Top 6 Service desk support Jobs in Helena, Mt

IT Support Specialist
Carroll College —Helena, MT
- Email
- Computer science
- Computer Science
- Mid-level
- Wellness program
- 403(b) matching
11d
Student Employment – Tech Saint
Carroll College —Helena, MT
- $12.50 an hour
- Monday to Friday
- Computer literacy
- University
- Computer skills
8d
On-site Customer Service Engineer - Fort Harrison, MT
MKS2 Technologies —Fort Harrison, MT
- $50,000 - $58,000 a year
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
14d

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Student Employment – Tech Saint
Carroll College —Helena, MT
Qualifications: Customer service and interpersonal skills along with the ability to learn and understand a variety of technical issues; ability to take…
$12.50 an hour
8d

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Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
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Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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service desk support jobs near helena, mt

IT Support Specialist

Carroll College -
Helena, MT

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Job Details

11 days ago

Benefits

Wellness program
403(b) matching
Paid holidays
Disability insurance
Dental insurance
Employee assistance program
Vision insurance
403(b)
Pet insurance

Qualifications

Non-technical user support
Employee onboarding
Computer science
On-site technical support
Technical support via phone
Computer Science
IT user and group management
Account maintenance
Associate's degree in computer science
Job-specific skills training (staff training program)
Mid-level
Incident Escalation
User training (technical support)
Network management
Computer hardware
Student support
Network infrastructure management
Associate's degree
Escalation handling
2 years
Teaching technology use
Information Technology

Full Job Description

Description: Carroll College is seeking a self-motivated individual to fill the position of IT Support Specialist. This person will serve in the Campus Computing and Information Technology department as a member of the User Services team to provide campus-wide technology support to end-users and is specifically responsible for providing Help Desk services, which is comprised of allowing end users to place support requests for technology support by phone, web or by walk-in. Will elevate issues, as appropriate, to other CCIT staff members and will keep customers updated on the status of their issues. Will help provide employee training related to technology and is responsible for onboarding training for new employees in relation to accounts, email and network drive storage. Responsible for network administration tasks involving account creation and general maintenance of network accounts. Coordinates support services including Help Desk requests, as well as a variety of short-term projects, computer upgrades and/or hardware requests, telephone, cell phone account management and print services. Has a direct impact on retention by supporting students through burdensome computer problems as well as works with incoming students to make sure they are equipped to have the greatest success at Carroll from a technical perspective.

Qualifications: The successful candidate will have an Associate’s degree in Computer Science or related field and 2 years related experience in IT Support experience. A combination of education and experience may be considered.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future. For this position, Carroll College will not sponsor or take over sponsorship of employment visas classifications.

To Apply: For consideration, please submit the following materials electronically to [email protected]. Applications will be reviewed as submitted and the position will remain open until filled.

Cover letter
Resume
Completed Carroll College Application

Salary is commensurate with experience, education and qualifications. Carroll College is proud to be an Equal Opportunity Employer and is committed to creating a welcoming work environment for all.

Finalists for the position will be asked to provide a written response to Carroll College’s Mission Statement.

Benefits Include:

Employer sponsored Medical insurance, Wellness program and Employee Assistance Program
Voluntary Dental, Vision, Pet Insurance and more
403(b) Retirement Plan with matching contributions from the College
Employer provided Life and Long-Term disability benefits
Tuition Remission for employee, and if eligible, for spouse and dependent child(ren)
Potential Tuition Exchange benefits for dependent child(ren)
Very generous Holiday, Vacation, Sick and other Leave benefits to include up to 20 days of paid holidays
Other unique benefits such as tickets to home athletic events, rental of outdoor equipment, access to the campus workout facility, and more

About Us: Carroll College is a leading private, liberal arts college in the American West. Carroll’s campus rests on 63 acres at the edge of downtown and historic Helena, the capital city of Montana. The surrounding beauty of the Rocky Mountains and Montana fosters wonder and awe, giving the perfect backdrop to a worldly education. More than 75 miles of hiking and biking trails are just minutes from campus, and Helena is in close proximity to the Continental Divide Trail, natural hot springs, Great Divide Ski Area and the Missouri River. Yellowstone National Park and Glacier National Park are just a few hours away.

Founded in 1909, Carroll College warmly embraces its identity as a diocesan, Catholic college. Carroll represents a beacon of light in the community, welcoming all persons in a cooperative journey toward knowledge and virtue.

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service desk support jobs in helena, mt

IT Support Specialist

Student Employment – Tech Saint

On-site Customer Service Engineer - Fort Harrison, MT

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