Top 24 Bilingual customer service manager Jobs in Hawthorne, Ca

Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Bilingual Calling Center Supervisor
Family Insurance Sales —Los Angeles, CA
- $20 - $25 an hour
- Full-time
- Spanish
- Sales
- English
Quick Apply
Sales & Customer Service Manager
Mac Incorporated —Santa Fe Springs, CA
- $165,000 - $185,000 a year
- Monday to Friday
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Supervisor, Operations
24 Hour Home Care - Corporate Division —Los Angeles, CA
- $73,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
Customer Service Lead - Bilingual English and Spanish
WEST COAST TRANS ALLIANCE —Long Beach, CA
- $26 - $29 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Program Manager- Commerce, CA
Cross Country Healthcare —Downey, CA
- $72,000 - $75,000 a year
- Weekends as needed
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Disability insurance
Quick Apply
4d
Client Services Manager
East West Bank —Pasadena, CA
- $71,000 - $85,000 a year
- Full-time
- 5 years
- Computer literacy
- Business development
- Opportunities for advancement
Animal Resource Center Manager
PASADENA HUMANE —Pasadena, CA
- $80,816 - $100,000 a year
- Weekends as needed
- Spanish
- Writing skills
- Public speaking
Quick Apply
Bilingual Call Center Supervisor (English & Spanish)
Family Insurance Sales, LLC —Los Angeles, CA
- $19 - $30 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Audience Services Supervisor (Sales and Customer Experience)
Los Angeles Philharmonic Association —Los Angeles, CA
- $31.28 an hour
- Weekends as needed
- Bilingual
- Analysis skills
- Fair chance
Quick Apply
Audience Services Supervisor (Sales and Customer Experience)
LA Philharmonic —Los Angeles, CA
- $31.28 an hour
- Weekends as needed
- Bilingual
- Analysis skills
- Organizational skills
Account Lead - State Farm Agent Team Member
CHARLINE ESPINOZA INSURANCE & FINAN —Hermosa Beach, CA
- $45,000 - $65,000 a year
- Full-time
- Spanish
- Mid-level
- Office
Quick Apply
Customer Services/Guest Services Lead $25.00/hour plus tips
Commerce Casino —Commerce, CA
- $25 an hour
- Overtime
- Spanish
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
4d
Store Manager (Sales, Customer Service)
Freeway Insurance Services America, LLC —Van Nuys, CA
- $55,000 - $120,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
4d
Customer Service and Sales Manager
Cathay Bank —San Marino, CA
- $26.44 - $31.25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Customer Service Lead
Dunn-Edwards —Buena Park, CA
- $20 - $27 an hour
- Full-time
- Merchandising
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service & Sales Manager (NE)
Cathay Bank —Arcadia, CA
- $26.44 - $31.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Department Lead - Loss Recovery Collection
Westlake Portfolio Services, LLC —Los Angeles, CA
- $20.50 an hour
- Spanish
- Mid-level
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Assistant Customer Service and Sales Manager
Cathay Bank —Arcadia, CA
- $23 - $29 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply

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Support Lead

Circadia Health -
El Segundo, CA

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Stock options
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
Supervising experience
Customer support ticket management
Help desk systems
Customer support
HubSpot

Full Job Description

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

The Role

The Support Lead is a critical operational role responsible for the day-to-day performance and quality of the customer support function. Based in the Los Angeles office, this individual oversees team KPI management, case distribution, quality assurance, and support desk operations. The Support Lead also partners closely with the Field Operations team to coordinate part replacement fulfillment and assist with client outreach related to consents and devices.

Core Competencies

Client-Centric Mindset
Team Leadership & Coaching
Process Ownership & Accountability
Attention to Detail
Cross-Functional Collaboration
Adaptability & Problem-Solving

What You'll Do

Team performance & KPIs: Monitor, track, and report on team KPIs; identify performance trends and work proactively with team members to address gaps and celebrate wins; conduct regular performance check-ins and provide coaching to support staff.
Case load management: Assign and distribute incoming support cases equitably across the team based on priority, complexity, and team member capacity; monitor queue health throughout the day to prevent backlog and ensure SLA adherence.
Quality assurance: Conduct regular quality audits of case handling, written communications, and call interactions; develop and maintain QA scorecards and audit frameworks aligned with company standards; share audit findings with individual agents and leadership, and facilitate improvement plans as needed.
Support desk operations: Serve as the primary administrator and day-to-day owner of the HubSpot support desk; maintain ticket workflows, pipelines, and reporting dashboards within HubSpot; ensure data integrity across all support records and enforce consistent documentation practices.
Customer communication & phone support: Answer inbound customer phone calls and provide direct support or route to the appropriate team member; assist with outbound customer outreach as needed, including follow-ups on open cases and status updates; maintain a professional and empathetic communication standard in all customer interactions.
Customer outreach – Consents & Devices: Support the team in conducting client outreach related to consent collection and device-related inquiries; coordinate with internal stakeholders to ensure timely and accurate client communication around consent and device workflows.
Parts fulfillment & field ops coordination: Collaborate with the Field Operations team in the Los Angeles office to fulfill part replacement orders; process, track, and confirm part replacement requests from initiation through delivery; maintain accurate inventory and fulfillment records, flagging shortages or delays to the appropriate teams.

How Success is Measured (KPIs)

Team performance: Monitor, track, and report on team KPIs; proactively address performance gaps and recognize wins.
Queue health: Prevent backlog and maintain SLA adherence through active case load management throughout the day.
Quality: Conduct regular QA audits of case handling, communications, and calls; share findings and facilitate improvement plans.
HubSpot hygiene: Ensure data integrity across all support records; maintain workflows, pipelines, and dashboards with consistent documentation.

Must-Have Qualifications

2+ years of experience in a customer support or client services environment.
1+ year in a lead, supervisory, or senior support role.
Proficiency with HubSpot CRM/Support Desk or comparable helpdesk platforms.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Demonstrated ability to conduct quality reviews and provide constructive feedback.
Comfortable working on-site in a collaborative, team-based office environment.
Exposure to KPI reporting tools, dashboards, or data visualization.

Nice-to-Haves

Bilingual (English/Spanish) — a plus given the Los Angeles market.

As a full-time Support Lead, you will be employed by Circadia Health, Inc. The anticipated annual base salary range for this full-time position is $60,000 - $80,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience, and location.

Annual salary is only one part of an employee's total compensation package at Circadia Health. We also offer:

Meaningful employee stock options
100% company-paid medical, dental, and vision coverage
401(k)
Competitive time off with pay policies including vacation, sick days, and company holidays
Impact: your work will influence care decisions for tens of thousands of seniors every day.
Culture: hard-working, mission-driven, and collaborative — with weekly and monthly social events like yoga, beach bonfires, and Wednesday/Friday team lunches.

Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

bilingual customer service manager jobs in hawthorne, ca

Support Lead

Customer Service Representative Lead (Bilingual Mandarin)

Bilingual Calling Center Supervisor

Sales & Customer Service Manager

Supervisor, Operations

Customer Service Lead - Bilingual English and Spanish

Program Manager- Commerce, CA

Client Services Manager

Animal Resource Center Manager

Bilingual Call Center Supervisor (English & Spanish)

Audience Services Supervisor (Sales and Customer Experience)

Audience Services Supervisor (Sales and Customer Experience)

Account Lead - State Farm Agent Team Member

Customer Services/Guest Services Lead $25.00/hour plus tips

Store Manager (Sales, Customer Service)

Customer Service and Sales Manager

Customer Service Lead

Customer Service & Sales Manager (NE)

Department Lead - Loss Recovery Collection

Assistant Customer Service and Sales Manager

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