Top 4279 Guest experience manager Jobs in Hialeah, Fl

Guest Experience Manager
EAST Miami —Miami, FL
- Weekends as needed
- Mid-level
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Guest Relations Manager
Marriott International, Inc —Miami Beach, FL
- $69,000 - $90,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Guest Experience Manager
Four Seasons —Miami, FL
- Full-time
- Spanish
- Computer literacy
- English
7d
Senior Manager, Guest Experience Operations
Extenteam Careers —Miami, FL
- $70,000 - $100,000 a year
- Full-time
- Senior level
- Communication skills
Quick Apply
5d
Front Office Manager
DOUBLETREE DORAL —Doral, FL
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
11d
Assistant General Manager | Full-Time | Miami Beach Convention Center
Oak View Group —Miami Beach, FL
- $178,000 - $188,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
General Manager, Courtyard by Marriott Miami Airport West/Doral
Marriott International, Inc —Doral, FL
- $93,000 - $119,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Business Administration
12d
Manager, Guest Experience
The Florida Panthers —Fort Lauderdale, FL
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- On-the-job training
Quick Apply
9h
Experienced General Manager AC Hotel by Marriott
AC Doral LLC —Doral, FL
- Full-time
- Hotel
- Senior level
Quick Apply
General Manager
Marriott International, Inc —Doral, FL
- From $85,000 a year
- Full-time
- Merchandising
- Hotel
- Recruiting
Front Office Manager -S
Aloft Hotel Miami Aventura —Miami, FL
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
5d
Restaurant Manager
Dunkin —Miami, FL
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Restaurant Manager
Dunkin —Miami, FL
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Resource Coordinator/ Alumni Services Coordinator
Lotus House Women's Shelter —Miami, FL
- From $50,000 a year
- 8 hour shift
- Mid-level
- Residential
- Driver's License
- Paid parental leave
- Paid holidays
Quick Apply
Restaurant Manager
Dunkin —Miami, FL
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Restaurant Manager
Dunkin —Miami, FL
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Front Desk Lead & Office Manager
Centner Wellness & Spa —Miami, FL
- Full-time
- Clinic experience
- Mid-level
- Front desk
Quick Apply
Raphael Hospitality-General Manager (Salary up to $55K)
Raphael Hospitality —Miami, FL
- $50,000 - $55,000 a year
- Full-time
- Background check
- 18 years or older
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
VIDA Hotel & Residences —Miami, FL
- From $70,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Disability insurance
- Health insurance
Quick Apply
Human Resources Manager
Seaspice Restaurant —Miami, FL
- $75,000 - $90,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Guest Experience Manager

EAST Miami -
Miami, FL

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Foreign language proficiency
Hotel and accommodations payment processing
Hotel policy compliance
Financial transaction processing
Managing teams in a customer support role
Processing cash transactions
Answering guest questions
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
Mid-level
Frontline customer support management
Organizational skills
Property management systems (PMS)
Leading team collaboration initiatives
Deposits
Hotel staff training
Hotel and accommodations guest complaints handling
2 years

Full Job Description

Guest Experience Manager

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role Manages the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Manager is all about!

Here's the quick lowdown on what you'll do day-to-day:

Ensures efficient guest registration, check out and telephone service.
Observes Guest Experience Host and ensures that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
Directs and trains front office staff. Assists in new-hire and on-going training. Directs and assists guest experience team members and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
Ensures all necessary reports and forms are completed daily
Liaise with other departments and necessary outside contracts to ensure excellent service delivery
Handle all guest complaints and inquiries in a courteous and efficient manner

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

Minimum 2 years of Supervisor experience
Able to work a flexible schedule, including weekends and holidays
Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. Proficiency in a second language would be a definite advantage

The Cherries on Top (Nice-to-Haves):

Used HMS, HotSOS, REX systems in the past
Knowledge of the local area, roadways, and services
Speaks more than one language

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

Dine at our team Canteen and save on meals!
Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
Enjoy discounts at our restaurants and bars.
Speak up & put your own ideas into actions. Think differently!
Discounted transportation passes and parking nearby.
Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Quick Apply

Refine Your Search

guest experience manager jobs in hialeah, fl

Guest Experience Manager

Guest Relations Manager

Assistant Guest Experience Manager

Senior Manager, Guest Experience Operations

Front Office Manager

Assistant General Manager | Full-Time | Miami Beach Convention Center

General Manager, Courtyard by Marriott Miami Airport West/Doral

Manager, Guest Experience

Experienced General Manager AC Hotel by Marriott

General Manager

Front Office Manager -S

Restaurant Manager

Restaurant Manager

Resource Coordinator/ Alumni Services Coordinator

Restaurant Manager

Restaurant Manager

Front Desk Lead & Office Manager

Raphael Hospitality-General Manager (Salary up to $55K)

Operations Manager

Human Resources Manager

I want to receive the latest job alert for guest experience manager in hialeah, fl

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