Top 907 Guest experience leader Jobs in Hawaii

Guest Experience Manager
Marriott International, Inc —Wailea, HI
- $80,000 - $104,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Prince Waikiki: Guest Experience Manager (Salary)
Prince Waikiki —Honolulu, HI
- $65,000 - $77,000 a year
- Weekends as needed
- Microsoft Excel
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
Quick Apply
14d
Guest Service Agent - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
Hilton —Lihue, HI
- $29 - $32 an hour
- Full-time
- 1 year
- Entry level
- Resort
- Free parking
- Paid parental leave
Guest Services Manager
1 Hotel Kauai, L.L.C. —Princeville, HI
- $85,000 - $100,000 a year
- Full-time
- English
- Mid-level
- Hotel
Guest Services Manager
Marriott International, Inc —Honolulu, HI
- $69,450 - $85,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Guest Experience Expert-Guide Post
Marriott International, Inc —Kahuku, HI
- $35.95 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
Resort Manager AAA ANC
Marriott's Ko Olina Beach Club —Kapolei, HI
- $175,000 - $200,000 a year
- Full-time
- 6 years
- Sales
- Word processing
- Relocation assistance
4d
Guest Service Manager
Marriott International, Inc —Lahaina, HI
- $60,400 - $104,700 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Front Office Supervisor - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
Hilton —Lihue, HI
- $32.00 - $34.75 an hour
- Full-time
- Mid-level
- 1 year
- Resort
- Free parking
Talent Acquisition Specialist (Hybrid) - Oahu
Hilton Grand Vacations —Honolulu, HI
- $65,500 - $70,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Health insurance
- Dental insurance
Senior Leadership Development Specialist
East-West Center —Honolulu, HI
- From $101,518.65 a year
- Weekends as needed
- Microsoft Excel
- Ability to walk for extended periods
- 11+ years
- Health insurance
- Paid time off
Quick Apply
Guest Services Manager
Four Seasons —Kailua-Kona, HI
- $75,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- Physical & Rehabilitation Medicine
- English
- 401(k) matching
- Paid sick time
Income Auditor - Hilton Hawaiian Village Waikiki Beach Resort
Hilton —Honolulu, HI
- $28.67 - $35.84 an hour
- Full-time
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
Hotel Manager - Grand Wailea, A Waldorf Astoria Resort
Hilton —Wailea, HI
- $230,000 a year
- Full-time
- Sales
- Senior level
- Resort
- Paid parental leave
- Employee stock purchase plan
Coordinator Resort - Ka Haku, a Hilton Club
Hilton Grand Vacations —Honolulu, HI
- $31.25 - $31.75 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Pizza Hut Assistant General Manager - Lihue
Pizza Hut Hawaii —Lihue, HI
- From $19 an hour
- Full-time
- Background check
- Sales
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Shift Manager (Jamba Kamehameha SC)
Auntie Anne's/Cinnabon/Jamba Juice/Carvel —Honolulu, HI
- $17 - $18 an hour
- Weekends as needed
- 18 years or older
- Fast casual restaurant
- Basic math
- Health insurance
- Life insurance
Luau Line Captain
Royal Lahaina Resort —Lahaina, HI
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- Computer literacy
Shift Manager (Jamba Kapahulu)
Jamba Juice —Honolulu, HI
- $17 - $18 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Fast casual restaurant
- Health insurance
- Life insurance
Pool & Beach Recreation Manager
Aqualani **MUST CURRENTLY BE LIVING ON MAUI —Lahaina, HI
- $5,500 - $6,000 a month
- Weekends as needed
- Sales
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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guest experience leader jobs near hawaii

Guest Experience Manager

Marriott International, Inc -
Wailea, HI

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Job Details

Full-time
$80,000 - $104,000 a year

Benefits

On-the-job training

Qualifications

Negotiation

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26078799
Job CategoryRooms & Guest Services Operations
Location3700 Wailea Alanui Dr, Wailea, Hawaii, United States, 96753
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $80,000-$104,000 annually
Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

guest experience leader jobs in hawaii

Guest Experience Manager

Prince Waikiki: Guest Experience Manager (Salary)

Guest Service Agent - Hale Hōkūala Kauaʻi, Curio Collection by Hilton

Guest Services Manager

Guest Services Manager

Guest Experience Expert-Guide Post

Resort Manager AAA ANC

Guest Service Manager

Front Office Supervisor - Hale Hōkūala Kauaʻi, Curio Collection by Hilton

Talent Acquisition Specialist (Hybrid) - Oahu

Senior Leadership Development Specialist

Guest Services Manager

Income Auditor - Hilton Hawaiian Village Waikiki Beach Resort

Hotel Manager - Grand Wailea, A Waldorf Astoria Resort

Coordinator Resort - Ka Haku, a Hilton Club

Pizza Hut Assistant General Manager - Lihue

Shift Manager (Jamba Kamehameha SC)

Luau Line Captain

Shift Manager (Jamba Kapahulu)

Pool & Beach Recreation Manager

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