Sales & Marketing Coordinator
Holoholo Charters – Port Allen, Kauaʻi, Hawaiʻi
We're looking for a dynamic, experienced Sales & Marketing Coordinator to support our Sales & Marketing Department in achieving its goals through coordination of sales initiatives, affiliate relationships, marketing communications, reporting, administrative support, and our private charter operations.
About Us
Holoholo Charters is a locally owned company with 28 years of experience sharing the Nāpali Coast and the waters of Kauaʻi. Based in Port Allen, we are known for our commitment to safety, service, and teamwork, and were named the #1 Best Boat Tour in the U.S. by Newsweek Readers’ Choice 2025.
We are focused on delivering exceptional guest experiences while continuing to invest in our team, vessels, and operations. We value ownership, accountability, teamwork, and continuous improvement, and are proud of the strong culture behind our success.
Overview
We are seeking a reliable, enthusiastic, and detail-oriented Sales & Marketing Coordinator to support the Sales & Marketing Department revenue, partnership, marketing, and guest experience goals through coordination of sales initiatives, affiliate relationships, marketing communications, reporting, administrative support, and private charter operations.
Key Responsibilities
Department Administration & Reporting
- Assist with creating and updating any reports as needed.
- Generate and distribute recurring sales, marketing, affiliate, and booking reports for leadership and departmental teams.
- Assist with compiling and analyzing data to identify trends and opportunities.
- Create and/or maintain current documents, templates, and sales tools.
- Create and maintain visually appealing sales, marketing, and operational materials, including presentations, flyers, PDFs, proposals, fact sheets, and partner resources.
- Ensure all materials remain current, accurate, and aligned with company branding.
- Assist with monitoring tourism, hospitality, and competitor trends and provide recommendations to management.
- Assist with VIP guests, media, or other special requests in booking, preparing, and following up after tour.
- Maintain and support an organized workspace and file system for both paper and electronic documents.
Partnership & Affiliate Relationships
- Maintain contact virtually and in-person where relevant with on-island partners, vendors, activity desks, concierge, travel agents, hotel staff, etc.
- Build and maintain a relationship as a company representative.
- Ensure companies have any necessary information or marketing materials, resolve any complaints, correct any payment/accounting issues, schedule sales presentations, and respond to requests for promotions, commission changes, etc.
- Deliver important memos or information updates to booking partners.
- Seek out new locations, B&B’s, vacation rentals, racks, etc. where we can be represented and/or sold.
- Present at island orientations and briefings when applicable.
- Assist with maintaining affiliate contracts and log, including current contact information and notes.
- Assist with affiliate onboarding, contract renewals, annual reviews, and relationship management.
- Maintain Certificates of Insurance (COIs), business licenses, and required partnership documentation.
- Make recommendations to Sales Manager to create plans or programs to increase sales based on company/location/agent.
- Assist with creating, executing, managing, and evaluating any promotions or programs.
- Visit on-island rack card displays to ensure our brochures are available according to our contract with fulfillment company.
- Fulfill any vendor requests for info, marketing materials, rate sheets, photos, etc.
- Coordinate distribution of marketing collateral, digital assets, and promotional materials to partners and affiliates.
- Scheduling, preparing, attending, and/or ensuring accurate representation of the company for any requests, events, public relations, or trade shows.
- May require occasional travel within Hawaii or mainland.
- Assist with Travel Agent Tracking, responding to requests for vendor contracts or tour requests; send out follow-up packet of sales info.
Marketing & Communications
- Assist with management of the company's Mailchimp account and email marketing initiatives.
- Create, schedule, test, and distribute email campaigns and newsletters.
- Maintain email subscriber lists and audience segmentation.
- Assist with tracking and reporting email campaign performance.
- Support promotional campaigns, seasonal initiatives, and marketing projects as assigned.
Charter & Group Sales Support
- Manage private charter inquiries, proposals, contracts, payments, and guest communications as assigned.
- Coordinate with internal departments to ensure successful execution of charter experiences.
- Conduct post-tour follow-up with charter guests to strengthen relationships and encourage repeat business.
- Create and maintain documents and templates to streamline the charter process.
- Custom templates for: Direct customers, DMC’s, and Affiliates for each tour.
- Provide clerical support to Group Sales Manager.
- Assist with preparation, execution, and delivery of charter documents such as proposals, instruction sheets, waiver codes, etc.
- Create and maintain charter contacts in Outlook or other systems.
- Be available to assist with greeting charters or conducting site visits.
Position Requirements
- Maintain a flexible schedule, around 30-40 hours per week.
- Priority to be in the office Monday-Friday, 8 am - 3 pm.
- Majority of time in office working independently and with the team, and occasional time out of the office for off-site visits, meetings, and events.
- Appropriate attire always worn when representing Holoholo, logo wear encouraged.
- Submit hours and daily duty log bi-weekly for payroll.
- Must have reliable transportation.
- Read, write, speak, and understand English fluently.
- Keep all documents and company information confidential.
- This position operates in a professional office environment and routinely uses standard office equipment, including computers, phones, and copiers.
Core Competencies:
- Experience with email marketing platforms such as Mailchimp preferred.
- Experience using Adobe Creative Suite, Canva, or similar design software to create professional marketing materials.
- Highly detail-oriented with a strong focus on accuracy and quality.
- Comfortable learning and using multiple software platforms and reservation systems.
- Strong interpersonal skills with the ability to build relationships with guests, affiliates, and industry partners.
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Experience with major social media platforms and a willingness to continuously learn.
- Creative thinker with the ability to develop innovative ideas and solutions.
- Strong written communication skills with excellent grammar, spelling, and attention to tone.
- Self-motivated with the ability to follow directions, prioritize tasks, and manage time effectively.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- Positive, guest-focused attitude with the ability to work collaboratively across departments.
- Demonstrates integrity and the highest ethical standards.
- Maintains a professional demeanor and communication style in person, over the phone, and in writing.
Physical Demands
- This role requires the ability to sit, stand, and walk for extended periods; use hands and fingers to operate office equipment; and occasionally reach, bend, stoop, or climb stairs.
- The ability to communicate effectively, including talking and hearing, is required.
- Occasionally, the employee may be required to lift or move items weighing up to 25 pounds.
Benefits
- Medical insurance, including drug and vision coverage
- Dental insurance, optional
- Employee Assistance Program
- Paid volunteer program
- 401(k) plan with company match up to 4 percent
- Continuing education reimbursement
- Paid time off program
- Employee discount program
- Employee referral program
- Opportunities for professional development and advancement
- Collaborative and supportive work environment
Details
Job Type: Full-time
Pay: $27 to $31 per hour, based on experience | Mileage reimbursement for work-related travel (in accordance with IRS guidelines)
Schedule: Priority to be in the office Monday-Friday, 8 am - 3 pm. Maintain a flexible schedule, around 30-40 hours per week.
Work Location: In person, Eleʻele, HI 96705. No relocation assistance for this position.
To Apply: Please submit your resume and cover letter outlining your relevant experience and interest in the position. We will contact candidates directly to schedule interviews, as appropriate.
Pay: $27.00 - $31.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
