Top 3 Helpdesk technician Jobs in Hayward, Wi

Information Technology - Help Desk Technician
Lac Courte Oreilles Community Health Center —Hayward, WI
- $21.97 - $28.56 an hour
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
18h

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Information Technology - Help Desk Technician
Lac Courte Oreilles Community Health Center —Hayward, WI
Valid Wisconsin driver’s license and vehicle insurance are required. Hardware lifecycles, and ensuring software license compliance.
$21.97 - $28.56 an hour
18h
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Information Technology - Help Desk Technician

Lac Courte Oreilles Community Health Center -
Hayward, WI

Apply Now

Job Details

$21.97 - $28.56 an hour
18 hours ago

Qualifications

Microsoft Excel
Microsoft Outlook
Driver's License
Desktop (troubleshooting support)
Desktop applications

Full Job Description

LAC COURTE OREILLES

COMMUNITY HEALTH CENTER
9940 N County Highway K  Hayward, Wisconsin 54843

Telephone: 715-638-5100

Position Description

Position: Information Technology - Help Desk Technician

Location: Lac Courte Oreilles Community Health Center

Hours: Monday – Friday 8:00am-4:30pm

Salary Range: $21.97/hr. - $28.56/hr. depending on qualifications

Posting Date: July 13, 2026

Closing Date: 9/11/2026

Description of Position:

We are seeking a reliable and customer-focused Help Desk Technician to serve as the first point
of contact for employees seeking technical assistance. The ideal candidate will troubleshoot,
diagnose, and resolve hardware, software, and network issues while ensuring a high level of
end-user satisfaction.

Qualifications:

Associate’s or technical degree (or equivalent experience).

Minimum of 2 years’ experience in a support desk/desktop support role, preferably
within a healthcare environment.

Basic understanding of Windows 10/11 operating systems, Microsoft Office applications
(Outlook, Teams, Word, Excel), and common business software.

IT certifications in Linux, Microsoft, or other related fields preferred

HIPAA-compliance and Healthcare IT experience preferred

Must maintain a current Mantoux TB test and completed Hepatitis B series.

Valid Wisconsin driver’s license and vehicle insurance are required.

Must pass a background check, pre-employment, and random drug testing.

Excellent verbal and written communication skills with the ability to effectively support
both technical and non-technical users.

Self-motivated, detail-oriented, and a collaborative team player.

A commitment to continuous learning and staying current with industry trends, best
practices, and regulatory changes.

Must be able to lift and move equipment and supplies up to 50 pounds on a regular
basis.

Duties and Responsibilities:

First-Point IT Support: Serve as the primary point of contact for organization-wide IT
support requests via phone, email, and ticketing system. Ensure prompt acknowledgment,
troubleshooting, and resolution of user issues.

Incident Management & Documentation: Log, track, and thoroughly document all support
activities, diagnostics, and resolution steps in the IT ticketing system to maintain accurate
records.

Hardware & Software Deployment: Diagnose, resolve, and configure desktops, laptops,
printers, and peripheral equipment for both routine refreshes and new hire setups.

Identity & Access Management: Manage user accounts, password resets, and security
permissions across Active Directory, and various business applications following strict
provisioning and deactivation procedures.

Lifecycle & Asset Management: Assist with maintaining the IT asset inventory, tracking
hardware lifecycles, and ensuring software license compliance.

Onboarding & Offboarding: Support employee lifecycle changes by coordinating timely
equipment deployment, account setups, or secure access deactivations.

Network & Security Support: Troubleshoot network connectivity, VPNs, and wireless
connections; manage spam filters to block malicious emails while ensuring legitimate
communication flows securely.

Escalation & Collaboration: Efficiently escalate complex, unresolved issues to Tier 2/3
engineers and senior IT staff, providing thorough documentation of initial troubleshooting
steps.

Knowledge Base Contribution: Author and update internal knowledge base articles, FAQs,
and end-user step-by-step guides to promote self-service and streamline team workflows.

Work Schedule & Flexibility: Maintain a professional, service-oriented attitude with
dedicated user follow-ups. Remain flexible to perform system maintenance, updates, and
upgrades outside of normal business hours as required.

Supervision and Guidance:

The IT Help Desk Technician will work under the direct supervision of the IT Director with
oversight by the Health Director.

Applicants for employment with the Health Center must submit with the completed

application form additional documents including the following:

Letter of Interest
Resume
Credentials
Proof of any Stated Qualifications
Three (3) Current Letters of Recommendation
Academic transcripts

Application Information:
Applications may be obtained from and submitted to:

Lac Courte Oreilles Community Health Center
Human Resources

9940 N County Highway K
Hayward, Wisconsin 54843

(715) 638-5132
[email protected]

The Lac Courte Oreilles Community Health Center is an equal opportunity employer. Native
American Preference will be given to candidates of equal or comparable qualifications.

7/7/26

Apply Now

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Information Technology - Help Desk Technician

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