Top 81 Helpdesk technician Jobs in Hicksville, Ny

Field Service Technician
ICC Automation —Long Island, NY
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Onsite Printer Support Specialist - Level 2
Revolution Technologies, LLC —New York, NY
- $30 - $35 an hour
- Full-time
- 5 years
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
Jr. IT Configuration Technician
Ergonomic Group Inc. —Jericho, NY
- $40,000 - $50,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Driver's License
- Health savings account
- Health insurance
Quick Apply
7d
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
Quick Apply
IT Technician I (Evening Shift)
New York Institute of Technology —Old Westbury, NY
- $57,000 - $65,000 a year
- Weekends as needed
- Classroom
- Office
- Windows
- Paid holidays
- Paid time off
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician
Enersys —Commack, NY
- $50,000 - $65,000 a year
- Overtime
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
3d
IT TECHNICIAN
ATG Entertainment USA —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
IT Support Technician - Nassau County
Core BTS —Long Island, NY
- $18 - $22 an hour
- Full-time
- Classroom
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Associate Helpdesk Technician
Tutor Perini Corporation —New Rochelle, NY
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
3d
IT Support Specialist Hybrid Level 1-2 Part to Full time
Simiplex Solutions —White Plains, NY
- $22.00 - $31.67 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Driver's License
- Paid training
- Paid time off
Quick Apply
2d
Level I Helpdesk Technician
Acture Solutions Inc —Hauppauge, NY
- $40,000 - $55,000 a year
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Help Desk Support Technician I
FORTUNE SOCIETY INC —Long Island City, NY
- $24.73 - $27.48 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
IT Help Desk Technician II
Jazz at Lincoln Center —New York, NY
- $33.65 - $38.46 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
Help Desk Support Technician II
FORTUNE SOCIETY INC —Long Island City, NY
- $30.22 - $32.97 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Help Desk Technician
DISTRICT ATTORNEY KINGS COUNTY —Brooklyn, NY
- $61,174 a year
- Overtime
- Mid-level
- Office
- 3 years
- Loan forgiveness
3d
Desktop Support Technician, Level 2
MUFG —New York, NY
- $94,000 - $158,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
2d
IT Helpdesk Technician
Elevate Technology Group —Manhattan, NY
- $60,000 - $70,000 a year
- Google Workspace
- Mid-level
- Office
Desktop Support Technician - Level 2
MUFG —New York, NY
- $38 - $55 an hour
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
2d
IT Support Technician
Metro Vein Centers —New York, NY
- $60,000 - $72,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply

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helpdesk technician jobs near hicksville, ny

Field Service Technician

ICC Automation
Long Island, NY

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Telecommunications network device configuration
Network communication equipment reconfiguration
Hardware maintenance
Materials handling
Root cause analysis
Technical Proficiency

Full Job Description

Pay: $60,000.00 - $65,000.00 per year
Job Type: Full-time
Work Location: In person

Job Description

We are looking for technically skilled candidates with strong problem-solving and troubleshooting abilities for our Service Technician position.

This is a technology-heavy, hands-on technical role and is not a traditional help-desk position. The ideal candidate should be comfortable diagnosing and resolving complex technical issues, working with computer networks and systems, configuring equipment, and performing programming and system setup.

Technicians will serve as a technical resource for clients and internal users, responding to technical issues in a timely manner and ensuring the optimal operation of systems. Candidates should be able to independently troubleshoot problems, identify the root cause of an issue, and implement an appropriate solution, rather than simply escalate issues they cannot resolve.

The role also involves working directly with clients and traveling to project sites throughout NYC and The Hamptons. Strong communication and interpersonal skills are essential, as technicians will interact with colleagues across departments, executive-level personnel, and clientele.

Location Requirement

Given the amount of daily travel this role involves, we're only able to consider candidates who currently live on Long Island, between Mineola and Riverhead. This is a firm requirement for the role.

Service Technician Responsibilities

Configure and set up routers, switches, and access points for installation
Troubleshoot and resolve network and connectivity issues
Diagnose and resolve complex technical problems, including issues that cannot be addressed through basic troubleshooting
Repair or replace damaged hardware and equipment
Upgrade and update systems to the latest firmware
Provide remote technical assistance to clients and resolve issues remotely when possible
Review tickets through the email-based system and provide end users with timely status updates
Serve as the first point of contact for technical error reporting
Establish and maintain strong relationships with the client base
Conduct backup operations
Manage technical documentation and ensure all pertinent information is properly documented
Build virtual racks for the on-site installation team
Perform physical rack building and equipment preparation
Perform shell programming for upcoming automation projects
Assist with pre-installation setup and programming of alarm panels
Participate in technical system configuration and programming prior to installation
Identify the root cause of technical issues and determine the appropriate solution rather than relying solely on escalation
Work independently in diagnosing and resolving technical issues while knowing when additional support is required
Travel to client locations and project sites as needed to resolve issues that cannot be addressed remotely or over the phone
Support projects ranging from NYC through The Hamptons

Service Technician Requirements

Must currently reside on Long Island, between Mineola and Riverhead
1+ years of experience in computer networks and systems maintenance
At least 1 year of router/switch configuration experience
Strong understanding of networking, systems, and technical troubleshooting
Ability to diagnose and resolve technical problems independently
Ability to troubleshoot beyond basic help-desk-level issues
Comfortable working with technical systems, hardware, networking equipment, and programming/configuration tasks
Excellent written and verbal communication skills
Good interpersonal skills
Strong attention to detail
Strong analytical and problem-solving skills
Ability to work independently and take ownership of technical issues
M-F, 9:00am-5:30pm
Willingness to travel approximately 75%

Helpful, But Not Required

Alarm programming experience
Knowledge of automation systems such as Control4 or Savant
Shell programming experience
Experience with system programming or pre-installation configuration
Clean NYS Driver's License

What We're Looking For

This position is best suited for someone who enjoys figuring out complicated technical problems and getting systems working again.

Candidates should have hands-on technical experience and be comfortable going beyond basic troubleshooting. This is not simply a role where you will reset passwords, answer basic user questions, or escalate every technical issue to someone else. You will be expected to understand the technology, troubleshoot the problem, identify what is causing it, and work toward a solution.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off

Experience

Router/Switch configuration: 1 year (Required)

Willingness to Travel

75% (Required)

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Experience:

Router/Switch configuration: 1 year (Required)

Willingness to travel:

75% (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in hicksville, ny

Field Service Technician

Onsite Printer Support Specialist - Level 2

Jr. IT Configuration Technician

IT Support Technician

IT Technician I (Evening Shift)

IT Helpdesk Technician

Helpdesk Technician

IT TECHNICIAN

IT Support Technician - Nassau County

Associate Helpdesk Technician

IT Support Specialist Hybrid Level 1-2 Part to Full time

Level I Helpdesk Technician

Help Desk Support Technician I

IT Help Desk Technician II

Help Desk Support Technician II

Help Desk Technician

Desktop Support Technician, Level 2

IT Helpdesk Technician

Desktop Support Technician - Level 2

IT Support Technician

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