Top 11 Desktop support technician Jobs in Hershey, Pa

Onsite Service Desk Technician
Iris Technology Group, LLC —Camp Hill, PA
- $45,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Tech - Level II
Amphenol Communications Solutions —Yocumtown, PA
- Extended hours
- Mid-level
- Office
- Windows
IT Helpdesk Tech
Amphenol Communications Solutions —Yocumtown, PA
- Extended hours
- Computer literacy
- Office
- Windows
IT Helpdesk Tech - Level II
Amphenol TCS —Yocumtown, PA
- Extended hours
- Mid-level
- Office
- Windows
Quick Apply
IT Helpdesk Tech
Amphenol TCS —Yocumtown, PA
- Extended hours
- Computer literacy
- Office
- Windows
Quick Apply
Desktop Support Technician
Reach Cyber Charter School —Enola, PA
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Desktop Support in Middletown, Pennsylvania
Virtual Service Operations —Middletown, PA
- $17 - $25 an hour
- Customer service
- Ability to walk for extended periods
- Writing skills
- Health insurance
11d
Service Technician (Myerstown, PA)
Saveway USA Corporation —Myerstown, PA
- $50,000 - $70,000 a year
- Full-time
- Up to 50% travel
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Desktop Support Engineer (2 Months contract) Harrisburg -Pennsylvania
Axiom Technologies —Harrisburg, PA
- Full-time
- Mid-level
- Communication skills

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Onsite Service Desk Technician

Iris Technology Group, LLC
Camp Hill, PA

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Job Details

Full-time
$45,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Mobile device support
Teamwork
Technical documentation
Laptop (troubleshooting support)
In-person customer service
Microsoft Exchange
Application deployment
Printer (troubleshooting support)
VLAN
Driver's License
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Computer management
Azure AD
Networking equipment (troubleshooting support)
macOS administration
System deployment
Peripheral hardware support
CompTIA A+
Intune

Full Job Description

About Iris Technology Group

Iris Technology Group is a managed services provider (MSP) delivering responsive, high-quality IT support and technology solutions to businesses across [region/industries]. We pride ourselves on being a true extension of our clients' teams, and this role puts you at the center of that mission.

Position Summary

We are seeking a dependable, client-facing Level 2 On-Site Technician to be dedicated to one of our key clients. You will serve as the primary on-site technical resource, spending 3–5 days per week embedded in the client's main office while also traveling to their other offices and job sites as needed. This is a hands-on role for someone who enjoys solving problems face-to-face, building strong relationships, and owning issues from start to resolution.

Key Responsibilities

Act as the on-site point of contact for the dedicated client, providing Level 2 desktop, laptop, mobile, and peripheral support.

Diagnose and resolve hardware, software, network, and connectivity issues escalated from Level 1 or reported directly by end users.

Set up, image, deploy, and decommission workstations, laptops, printers, and other end-user equipment.

Support and troubleshoot Windows (and macOS where applicable), Microsoft 365, Active Directory / Entra ID, and common business applications.

Perform basic server, network, and infrastructure troubleshooting; escalate complex issues to Level 3 or engineering as appropriate.

Manage and document tickets through the MSP's ticketing system, keeping status, notes, and time entries accurate and up to date.

Travel to the client's additional offices and job sites to provide on-site support, installations, and project assistance.

Assist with small projects such as equipment rollouts, moves/adds/changes, and office setups.

Build and maintain strong working relationships with client staff and stakeholders, delivering professional, courteous service.

Follow documented processes, maintain accurate asset and configuration records, and contribute to knowledge base articles.

Technical Skills & Competencies

A qualified Level 2 engineer should be able to work independently across the following areas:

Microsoft 365 & Cloud

Administer Microsoft 365 / Office 365 via the admin center — user and license management, mailbox and distribution group administration, shared mailboxes, and Exchange Online settings.

Support Teams, SharePoint, and OneDrive configuration, permissions, and troubleshooting.

Manage identity and access through Entra ID (Azure AD), including MFA, conditional access basics, and password/security policies.

Endpoint & Device Management (MDM)

Deploy and manage endpoints using MDM/UEM platforms such as Microsoft Intune (or [Jamf / other] for macOS/mobile).

Configure device enrollment, compliance policies, application deployment, and remote wipe.

Implement and support Windows Autopilot provisioning where applicable.

Virtualization

Administer and troubleshoot Hyper-V hosts and virtual machines (creation, resource allocation, snapshots/checkpoints, and basic performance tuning).

Familiarity with virtual switch configuration and VM backup/restore [VMware / ESXi experience a plus].

Server & Infrastructure

Support Windows Server environments — Active Directory, Group Policy (GPO), DNS, DHCP, and file/print services.

Perform user administration, permissions/NTFS management, and shared resource troubleshooting.

Assist with backup verification, patch management, and monitoring/alert response via RMM.

Networking

Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPN, and wireless connectivity.

Basic configuration and troubleshooting of firewalls, switches, and access points [e.g., SonicWall, Meraki, Ubiquiti, Fortinet].

Security & Endpoint Protection

Support endpoint protection / EDR, spam filtering, and email security tools.

Follow security best practices for account provisioning, offboarding, and data handling.

Required Qualifications

2+ years of hands-on IT support experience, ideally in an MSP or multi-client environment.

Demonstrated Level 2 troubleshooting ability across desktops, laptops, networking, and common business software.

Solid working knowledge of Windows OS, Microsoft 365, Active Directory / Entra ID, and basic networking (TCP/IP, DNS, DHCP, VLANs, VPN).

Hands-on experience with Microsoft 365/Office 365 administration, MDM (Intune or equivalent), and Hyper-V virtualization.

Experience imaging, deploying, and supporting end-user hardware and peripherals.

Strong customer service, communication, and documentation skills.

Valid driver's license, reliable transportation, and willingness to travel between offices and job sites.

Ability to lift and move IT equipment as needed [specify weight if required].

Preferred Qualifications

Relevant certifications, such as:

◦ CompTIA A+, Network+, or Server+ — foundational hardware, networking, and server administration.

◦ Microsoft MS-102 (Microsoft 365 Administrator) — identity, security, compliance, and M365 service management.

◦ Microsoft AZ-104 (Azure Administrator) — Entra ID, virtualization, and cloud infrastructure administration.

◦ Microsoft MD-102 (Endpoint Administrator) — Intune, MDM, and Windows Autopilot deployment.

◦ Vendor certifications relevant to our stack (e.g., SonicWall, Meraki, Fortinet, Ubiquiti).

Experience with RMM and PSA/ticketing tools [e.g., HaloPSA, ConnectWise, Datto RMM].

Familiarity with [client industry, e.g., construction, healthcare, professional services] environments.

What We Offer

Competitive salary and benefits [health, dental, vision, PTO, 401(k), etc.].

A stable, dedicated assignment with a single valued client.

Ongoing training, certification support, and a clear growth path within the Iris Technology Group team.

A collaborative culture that values reliability, professionalism, and problem-solving.

Iris Technology Group is an E

Pay: $45,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in hershey, pa

Onsite Service Desk Technician

IT Helpdesk Tech - Level II

IT Helpdesk Tech

IT Helpdesk Tech - Level II

IT Helpdesk Tech

Desktop Support Technician

Desktop Support in Middletown, Pennsylvania

Service Technician (Myerstown, PA)

Desktop Support Engineer (2 Months contract) Harrisburg -Pennsylvania

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