Top 1023 Customer success specialist Jobs in Hawthorne, Ca

3YRS EXP Customer Experience Specialist
JLorraine Designs —Los Angeles, CA
- $19 - $22 an hour
- Full-time
- Bilingual
- Mid-level
- Office
- Employee discount
Quick Apply
1d
Customer Support Specialist
CXC Simulations —Torrance, CA
- From $22 an hour
- Full-time
- Google Workspace
- Customer service
- Research
- Health insurance
- Dental insurance
Quick Apply
Help Desk Support Specialist (Remote - LA Based)
Green Dot Public Schools (CA) —Los Angeles, CA
- $29.81 - $37.86 an hour
- Weekends as needed
- Remote
- Background check
- Current TB test
- Analysis skills
- AD&D insurance
- Paid holidays
Customer Experience Category Specialist
Quince —Los Angeles, CA
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
Distribution Sales Specialist
MANSON WESTERN LLC —Torrance, CA
- $31 - $33 an hour
- Overtime
- Remote
- Bilingual
- Microsoft Outlook
- Mid-level
Quick Apply
SMB, Customer Success Manager
DoorDash USA —Los Angeles, CA
- $63,680 - $93,600 a year
- Mid-level
- Military encouraged
- Fair chance
- Paid parental leave
- Health insurance
Quick Apply
E-Commerce Customer Support Specialist (HYBRID)
InBody —Cerritos, CA
- $21 - $27 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Wellness program
- Paid holidays
Partner Success Specialist
Altro Health —Los Angeles, CA
- $50 an hour
- Contract
- Remote
- Mid-level
Quick Apply
13d
Implementation Specialist I / Client Onboarding
ADP —La Palma, CA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Wellness program
- Disability insurance
Merchandiser Part Time Lead-The Point-El Segundo, CA
Evereve Incorporated —El Segundo, CA
- $22.05 an hour
- Part-time
- Merchandising
- Mid-level
- Leadership
- 401(k) matching
Customer Success Manager
Trivium —Los Angeles, CA
- $42,000 - $90,000 a year
- Full-time
- Remote
- Sales
- English
- Mid-level
- Flexible schedule
Quick Apply
3PL Client Operations Specialist
Product Society —North Hollywood, CA
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Warehouse
Quick Apply
Ocean Import Specialist
FNS, INC —Torrance, CA
- $55,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- English
- Disability insurance
- Dental insurance
Quick Apply
1d
Logistics Specialist
FNS, INC —Carson, CA
- $50,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Dental insurance
Quick Apply
Customs Specialist
C.H. Robinson —Long Beach, CA
- $21.76 - $45.96 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
4d
Customer Success Manager
Modus Closing —Los Angeles, CA
- $28 - $31 an hour
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Success Specialist
TGR Solutions —Los Angeles, CA
- $28.85 - $31.25 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Client Success Specialist, Digital Strategy & Success
OUTFRONT media —Los Angeles, CA
- $71,000 - $75,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health savings account
Customer Care Specialist II
Saia Motor Freight Line LLC —Gardena, CA
- $22.85 - $27.65 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
14d
Sourcing Specialist (Product Development) - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $87,600 - $131,500 a year
- Remote
- Customer service
- Ability to walk for extended periods
- Laboratory experience
- Paid holidays
- Disability insurance

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3YRS EXP Customer Experience Specialist

JLorraine Designs -
Los Angeles, CA

Quick Apply

Job Details

Full-time
$19 - $22 an hour
1 day ago

Benefits

Employee discount

Qualifications

Bilingual
Shopify
E-commerce
Attention to detail
Problem-solving
Customer support

Full Job Description

Customer Experience & Operations Specialist

Location: On-Site
Position: Full-Time
Industry: Women’s Fashion / E-Commerce

1099 Contractor Role

Must Be Bilingual

About the Role

We are a fast-growing luxury women’s fashion and e-commerce brand looking for a highly organized, personable, and solution-driven Customer Experience & Operations Specialist to join our team on-site.

This role is extremely important to our brand. We are looking for someone who understands that great customer service is more than simply answering an email it is about making customers feel heard, valued, informed, and taken care of.

You will serve as one of the main connections between our customers and our internal team. Your goal will be to improve the overall customer experience, resolve concerns quickly, help reduce negative reviews, and identify recurring issues so we can continuously improve.

Key Responsibilities

Customer Service & Communication

Respond to customer emails professionally, warmly, and efficiently.
Answer incoming customer phone calls and assist with order questions, shipping concerns, returns, sizing, and general inquiries.
Assist customers visiting our showroom/store.
Respond to customer DMs across Instagram and Facebook.
Provide customers with accurate updates regarding their orders.
Follow up on unresolved customer concerns instead of allowing issues to fall through the cracks.
Escalate urgent or complicated situations to management when necessary.

Reviews & Customer Satisfaction

Monitor customer reviews across relevant platforms.
Respond professionally to negative reviews and customer complaints.
Reach out to dissatisfied customers when appropriate to help resolve their concerns.
Identify recurring reasons customers are unhappy and report trends to management.
Help turn negative customer experiences into positive resolutions.
Maintain a strong connection between what customers are saying and what the operations team needs to improve.

Returns & Order Issues

Assist with processing and monitoring customer returns.
Keep customers updated throughout the return process.
Investigate order discrepancies, missing packages, incorrect items, and other customer concerns.
Input and update FedEx tracking numbers when necessary.
Follow up on shipping issues until there is a clear resolution.

Mistake Tracking & Quality Improvement

Maintain and update the company’s Mistake Tracker.
Document fulfillment, shipping, packing, production, and customer-service errors.
Help identify which internal mistakes are creating customer complaints or negative reviews.
Provide management with recurring trends so corrective action can be taken.
Help hold the customer experience to a consistently high standard.

In-Store Operations Support

Monitor customer-service and general store supplies and communicate when items need to be reordered.
Keep customer-facing areas organized and professional.
Work closely with fulfillment, shipping, inventory, and management to resolve customer issues.
Communicate urgent order concerns to the appropriate team member.
Help ensure information given to customers matches what is actually happening with their orders.

What We’re Looking For

We want someone who is:

Extremely customer-focused
Friendly, patient, and naturally good with people
A strong written and verbal communicator
Professional on the phone
Organized and detail-oriented
Comfortable handling upset or frustrated customers
Able to de-escalate situations without becoming defensive
Proactive — you don’t wait until a problem becomes bigger
Able to multitask in a fast-paced environment
Comfortable working with technology and learning new systems
Reliable and consistent
Solutions-oriented with a strong sense of urgency
Able to take ownership of an issue from beginning to resolution

Preferred Experience

3+ years of customer service or customer experience experience preferred
E-commerce, fashion, retail, or beauty experience is a major plus
Experience with Shopify preferred
Experience handling email, phone, social media, and in-person customer service
Familiarity with FedEx/shipping systems is a plus
Experience handling returns, shipping issues, disputes, or order tracking is preferred

What Success Looks Like in This Role

Success isn’t measured by simply clearing an inbox.

We want this person to help us:

*Improve customer satisfaction. Increase response speed. Resolve problems faster. Improve communication with customers. Identify recurring operational mistakes. Create a stronger connection between our customers and our brand.*

We are looking for someone who genuinely cares about the customer and wants to help build an exceptional customer experience as our company continues to grow.

Ideal Candidate

You’re the type of person who sees an unhappy customer and thinks, “How can I fix this?”

You don’t just send a generic response and move on. You investigate, communicate with the internal team, find the solution, follow up with the customer, document what happened, and help prevent the same issue from happening again.

If you love helping people, solving problems, creating positive experiences, and working in a growing fashion environment, we’d love to hear from you.

Pay: $19.00 - $22.00 per hour

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

customer success specialist jobs in hawthorne, ca

3YRS EXP Customer Experience Specialist

Customer Support Specialist

Help Desk Support Specialist (Remote - LA Based)

Customer Experience Category Specialist

Distribution Sales Specialist

SMB, Customer Success Manager

E-Commerce Customer Support Specialist (HYBRID)

Partner Success Specialist

Implementation Specialist I / Client Onboarding

Merchandiser Part Time Lead-The Point-El Segundo, CA

Customer Success Manager

3PL Client Operations Specialist

Ocean Import Specialist

Logistics Specialist

Customs Specialist

Customer Success Manager

Customer Success Specialist

Client Success Specialist, Digital Strategy & Success

Customer Care Specialist II

Sourcing Specialist (Product Development) - Remote

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