Top 2 Remote help desk Jobs in Hickory, Nc

Desktop Support Specialist / Information Systems / PRN
Catawba Valley Medical Center —Hickory, NC
- PRN
- Computer Science
- Mid-level
- Windows
7d

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Desktop Support Specialist / Information Systems / PRN
Catawba Valley Medical Center —Hickory, NC
Associate degree in Computer Science, or a High School diploma/equivalent with five years in IT technical support or service desk.
7d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
9d

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Desktop Support Specialist / Information Systems / PRN

Catawba Valley Medical Center -
Hickory, NC

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Job Details

PRN
7 days ago

Qualifications

Desktop computer repair
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Network protocols

Full Job Description

Summary of Performance Expectations:

Acts as the primary contact for the IT Service Help Desk, accurately documenting requests/issues in the ticketing system, including any actions taken, for timely resolution while maintaining excellent customer service. Assesses, installs, configures, tests, maintains, monitors, and troubleshoots end-user devices and related hardware/software using remote tools or on-site presence as needed. Serves as a trainer and escalation point for End User Support Specialists before escalating to Tier III Support. Leads peer resources on assigned tasks to ensure successful completion. Strives to ensure a positive customer service experience in all interactions.

Education & Credentials:

Required

Associate degree in Computer Science, or a High School diploma/equivalent with five years in IT technical support or service desk. Must obtain an IT support certification (e.g., CompTIA A+, HDI-CSR, Google GITSPC, ETA CNCT, or Apple ACMT) within twelve months of employment.

Preferred

Bachelor’s degree in a computer related field. CompTIA A+ or Network+ Certification.

Work Experience:

Required

Two years of hands-on experience supporting hardware such as PCs, thin clients, laptops, tablets, handhelds, printers, phones, and various peripheral devices. Experience in software troubleshooting, including Windows Operating Systems and MS Office 365. General technical understanding of network hardware, topologies, and protocols. With training and on-the-job experience, the incumbent should become proficient in the basic aspects of the position within three months of the employment date..

Preferred

Experience in customer service roles, particularly within large healthcare environments.

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Desktop Support Specialist / Information Systems / PRN

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