Top 299 Technical support representative Jobs in Hayward, Ca

Advanced Technical Support Representative - Email Archiving Specialization
Tangent Inc —Burlingame, CA
- $60,000 a year
- Full-time
- Software troubleshooting
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply
Technical Services Associate
Triumvirate Environmental —San Leandro, CA
- $24 - $26 an hour
- Call employer
- Microsoft Outlook
- Customer service
- Office
- Dental insurance
- 401(k)
13d
Associate Systems Support Engineer
Status Pros —San Ramon, CA
- $33 - $43 an hour
- Overtime
- Hybrid work
- Clean driving record
- Mid-level
- Office
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Technical Customer Support Representative
Vagaro —Pleasanton, CA
- $24 - $30 an hour
- 8 hour shift
- Mid-level
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Etheric Networks —San Mateo, CA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Bilingual Program Associate, Participant Enrollment and Customer Service
SAN FRANCISCO-MARIN FOOD BANK —San Francisco, CA
- $29.20 - $30.11 an hour
- Evenings as needed
- Hybrid work
- Computer literacy
- English
- Fair chance
- Disability insurance
- Health insurance
Customer Support Representative (Tier 3)
Pivotal —Palo Alto, CA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist, Motorsports - (Full-time, Remote, USA)
Apex Wheels —Pleasanton, CA
- $40,000 - $53,000 a year
- Full-time
- Remote
- English
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d
Call Center Remote Customer Service Representative
VIMO INC —Mountain View, CA
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Print Support Specialist
Ricoh —Mountain View, CA
- Full-time
- Mid-level
- Office
- High school diploma or GED
7d
Sales Director - US Market
VIA Technologies, Inc. —Fremont, CA
- Full-time
- Background check
- English
- Master's degree
- Health savings account
- Health insurance
Quick Apply
Refrigeration Sales Representative
Cold Temp Solutions —Martinez, CA
- From $80,000 a year
- Full-time
- Background check
- Clean driving record
- Sales
- Profit sharing
- Health insurance
Quick Apply
Business Development Representative (B2B Sales)
Grepow, Inc. —Livermore, CA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Health insurance
- Dental insurance
Quick Apply
Sales Engineer
Allied Telesis —San Jose, CA
- $140,000 - $180,000 a year
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Key Accounts Regional Sales Manager (for Connectors BU) - On Site
Yamaichi Electronics Usa Inc —San Jose, CA
- $105,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Account Manager / Sales Representative – Bay Area, Northern CA
Formulatrix, Inc. —San Francisco Bay Area, CA
- From $95,000 a year
- Full-time
- Up to 50% travel
- Computer literacy
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Junior Area Sales Manager - Med & Lab (Bay Area)
Burkert USA Corp —San Francisco, CA
- $90,000 - $130,000 a year
- Online Application
- Engineering
- Mid-level
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Inside Sales Representative - Waterworks
ICONIX Waterworks —Santa Clara, CA
- $26 - $29 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Inside Sales
Harrington Industrial Plastics —San Francisco, CA
- Full-time
- Adults
- Mid-level
- Office
- Paid jury duty
- Health savings account
Quick Apply

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Advanced Technical Support Representative - Email Archiving Specialization

Tangent Inc
Burlingame, CA

Quick Apply

Job Details

Full-time
$60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Life insurance

Qualifications

Non-technical user support
Computer operation
Email customer support
Technical support via phone
Software troubleshooting
Equipment troubleshooting
English
Windows
Software installation
Technical support
High school diploma or GED
Troubleshooting audio issues
Non-CDL Class C
Computer hardware
Desktop (troubleshooting support)
Virtualization
Organizational skills
Microsoft Teams
Relationship management
CompTIA A+
Help desk
Client interaction via phone calls

Full Job Description

Tangent Inc.

191 Airport Boulevard

Burlingame, CA 94010

Technical Support Representative

Specialized Support for Email Archiving software

Position description:

Technical Support Representatives provide phone, email and live chat support to both prospective and existing Tangent clientele, as well as internal employees.

This particular position is focused around supporting clients of our email archiving appliance (a physical or virtual server with specialized data retention software installed upon it), which includes training for the specifics of its operation, troubleshooting in the event of failure, as well as some sales engineering support to our sales team to answer the questions of potential clients.

Major areas of responsibility:

Answering incoming calls from customers and providing the answers to their questions directly, or escalating the question to the appropriate staff member to get it resolved.
Responding to email or website chat based queries about Tangent products or services.
Scheduling appointments with customers for over the phone and web based (GoToMeeting and Microsoft Teams primarily) installations of the system and training them with using it.
Documenting customer support requests into the Tangent Customer Relationship Management database.
Preparing Return Merchandise Authorizations (RMA) for non-functional equipment through the Tangent RMA database.
Dispatch of Shipping Carrier (UPS/Fedex) return labels to customers for equipment repairs.
Collaborating with sales representatives to answer technical questions and provide product demonstrations to new clients.
Assisting internal non-technical personnel with computer and software support as needed.
Other duties as assigned.

Job requirements:

Broad knowledge and experience of Windows based computers in both hardware and software. This includes basic installation of Windows (7 and 10) and device drivers, as well as how to troubleshoot common issues (lack of audio output, wireless adapter won’t connect to a network, system shuts off randomly).
Courteous, patient and professional demeanor, both for digital communications (email, Teams chat) and personally, for face to face and phone interactions. Must be fluent in English; other languages are not required.
Ability to lift up to 50 pounds for short periods of time.
Linux knowledge and experience is highly desirable, but not required.
California Class C Driver’s License and ability to travel is required. While travel is not a significant part of this position, it is required for occasional trade shows or customer engagements.
An excellent memory and organizational skills to keep track of several different projects or issues simultaneously.

Education and experience:

High school diploma or GED equivalent.
CompTIA’s A+ Technical Certification OR equivalent experience is required. Other certifications are helpful, but not required.
Previous experience in technical support or help desk positions of at least 1 year, preferably 2+.
This a very customer-centric position and that rare fusion of technical ability as well as the ability to explain what is occurring to non-technical people is absolute gold. Feeling comfortable with phone and email communications is a must.

Work environment:

Tangent Inc operates from a beachfront office in Burlingame, near the border to San Mateo and right off Highway 101 (close to the San Mateo Bridge and CalTrain). Primarily a business office, facilities include a shipping warehouse, engineering lab and server fabrication factory. Tangent also operates several remote offices located around the Bay Area and nationally, but this particular position is offered solely at the Burlingame Headquarters.

Business casual or above dress code is required.

Expected gains to prospective employee:

Practical, hands on experience with server hardware, virtualization, complex search engine terminology and more.

Honing and refinement of phone and email support skills with seasoned professionals offering training and assistance.

Introduction to new hardware and software technologies, as well as in depth training.

Learning and growth potential in technical fields of networking, security, software (mobile, cloud and on-premise) and hardware.

Compensation and benefits package:

Direct compensation will be dependent on experience, but has a base starting salary of $55K+ for this full time position, with significant potential to grow.

Two weeks+ of paid vacation annually.

Comprehensive benefits package, including health, dental and vision coverage.

100% company covered life insurance.

401K plan.

About Tangent Inc:

Tangent Inc has been in business since 1989, and continues to grow year after year. With more than a quarter century of continued operations under our belt, we’ve acquired consistent views of what we expect from our employees, and what they can expect from us in terms of compensation, experience gained and exposure to new technologies.

Tangent primarily focuses upon the Medical, Government and Education markets, with our All-In-One workstations, specialized miniature computers, and purpose-designed solutions to fill needs in Email Archiving, Content Filtering, Enterprise Search, Virtualization and more.

Work Remotely

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service: 2 years (Required)
Technical Support: 2 years (Required)

Language:

English (Required)

License/Certification:

CompTIA A+ (Preferred)
California Driver's License (Required)

Ability to Commute:

Burlingame, CA 94010 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support representative jobs in hayward, ca

Advanced Technical Support Representative - Email Archiving Specialization

Tech II

Technical Services Associate

Associate Systems Support Engineer

Technical Customer Support Representative

Technical Support Representative

Bilingual Program Associate, Participant Enrollment and Customer Service

Customer Support Representative (Tier 3)

Customer Service Specialist, Motorsports - (Full-time, Remote, USA)

Call Center Remote Customer Service Representative

Print Support Specialist

Sales Director - US Market

Refrigeration Sales Representative

Business Development Representative (B2B Sales)

Sales Engineer

Key Accounts Regional Sales Manager (for Connectors BU) - On Site

Account Manager / Sales Representative – Bay Area, Northern CA

Junior Area Sales Manager - Med & Lab (Bay Area)

Inside Sales Representative - Waterworks

Inside Sales

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