Job Summary
The Palms Pet Resort is looking for a full time pet care technician to join our team! We specialize in taking care of our guests 24/7. Scheduled shifts are from 7am-2:30pm and 2:30pm-10pm. Shifts can be flexible with school. Open availability is preferred. ***WEEKENDS AND ALL HOLIDAYS ARE MANDATORY. WE DO HAVE BLACK OUT DATES OVER ALL MAJOR HOLIDAYS, INCLUDING MEMORIAL DAY, 4TH OF JULY, LABOR DAY, THANKSGIVING WEEK, CHRISTMAS AND NEW YEARS WEEK***
Responsibilities will include, but not be limited to:
- feeding and caring for our guests
- monitoring our guests with great attention to detail
- cleaning the facility to keep it in excellent shape
- handling dogs and cats of all breeds, sizes, temperaments and ages
- availability to work holidays and weekends as we are here to take care of our friends for our clients
- conducting tours of the facility with a professional and enthusiastic manner
- providing excellent customer service to returning and new clients!
A Palms Pet Care Tech is professional, self motivated, has excellent multi tasking abilities, and is able to provide a low stress approach in a fast paced environment. No experience is necessary, it is always appreciated and looked at closely if you have any! We are looking for any and all pet care lovers who have an interest in caring for our wonderful guests.
*Potential to gain more responsibility as a Supervisor with training and experience*
Part Time is 30 hours and less
***WEEKENDS AND ALL HOLIDAYS ARE MANDATORY***
Please see below our job description:
Palms Pet Resort & Spa
Pet Care Technician
JOB DESCRIPTION
The Palms Pet Resort & Spa is a client-centered facility whose mission is to provide an environment that nurtures both the emotional and physical needs of our guests.
POSITION OVERVIEW
REPORTS TO: Pet Care Supervisor, Boarding Manager
The Pet Care Technician is responsible for maintaining the health of the boarding guests (pets) by ensuring that owner’s instructions are followed as well as company protocols. The Pet Care Technician is also responsible for ensuring that all animals are safe at all times, keeping in mind that they are caring for someone else’s family member. Ensuring the safety of their fellow staff members as well as that of clients are other responsibilities of the Pet Care Tech.
ESSENTIAL FUNCTIONS/REQUIREMENTS
EDUCATION AND LICENSURE REQUIREMENTS
- High school diploma or equivalent
- Previous on-the-job training desirable, but not required
EXPERIENCE REQUIREMENTS
- Previous animal care background is desirable, but not required
PERSONAL REQUIREMENTS
- Minimum of 18 years old. Exceptions may be made for candidates at management’s discretion.
- Genuinely enjoys working with animals and is able to deal with them even when stressed, ill or in pain.
- Can stay calm and efficient during a crisis.
- Is well-spoken and approaches his/her job duties with maturity
- Can support and be a part of a team; works well with all levels of facility team members.
- Can work independently with minimal supervision.
- Has excellent client communication skills
- Exercises strict adherence to the work schedule and must be available to work days, nights, weekends, major holidays and extended hours as needed.
- Physical Effort: Work requires lifting, carrying and restraining animals (will be assisted by other staff members in lifting animals over 50 lbs). Walks or stands for extended periods of time; frequently works in a bent or squatting position. Ability to walk and control dogs on leash. Ability to use a ladder and/or step stool.
- Working conditions: May be exposed to unpleasant odors from vomit and feces. May be exposed to animal urine, as well as repetitive loud noises. May be exposed to bites, scratches and contagious diseases.
PERFORMANCE EXPECTATIONS/ESSENTIAL FUNCTIONS
Direct Animal Care and Knowledge
- Provides compassionate care to all pets in the facility
- Able to work with all sizes, breeds and temperaments of dogs and cats
- Follows protocol in Boarding Protocols Binder
- Provides proper documentation of each pet’s daily routine throughout the stay and tracks each pet’s belongings throughout the stay
· Responds calmly and in a timely manner to the following: barking, whining, pet body language, and all pet messes.
Animal Health Care
- Provides food and water to pets according to scheduled feeding times
- Ensures potty breaks and exercise times are provided according to schedule
- Ensures that all excrement (feces and urine) is removed from pet areas according to protocol to ensure a healthy environment for all pets
- Consistently focuses on safe animal handling
- Consistently focuses on animal cleanliness (environment and the pet itself) to maintain the health of pets in our care
- Assesses an animal’s health needs. Identifies and documents any abnormalities that you may notice and works to resolve any health problems the pet may be experiencing. Seeks the assistance of a supervisor when needed.
- Once trained, understands and is able to carry out basic animal first aid
- Accurately administers medications, diets, treats and any other services according to an owner’s or a supervisor’s instructions
Animal Behavior
- Understands basic animal behavior
- Assesses the animals’ behavioral and emotional needs and works to resolve problems as needed, consulting a supervisor when necessary
- Exercises the appropriate use of a leash or carrier and/or space and treats as they relate to animal behavior.
Safety
- Ensures every pet’s safety and comfort at all times
- Must be able to safely handle any size dog
- Consistently monitors environment for hazards and resolves issues with the help of supervisors as needed
Facility Maintenance
- Operates washer, dryer and dish sanitizer
- Maintains the organization and cleanliness of storage areas and parking lot
- Restocks supplies as needed and is able to notify the appropriate person when supplies need to be ordered
- Repairs pet cots as needed
- Properly uses cleaning products following the facility protocol. This includes cleaning cabanas, luxury suites, and cattery along with washing pet bowls, doing laundry, and disinfecting yards.
- General building maintenance as needed
- Demonstrates proper care and storage of equipment and supplies
Client Service
- Has excellent communication and customer service skills both in person and over the phone.
- Is able to present the Palms Pet Resort & Spa to clients in a favorable light by relaying information, answering questions and providing clients with tours of the facility
Personal Conduct/Individual Accountability
- Is friendly with both clients and co-workers and maintains a positive attitude while at work
- Is patient both with humans and pets, treating co-workers and clients with respect and compassion
- Must be punctual and reliable always remembering that your tardiness and absences affect the team and may affect the care we provide
- Must be responsible, dedicated and hardworking
- Is willing to accept constructive criticism from supervisors and co-workers when appropriate
- Takes direction well and applies it independently. Must be able to follow both written and verbal instructions
- Resolves conflicts on the job pursuant to company policy and does not let this interfere with performance
- Adheres to the company’s dress and appearance code
- Must be flexible with scheduling and must be responsible for covering shifts to include days, evenings, nights, weekends, holidays and extended hours when needed.
Other
- Performs other duties as assigned to include special projects when needed
- Performs shifts in Play Care as needed
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Helotes, TX 78023 (Preferred)
Ability to Relocate:
- Helotes, TX 78023: Relocate before starting work (Preferred)
Work Location: In person
