Top 62 Customer service representative Jobs in Heber Springs, Ar

Trailer Parts Sales & Customer Service Representative
Dexter —Quitman, AR
- Full-time
- Mid-level
- Communication skills
- Commercial
Quick Apply
Customer Service Associate I
Dollar Tree —Heber Springs, AR
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Insurance Agent and Customer Service Representative
Angie Collins Agency, Shelter Insurance —Heber Springs, AR
- $40,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Paid time off
Quick Apply
10d
Service Supervisor
Cintas —Searcy, AR
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service Representative
Aaron's Sales & Leasing —Searcy, AR
- Computer literacy
- Merchandising
- Pass drug screening
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Customer Accounts Manager
Aaron's Sales & Leasing —Searcy, AR
- DOT physical examination
- Pass drug screening
- Mid-level
Quick Apply
Front Counter Customer Service Associate
TopLine Cleaners —Searcy, AR
- $12 - $14 an hour
- Part-time
- Entry level
Quick Apply
9d
Sales Associate/Customer Service
Rhyno Car Wash —Searcy, AR
- From $11 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
2d
Customer Service Associate I
Family Dollar —Greers Ferry, AR
- $11.00 - $11.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
Pizza Hut —Searcy, AR
- Quick service & fast food restaurant
- Food service experience
- 16+ years old
- Opportunities for advancement
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Customer Service Representative
Circle K —Searcy, AR
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
6d
Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply

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Customer Service Associate I
Dollar Tree —Heber Springs, AR
Manage sales transactions while working assigned cash register. Maintain security of cash and protect company assets.
Customer Service Associate I
Family Dollar —Greers Ferry, AR
Manage sales transactions while working assigned cash register. Maintain security of cash and protect company assets.
$11.00 - $11.50 an hour

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Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. The Client Account Manager, is responsible for developing…
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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
3d

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Trailer Parts Sales & Customer Service Representative

Dexter -
Quitman, AR

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
Communication skills

Full Job Description

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

About the Role

Trailer Parts Sales & Customer Representative serves as a primary customer contact and trusted resource for trailer parts identification, application support, and order fulfillment. This role requires strong product knowledge across trailer components and systems, including suspension, axle, brake, wheel-end, electrical, cargo control, and chassis products. The CSR works closely with customers to identify the correct parts, provide technical guidance, process orders accurately, and deliver exceptional service that drives customer satisfaction and sales growth.

Key Responsibilities

Customer Support & Technical Assistance

Serve as the first point of contact for customers via phone, email, and in person, providing professional and solution-focused service.
Utilize trailer parts knowledge to identify, recommend, and cross-reference parts based on customer needs, specifications, VIN information, axle configurations, and equipment applications.
Assist customers with troubleshooting basic trailer component issues and recommend appropriate replacement parts.
Provide accurate information regarding product specifications, compatibility, availability, pricing, and lead times.
Educate customers on trailer parts, maintenance requirements, and product alternatives when necessary.

Order Management

Accurately enter customer orders, quotes, and requests into ERP and CRM systems.
Review orders to ensure proper part selection and application accuracy.
Conduct proactive follow-up on quotes, orders, backorders, and delivery schedules.
Support OEM and distributor customers with recurring orders and inventory planning.
Track shipments and communication status updates, delays, or changes.

Product & Industry Expertise

Develop and maintain working knowledge of trailer systems and components, including:
Axles and suspension systems
Brakes and wheel-end components
Bearings, seals, and hubs
Electrical and lighting systems
Cargo control products
Landing gear and trailer hardware
Air systems and brake controls
Trailer body and chassis components
Stay current on manufacturer product updates, industry trends, and competitive offerings.
Support branch sales initiatives by identifying upselling and cross-selling opportunities.

Customer Relationship Management

Build and maintain strong customer relationships through responsive communication and technical expertise.
Process returns, warranties, credits, and exchanges according to company policies.
Resolve customer concerns efficiently and escalate complex issues when necessary.
Maintain accurate customer records, notes, and communications within company systems.
Collaborate with warehouse, purchasing, sales, and management teams to ensure seamless customer support.

Key Performance Indicators (KPIs)

Order entry accuracy
Trailer parts identification accuracy
Customer response time and SLA compliance
First-contact resolution rate
Quote conversion rate
Customer satisfaction (CSAT)
Sales growth from existing accounts
Follow-up completion rate
Productivity metrics (calls handled, quotes generated, orders processed)

Core Competencies

Customer Focus
Communication Skills (verbal and written)
Attention to Detail
Time Management & Prioritization
Problem Solving
Team Collaboration
Adaptability

Qualifications

High school diploma or equivalent required.
This is an onsite position. Limited travel for training purposes may be required.
2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred.
Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred.
Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred.
Proficiency with ERP, CRM, and Microsoft Office applications.
Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
Strong mechanical aptitude and willingness to expand product knowledge through ongoing training.

Why Work at Dexter

We invest in training, development, and career advancement.
Help customers succeed by delivering reliable solutions and exceptional service.
Enjoy a comprehensive compensation and benefits package designed to support you at work and beyond.

Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.

It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

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Refine Your Search

customer service representative jobs in heber springs, ar

Trailer Parts Sales & Customer Service Representative

Customer Service Associate I

Insurance Agent and Customer Service Representative

Service Supervisor

Customer Service Representative

Customer Accounts Manager

Front Counter Customer Service Associate

Sales Associate/Customer Service

Customer Service Associate I

Customer Service Representative

Customer Service Representative

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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