Top 25 Customer service manager Jobs in Hernando, Ms

Client Support Manager
Barrett Distribution Centers —Olive Branch, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
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Client Support Manager
Barrett Distribution Centers —Memphis, TN
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
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Mgr-Cust Exper Tech Support
FedEx Freight —Memphis, TN
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Sr. Sales Manager- Customer Success
Super Micro Computer —Memphis, TN
- $115,000 - $140,000 a year
- Office
- 8 years
- Bachelor's degree
2d
Entry Level Manager (AT&T)
Rockstarworld Incorporated —Olive Branch, MS
- $55,000 - $67,000 a year
- Full-time
- Background check
- Customer service
- High school diploma or GED
- Employee discount
- Professional development assistance
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9d
Senior Manager, Field Service Engineering - Tru-D
PDI —Memphis, TN
- $105,000 - $115,000 a year
- 3 years
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave
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Customer Service Manager (Route Management) Memphis, TN
Canteen —Memphis, TN
- $60,000 - $65,000 a year
- Full-time
- Background check
- Clean driving record
- Merchandising
- Commuter assistance
- Paid parental leave
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Client Service Manager
CLARION SECURITY LLC —Memphis, TN
- $64,000 a year
- Weekends as needed
- Google Workspace
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Customer Service Supervisor
PetSuites —Olive Branch, MS
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
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Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Southaven, MS
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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Lead Retail Customer Service Associate
FedEx Office —Memphis, TN
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
1d
Customer Experience Manager
Michaels Stores —Memphis, TN
- Weekends as needed
- Mid-level
- Retail management
- Store discount
- Commuter assistance
3d
Commercial Lines Client Service Manager
Higginbotham —Memphis, TN
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Customer Service Lead - Part-Time
Burlington —Southaven, MS
- $13.50 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
3d
Lead Customer Service Advisor
The Pep Boys Manny Moe & Jack LLC —Memphis, TN
- $11 - $18 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Lead Customer Service Associate
Zips Car Wash —Memphis, TN
- $14 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Leadership
- Tuition reimbursement
Quick Apply
Customer Experience Manager
Five Below Inc —Memphis, TN
- From $14 an hour
- Full-time
- Mid-level
- Leadership
- 2 years
Quick Apply
15h

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Client Support Manager

Barrett Distribution Centers -
Olive Branch, MS

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8am-5pm.
The compensation range for this position is $90K-$110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

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Refine Your Search

customer service manager jobs in hernando, ms

Client Support Manager

Client Support Manager

Mgr-Cust Exper Tech Support

Sr. Sales Manager- Customer Success

Entry Level Manager (AT&T)

Senior Manager, Field Service Engineering - Tru-D

Customer Service Manager (Route Management) Memphis, TN

Client Service Manager

Customer Service Supervisor

Branch Operations Supervisor - Commercial Insurance

Lead Retail Customer Service Associate

Customer Experience Manager

Commercial Lines Client Service Manager

Customer Service Lead - Part-Time

Lead Customer Service Advisor

Lead Customer Service Associate

Customer Experience Manager

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