Top 55 Technical support representative Jobs in Hawaii

IT Support Specialist
Arcadia Family of Companies —Honolulu, HI
- $54,318 - $69,837 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Hawaii
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
Quick Apply
IT Support Specialist
The Arcadia Family of Companies —Honolulu, HI
- $54,318 - $69,837 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Help Desk Technician
Hawaii Tech Support —Honolulu, HI
- Email
- English
- Research
- Office
- Health insurance
- Dental insurance
Client Associate
Xerox —Honolulu, HI
- Full-time
- Inventory management
- Analysis skills
- Computer networking
- Paid holidays
- Health insurance
Concierge Sales Agent - Princeville, Kauai
Travel + Leisure Co. —Princeville, HI
- $70,000 - $100,000 a year
- Email
- Background check
- Writing skills
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Real Estate Sales Representative
Travel + Leisure Co. —Honolulu, HI
- $90,000 - $200,000 a year
- Email
- High school diploma or GED
- Real Estate License
- In-person
- Paid training
- Wellness program
Quick Apply
Solar & Storage Sales Representative (Base + Uncapped Commission)
ProVision Solar —Hilo, HI
- $50,000 - $180,000 a year
- Weekends as needed
- System design
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
3d
Real Estate Vacation Sales Representative- Princeville, Kauai
Travel + Leisure Co. —Princeville, HI
- $90,000 - $200,000 a year
- Email
- High school diploma or GED
- Real Estate License
- Computer skills
- Paid training
- Wellness program
Quick Apply
10d
Outside Sales Representative (Commercial Services)
Raynor Overhead Doors and Gates, Inc. —Pearl City, HI
- $20 - $25 an hour
- Part-time
- Clean driving record
- Residential
- Business development
- Paid holidays
- Health insurance
Quick Apply
Customer Care Representative
Associa —Honolulu, HI
- Microsoft Excel
- Microsoft Outlook
- Office
On-Site Service Representative Part Time 20 Kauai, HI
W.W. Grainger —Kalaheo, HI
- $23.27 - $29.09 an hour
- Part-time
- 3 years
- High school diploma or GED
- Driver's License
- Paid parental leave
- Dental insurance
Inside Sales Rep
Hawthorne Machinery Co. —Waipahu, HI
- $62,500 a year
- Writing skills
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Customer Experience Representative I, II, or III
Central Pacific Bank —Honolulu, HI
- $20 - $22 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- On-the-job training
Quick Apply
Customer Service Representative
Sysco —Honolulu, HI
- From $20 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Writing skills
Quick Apply
Industrial Services Representative
Pacific Shipyards International, LLC —Honolulu, HI
- $60,000 - $100,000 a year
- Full-time
- Marketing
- 5 years
- Computer literacy
Quick Apply
Regional Parts Sales Manager
Hobart Service —Honolulu, HI
- $85,000 - $110,000 a year
- Extended hours
- Microsoft Access
- 5 years
- Office
- Disability insurance
- Health insurance
Rental Sales Representative
Hawthorne Machinery Co. —Hilo, HI
- $36,000 a year
- Clean driving record
- Marketing
- Writing skills
- Health savings account
- Health insurance
Quick Apply
SMB Field Sales Rep
Hawaiian Telcom Inc —Honolulu, HI
- From $45,000 a year
- Weekends as needed
- High school diploma or GED
- Driver's License
- Communication skills
Quick Apply
Sales Manager - Technical Government Sales
EST Companies LLC —Waipahu, HI
- $145,000 - $160,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
13d

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IT Support Specialist

Arcadia Family of Companies -
Honolulu, HI

Quick Apply

Job Details

Full-time
$54,318 - $69,837 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
403(b)

Qualifications

In-person customer service
Working with seniors
Desktop (troubleshooting support)
Older adults
Customer engagement
Resident rapport building
Cross-functional collaboration

Full Job Description

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve.

Why Join Us

Employees are the heart of all we do. We foster an environment of compassion, understanding, integrity and open communication. Our culture emphasizes collaboration and teamwork in a supportive environment that puts our residents, clients and members first. Each day we enjoy making a positive difference in their lives. Come join us to be part of our remarkable team where every member is valued!

Enjoy the Benefits

Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.
Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
Free Employee Meals: More time to relax and let our chefs take care of your meals.
Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!
Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.
Professional Development:
- Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)
- Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more!

What You’ll Do

The IT Support Specialist provides technical support to employees and residents, blending strong IT expertise with empathy and exceptional customer service. This role helps maintain reliable and accessible technology that supports daily operations and resident engagement.

Work Schedule

Full-Time (Monday - Friday, 8:00am - 4:00pm)

Compensation

Annual Salary Range: $54,318.00 to $69,837.00

Responsibilities

Serve as a primary point of contact for IT support requests from staff and residents.
Diagnose and resolve hardware, software, mobile devices, peripheral, connectivity, printing, and basic application issues.
Provide in-person, phone, email, and remote support in a timely and courteous manner.
Log, track, prioritize, and document support requests through the help desk ticketing system including asset management and inventory tracking.
Escalate unresolved or complex issues to appropriate IT team members or third-party vendors.
Follow up with users to ensure issues are resolved fully and satisfactorily.
Provide patient, respectful, and easy-to-understand technical assistance to staff and residents.
Assist residents with basic technology needs such as Wi-Fi connectivity, smart TVs, tablets, mobile devices, email, video calling, and other technology services when appropriate under organizational guidelines.
Offer one-on-one support or small group guidance to improve residents’ comfort and confidence with technology.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Follow organizational policies for cybersecurity, data privacy, acceptable use, and system access.
Recognize and report security concerns, phishing attempts, suspicious activity, and policy violations.
Maintain confidentiality of sensitive organizational, employee, resident, and business information.
Support compliance efforts related to healthcare, privacy, and organizational regulatory requirements as applicable.
Coverage across multiple campuses/communities if applicable, including travel between sites.

Technical Skills

Working knowledge of Windows operating systems, MacOS, iOS, Android OS, and Microsoft 365 applications.
Experience supporting mobile devices, printers, peripherals, and common desktop applications.
Working knowledge of networking concepts such as Wi-Fi, VPN, TCP/IP, and device connectivity.
Familiarity with remote support tools, IT help desk ticketing systems, and knowledge base documentation
Understanding of IT security best practices, endpoint support, and access control.
Ability to learn organization-specific clinical, business, and resident support applications.

Required Competencies

Strong customer service orientation with a calm, helpful, and professional demeanor.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users, including seniors.
Patience, empathy, and interpersonal sensitivity when supporting older adults and diverse user groups.
Strong troubleshooting, problem-solving, and critical thinking skills.
Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
Dependable, organized, and detail-oriented.
Strong teamwork skills and willingness to collaborate across departments and communities.
Commitment to the mission, vision, core values, and service standards of the Arcadia Family of Companies

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Required: 2+ years of hands-on IT support / help desk / desktop support experience
Preferred: Associate degree or higher in IT, CS, or related field; experience in healthcare, senior living, or long-term care environments.
Preferred Certifications: CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent.

Computer Skills

Proficiency in MS Office Suite, includes, MS Word, Excel, PowerPoint, Access and Outlook. Have a working knowledge and experience using general ledger accounting software. Familiarity with Microsoft Great Plains Dynamic is helpful.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl in confined mechanical equipment environment.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing their essential functions, employees are occasionally exposed to the following conditions:

Air-conditioned office environment
Indoors without air conditioning
Outdoors—all types of weather
Hazardous materials

Arcadia Family of Companies is comprised of the following non-profit organizations:

Arcadia
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia

Arcadia Family of Companies is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.

Quick Apply

Refine Your Search

technical support representative jobs in hawaii

IT Support Specialist

Part Time Customer Care Representative (West Coast Preferred)

IT Support Specialist

Help Desk Technician

Client Associate

Concierge Sales Agent - Princeville, Kauai

Real Estate Sales Representative

Solar & Storage Sales Representative (Base + Uncapped Commission)

Real Estate Vacation Sales Representative- Princeville, Kauai

Outside Sales Representative (Commercial Services)

Customer Care Representative

On-Site Service Representative Part Time 20 Kauai, HI

Inside Sales Rep

Customer Experience Representative I, II, or III

Customer Service Representative

Industrial Services Representative

Regional Parts Sales Manager

Rental Sales Representative

SMB Field Sales Rep

Sales Manager - Technical Government Sales

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