Top 5 Heavy duty service advisor Jobs in Henderson, Tx

Heavy Duty Service Advisor
Hex 6 and Company —Tyler, TX
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
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Clements Fluids —Henderson, TX
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Pliler International - Longview —Longview, TX
- $25 - $50 an hour
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- Full-time
- CDL B
- CDL A
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Heavy Duty Service Advisor

Hex 6 and Company
Tyler, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Opportunities for advancement
Life insurance
Retirement plan

Qualifications

Equipment service recordkeeping
Customer records maintenance
Service writing
Computer operation
Customer relationship building
Sales
Phone communication
Computer literacy
Service scheduling
Client rapport building
Greeting customers
Mid-level
Maintenance activity documentation
Invoice payment processing
Driver's License
Client retention
Customer engagement
Automotive service
Warranty issues management
Computer skills
Progress management
Leadership
Repair estimation
Communication skills
Mechanical knowledge
Under 1 year
Client interaction via phone calls

Full Job Description

Join a Team That Keeps East Texas Moving

At Hex 6 Diesel Services, we believe in Honest. Dependable. Quality. We're looking for a customer-focused, organized, and driven Service Advisor to serve as the communication bridge between our customers and our certified diesel technicians. If you enjoy solving problems, building relationships, and working in a fast-paced environment where no two days are the same, we'd love to meet you.

Position Summary

The Service Advisor is responsible for creating an exceptional customer experience while coordinating repairs from start to finish. This position manages customer communication, prepares estimates, schedules repairs, coordinates with technicians and the parts department, and ensures every repair is documented accurately and completed efficiently.

Our Service Advisors don't just answer phones—they help customers make informed decisions while supporting the entire shop's success.

Primary ResponsibilitiesCustomer Service

Greet customers professionally in person and by phone.
Gather complete customer, vehicle, and equipment information.
Ask detailed diagnostic questions to accurately identify concerns.
Set clear expectations regarding repair timelines and communication.
Build long-term relationships through outstanding customer service.

Service Coordination

Open and manage repair orders in Fullbay.
Create accurate estimates using technician recommendations and labor guides.
Obtain customer approvals before work begins.
Schedule work efficiently based on technician availability and shop capacity.
Keep customers informed throughout the repair process.

Shop Communication

Communicate repair concerns clearly to technicians.
Coordinate with the Parts Department to ensure parts availability.
Work with management to prioritize emergency and fleet repairs.
Monitor work in progress to minimize downtime and maximize shop efficiency.

Administrative Duties

Maintain complete and accurate repair documentation.
Ensure technician notes are thorough before closing repair orders.
Process invoices and collect customer payments.
Maintain accurate customer records.
Follow all company procedures for documentation and warranty claims.

Sales & Customer Growth

Identify maintenance opportunities that improve equipment reliability.
Recommend preventative maintenance services.
Promote fleet maintenance programs.
Generate additional parts and service sales through customer education.
Coordinate opportunities with the Outside Sales Team.

Qualifications

Excellent communication and customer service skills
Strong organizational and multitasking abilities
Ability to work in a fast-paced environment
Mechanical aptitude or heavy-duty diesel knowledge preferred
Computer proficiency
Valid driver's license
Positive attitude with a willingness to learn

Preferred Experience

Service advisor experience
Heavy-duty truck or equipment industry experience
Fleet maintenance knowledge
Fullbay experience (preferred but not required)
Parts or service estimating experience

What Success Looks Like

A successful Service Advisor:

Builds trust with every customer.
Maintains excellent communication from start to finish.
Creates accurate repair estimates.
Keeps work flowing efficiently through the shop.
Supports technicians with complete and accurate information.
Helps increase shop productivity and customer retention.
Treats every repair as an opportunity to exceed expectations.

Benefits

Competitive hourly pay (plus performance bonus opportunities)
Paid Time Off
Paid Holidays
Health, Dental, Vision & Life Insurance
Retirement Plan with Company Match
Ongoing professional development and training
Career advancement opportunities
Supportive, team-oriented work environment

Why Hex 6?

At Hex 6 Diesel Services, we invest in our people. We believe educated, empowered employees provide the highest quality repairs and customer service. You'll work alongside ASE-certified technicians, experienced service professionals, and a leadership team committed to helping you grow your career.

If you're looking for more than just a job—and want to be part of a team that values integrity, teamwork, continuous learning, and customer satisfaction—we'd love to hear from you.

Apply today and help keep East Texas rolling with Hex 6 Diesel Services.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

heavy duty service advisor jobs in henderson, tx

Heavy Duty Service Advisor

Plant Technician-Henderson

Mobile Diesel Mechanic / Truck Technician

OES Sales Manager- East

Mobile Diesel Service Technician / Mechanic

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