Top 95 call center representative Jobs in hershey pa

Inbound Customer Retention Representative
TruGreen —Lititz, PA
- $18 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
8d
Retail Support Specialist
DSI Systems —Mechanicsburg, PA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Customer Service Representative
Select Medical —Camp Hill, PA
- From $16.50 an hour
- Full-time
- Computer literacy
- HIPAA
- Office
- Dental insurance
- Paid time off
Quick Apply
Call Center Representative - Bilingual Preferred
Phillips Managed Support Services —Middletown, PA
- $18 - $19 an hour
- Overtime
- Hybrid work
- Background check
- Spanish
- English
- Health savings account
- AD&D insurance
Quick Apply
1d
Call Center Representative
Renewal by Andersen - The Birner Group —Mechanicsburg, PA
- $14 an hour
- Weekends as needed
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Customer Service Specialist
Bath Fitter —Harrisburg, PA
- Urgently hiring
- Office
- High school diploma or GED
- Reliable transportation
- Paid training
Quick Apply
Customer Service Representative
Partners Personnel —Harrisburg, PA
- From $17 an hour
- Full-time
- Background check
- Computer literacy
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12h
PENNSYLVANIA only - Work at Home Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $10 an hour
- 8 hour shift
- Remote
- Background check
- Computer literacy
- Computer skills
- Paid training
- Health insurance
Inside Sales Customer Service Rep
PeopleShare —Lancaster, PA
- $20 - $25 an hour
- Monday to Friday
- Spanish
- Basic math
- English
- Paid holidays
- Health insurance
Quick Apply
Call Center Agent/Data Entry
Dasher Services, Inc —Harrisburg, PA
- From $16 an hour
- Full-time
- Hybrid work
- Writing skills
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Member Service Center Representative
Belco Community Credit Union —Harrisburg, PA
- $19.86 - $24.82 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Patient Access Representative
Planned Parenthood Keystone —Harrisburg, PA
- $18.25 an hour
- Full-time
- Hybrid work
- Computer literacy
- Adults
- Computer skills
- AD&D insurance
- Disability insurance
Quick Apply
Call Center Agent
Renu Solar & Roofing —Harrisburg, PA
- $12 - $18 an hour
- Full-time
- Residential
- Administrative experience
- Organizational skills
- Paid training
- Health insurance
Call Center Representative
Clark Resources —Harrisburg, PA
- 8 hour shift
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Harrisburg, PA
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
6d
Customer Care Representative - PA
CJ Pony Parts —Harrisburg, PA
- $16 - $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
6d
Medical Care Assistant & Patient Access Representative
Planned Parenthood Keystone —Harrisburg, PA
- $18.25 an hour
- Full-time
- Surgery
- Computer literacy
- Adults
- AD&D insurance
- Disability insurance
Quick Apply
Lawn Care Production Scheduling and Customer Service Representative
Good's Tree and Lawn Care —Harrisburg, PA
- From $23 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Solutions Center Representative-Bilingual
Pennsylvania Housing Finance Agency —Harrisburg, PA
- Full-time
- Spanish
- Computer literacy
- English
IT Call Center Representative
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows

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Inbound Customer Retention Representative

TruGreen -
Lititz, PA

Quick Apply

Job Details

Full-time
$18 an hour
8 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching
Referral program

Qualifications

English

Full Job Description

101966

201 Bucky Drive, Lititz, Pennsylvania 17543

TruGreen accepts applications on an ongoing basis.

Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Receives inbound call from a customer with a potential cancel. Inbound representative is responsible for resolving concerns and presenting root cause related offers in order to retain the customer’s business. Use high value saving techniques to meet product, and service sales retention targets, in a commission or incentive pay driven environment. The objective is to retain customers who are requesting termination of service(s) or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by TruGreen.

Responsibilities

Receives calls from canceling customers and is responsible for resolving concerns and retain the customer’s business. Provides immediate follow-up on customer complaints/concerns setting proper expectations and next steps for the customer.
Escalates customer issues requiring extensive problem solving to ensure both a close loop customer experience and learning opportunities for TruGreen.
Applies 5 Pillar Quality standards in accordance to Truly Green QA Model
Uses save training and specialized offers to retain customers.
Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer’s account, or adjustment of customer’s bill.
Updates and maintain customer database with accurate customer information and timely data entry.
Positively represents the TruGreen brand in all written and oral communications and correspondence.

Competencies

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Drives Results – Consistently achieving results, even under tough circumstances.
Drives Results - Ability to listen, overcome objections and ultimately resolve by saving customer account.
Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
Accountability – holding self and others accountable to meet commitments.
Problem Solving and Decision Making

Education and Experience Requirements

High school diploma or general education degree (GED); or up to one-year related experience and/or training, or an equivalent combination of education and experience
At least 1Year Sales or 2 Years Customer Care experience
Associate degree from a two-year college or technical school preferred

Knowledge, Skills, and Abilities

Ability to build customer relationships and provide customer service
Knowledge and ability to cope with and resolve escalated customer service issues
Conflict resolution skills
Knowledge of company products and services
Attention to detail and accuracy
Written and verbal communication skills
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume
Time management skills, including punctuality for on-time attendance
Ability to prioritize, organize, and perform multiple tasks

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

Sit, stand and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities Occasionally required to:
Lift or move up to 25 lbs. independently
Stoop, kneel, crouch or crawl

Working Conditions

Noise level

Low to moderate

Adverse Conditions

Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges
$18/Hourly

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Pay: $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in hershey pa

Inbound Customer Retention Representative

Retail Support Specialist

Customer Service Representative

Call Center Representative - Bilingual Preferred

Call Center Representative

Customer Service Specialist

Customer Service Representative

PENNSYLVANIA only - Work at Home Call Center Representative

Inside Sales Customer Service Rep

Call Center Agent/Data Entry

Member Service Center Representative

Patient Access Representative

Call Center Agent

Call Center Representative

Call Center Remote Customer Service Representative

Customer Care Representative - PA

Medical Care Assistant & Patient Access Representative

Lawn Care Production Scheduling and Customer Service Representative

Customer Solutions Center Representative-Bilingual

IT Call Center Representative

I want to receive the latest job alert for call center representative in hershey pa

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