Top 202 Customer experience specialist Jobs in Hiawatha Ia

Operations Specialist III
Kirkwood Community College —Cedar Rapids, IA
- $25.45 an hour
- Full-time
- School experience
- Mid-level
- Office
3d
Experience Specialist - Family Medicine/Medical District
UnityPoint Health —Cedar Rapids, IA
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Patient Experience Specialist
UnityPoint Health —Cedar Rapids, IA
- Full-time
- Nursing
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
National Primary Transportation Account Specialist
TrueNorth Companies —Cedar Rapids, IA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Operations Specialist
AdaptHealth, LLC —Hiawatha, IA
- Background check
- HIPAA
- Administrative experience
- Paid parental leave
- Health savings account
Quick Apply
Candidate Experience Specialist (Hybrid)
RTX Corporate —Cedar Rapids, IA
- $43,400 - $82,600 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
2d
Experience Specialist - Family Medicine, Pediatrics
UnityPoint Health —Marion, IA
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Specialist, Customer Service
Cargill —Cedar Rapids, IA
- Mid-level
- Office
- Bachelor's degree
Scheduling/Billing Specialist Lead (Full Time)
UnityPoint Health —Cedar Rapids, IA
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Paid holidays
- Disability insurance
Community Outreach Specialist
UnityPoint Health —Cedar Rapids, IA
- Full-time
- Writing skills
- Driver's License
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Care Specialist
Dental Prosthetic Services —Cedar Rapids, IA
- Full-time
- Dental office
- Computer literacy
- High school diploma or GED
Quick Apply
Transportation Account Specialist
TrueNorth Companies —Cedar Rapids, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Wellness program
- Paid holidays
Quick Apply
Deposit Operations Specialist
Collins Community Credit Union —Cedar Rapids, IA
- Full-time
- Mid-level
- Military encouraged
- Organizational skills
- Disability insurance
- 401(k)
Account Specialist - Risk Management
TrueNorth Companies —Cedar Rapids, IA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Customer Experience Specialist
Clickstop —Urbana, IA
- Full-time
- Hybrid work
- Background check
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Training Specialist
NEW LEADER MANUFACTURING —Cedar Rapids, IA
- Full-time
- Mid-level
- Office
- Microsoft Office
Delivery Specialist
O'Reilly Automotive Stores —Marion, IA
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
Education Specialist
Johnson County Iowa —Oxford, IA
- $71,145.94 - $85,375.12 a year
- Online Application
- Background check
- Word processing
- Computer literacy
2d
Technical Support Specialist
Dynamic Campus Solutions Inc. —Mount Vernon, IA
- Monday to Friday
- Classroom
- Microsoft Outlook
- Writing skills
Personal Lines Account Specialist
TrueNorth Companies —Cedar Rapids, IA
- $22 - $24 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
3d

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Operations Specialist III

Kirkwood Community College -
Cedar Rapids, IA

Apply Now

Job Details

Full-time
$25.45 an hour
3 days ago

Qualifications

In-person customer service
Employee relationship building
Productivity software
Associate's degree
Client interaction via phone calls

Full Job Description

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under moderate supervision, provides department support, manages department processes, ensures data integrity and federal/state reporting compliance, and ensures smooth running of the office. This position must be able to provide exceptional customer service both over the phone and in a high traffic office setting. Persons in this position must also work on a cross functional team that supports all aspects of program support, data entry, student outcomes, and audit reviews.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Serve as Data Specialist and troubleshoot any student data concerns
Generate reports from Federal and State reporting systems for data analysis purposes
Complete data audits for accurate student records
Enter student outcomes for student records
Process registrations, cancelations and transfers for Adult Basic Education and ELL students
Review/enter courses and classes into the non-credit and federal reporting system
Create and maintain comprehensive process documentation
Maintain database for high school distance learning program
Support high school distance learning program with administrative tasks
Assist in mailings to students or other external partners
Utilize Kirkwood’s software system to assist with room scheduling.
Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.
Perform various office clerical duties including filing, typing, scanning, and after the class processing of student records
Depending on qualifications, may serve as the backup HiSET Chief Examiner
Assist with ordering books and class materials
Assist with department activities, meetings such as catering, supplies and scheduling
Assist with processing blank purchase orders (BPO)
Assist with reconciling P-cards
Perform other duties as assigned

PERFORMANCE EXPECTATIONS:

Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
Ability to provide service in a courteous, prompt, professional and efficient manner.
Read, understand, and express oneself clearly and effectively in oral and written form.
Ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving.
Establish and maintain good working relationships with students, colleagues, and general public.
Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. The position involves occasional (10-33%) driving to events and meetings away from KCC’s main campus.

MINIMUM QUALIFICATIONS:

Associate’s degree
Must have proficient knowledge of Microsoft Office products

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Strong problem-solving skills
Prior working experience in program management
Experience working in an educational setting
Experience auditing compliance of program regulations
Bachelor’s degree and at least three years of experience in teaching, training, counselling, or testing; or college-level course work in those fields

EEO/AA STATEMENT:
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,[email protected], or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:[email protected].

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.

Apply Now

Refine Your Search

customer experience specialist jobs in hiawatha ia

Operations Specialist III

Experience Specialist - Family Medicine/Medical District

Patient Experience Specialist

National Primary Transportation Account Specialist

Operations Specialist

Candidate Experience Specialist (Hybrid)

Experience Specialist - Family Medicine, Pediatrics

Specialist, Customer Service

Scheduling/Billing Specialist Lead (Full Time)

Community Outreach Specialist

Customer Care Specialist

Transportation Account Specialist

Deposit Operations Specialist

Account Specialist - Risk Management

Customer Experience Specialist

Training Specialist

Delivery Specialist

Education Specialist

Technical Support Specialist

Personal Lines Account Specialist

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PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

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