Top 52 Front desk agent Jobs in Havre De Grace, Md

Guest Service Representative
HOME2 SUITES - BALTIMORE/ABERDEEN —Aberdeen, MD
- Weekends as needed
- Computer literacy
- English
- Mid-level
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6d
Front Desk Agent
Fairfield by Marriott, Aberdeen —Aberdeen, MD
- $15 - $19 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
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Agent Front Desk- Part Time- Aberdeen
IHG Army Hotels —Aberdeen Proving Ground, MD
- $16.56 an hour
- Part-time
- Computer literacy
- Basic math
- Computer skills
- Health insurance
- Dental insurance
13d
Front Desk Agent
TownePlace Suites Marriot Hotel —Belcamp, MD
- From $16.50 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- Organizational skills
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2d
Front Desk Receptionist (part-time)
Community Association Management Co. —Abingdon, MD
- From $15 an hour
- Extended hours
- Computer literacy
- Writing skills
- Office
- 401(k)
- Paid time off
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13d
Front Desk Receptionist- Bel Air, MD.
Anne Arundel Dermatology —Bel Air, MD
- $17 - $21 an hour
- Full-time
- HIPAA
- English
- High school diploma or GED
- AD&D insurance
- Paid holidays
6d
Hotel Night Auditor
Fairfield by Marriott, Aberdeen —Aberdeen, MD
- $16 - $20 an hour
- Part-time
- Spanish
- English
- Hotel
- On-the-job training
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Cecil Front Desk
YOUNG MENS CHRISTIAN ASSOCIATION OF THE CHESAPEAKE INC —Elkton, MD
- $15 an hour
- Part-time
- Computer literacy
- Computer skills
- Entry level
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Guest Services Representative - P/T - Weekends (16 hours)
Christiana Care Health Systems —Newark, DE
- $16.50 - $23.93 an hour
- Part-time
- Hospital
- High school diploma or GED
- Typing
3d
Front Office Coordinator, Peds, Chestertown, MD
University of Maryland Medical System —Chestertown, MD
- Full-time
- High school diploma or GED
- Clinic
- Typing
Front Desk Agent
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $16 - $18 an hour
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
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Front Desk Receptionist
EHE Services —Forest Hill, MD
- $18.50 - $24.00 an hour
- Full-time
- Background check
- Google Workspace
- Inventory management
- Health insurance
- Dental insurance
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5d
Front Desk Receptionist
ENT & Allergy of Delaware —Newark, DE
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
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1d
Front Desk Admin
SC Associates —Middletown, DE
- $18 - $20 an hour
- Email
- Microsoft Outlook
- Office
- Entry level
- Paid holidays
- Disability insurance
Front Desk Associate
Planet Fitness —Newark, DE
- Full-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Front Desk Agent
Home2 Suites Baltimore-White Marsh —White Marsh, MD
- $16 - $18 an hour
- Spanish
- English
- Hotel
- On-the-job training
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Concierge/Receptionist | Part-Time | Every Other Weekend
Harmony Senior Services —Newark, DE
- Part-time
- Office
- Administrative experience
- High school diploma or GED
- 401(k)
Front Desk Agent-FT
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Accounting
- On-the-job training
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Front Desk Agent - FT- PT
Embassy Suites by Hilton Newark Wilmington South —Newark, DE
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Free parking
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Guest Service Agent
TownePlace Suites —Newark, DE
- $15 - $17 an hour
- Overnight shift
- Customer service
- Computer literacy
- Hotel
- Paid time off
Quick Apply
11d

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front desk agent jobs near havre de grace, md

Guest Service Representative

HOME2 SUITES - BALTIMORE/ABERDEEN
Aberdeen, MD

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Job Details

6 days ago

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

front desk agent jobs in havre de grace, md

Guest Service Representative

Front Desk Agent

Agent Front Desk- Part Time- Aberdeen

Front Desk Agent

Front Desk Receptionist (part-time)

Front Desk Receptionist- Bel Air, MD.

Hotel Night Auditor

Cecil Front Desk

Guest Services Representative - P/T - Weekends (16 hours)

Front Office Coordinator, Peds, Chestertown, MD

Front Desk Agent

Front Desk Receptionist

Front Desk Receptionist

Front Desk Admin

Front Desk Associate

Front Desk Agent

Concierge/Receptionist | Part-Time | Every Other Weekend

Front Desk Agent-FT

Front Desk Agent - FT- PT

Guest Service Agent

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