industries, Inc. is a leading manufacturer with a rich history of producing high-quality distribution transformers and supporting advanced technology solutions. With a strong presence in the industry and a dedicated team, the company prides itself on innovation, reliability, and exceptional service.

Job Summary

A PC Support Technician provides essential technical assistance, troubleshooting, and maintenance for computer hardware, software, and peripheral equipment. They diagnose, repair, and install systems while providing in-person or remote support to users, ensuring optimal network and workstation performance. Key responsibilities include ticketing, system updates, and user training. “

Requirements

Two-year technical college degree and/or extensive prior hands-on PC hardware and software (certifications helpful but not required)

Skills and qualifications

Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Experience with the use of Remote tools
Ability to work with minimum to no supervision
Dependable, On-time, Organized
Knowledge of Microsoft office tools such as Word, Excel, Access, etc…
Team oriented
Detail oriented

Responsibilities

Manage the processing of incoming calls via both telephone and e-mail and to ensure courteous, timely, and effective resolution of end user issues.
Answering the phones and logging customer requests in the ticket tracking system.
Responsible for creating and updating tickets according to standard procedures and policies.
Enforce request handling and escalation policies and procedures.
Monitor and test resolutions to ensure problems have been adequately resolved.
Contributing to and updating knowledge base content built on problem resolution and training.
Provide first-line support for help desk issues, this includes in-person, phone support and electronic communication
Repair PCs
Install hardware and peripherals such as memory, monitors, keyboards, printers and disk drives
Assist in the customization and adaptation of existing programs to meet user requirements
Provide updates, status and completion information to manager or users as needed
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance

Pay: From $31,500.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan

Work Location: In person

Quick Apply

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helpdesk technician jobs in hattiesburg, ms

PC Support Technician

Service Technician, HVAC Repair

Now Hiring IT and Telecom Field Technicians

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