Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Are you someone who has a passion for working in all service and customer satisfaction related activities to ensure ongoing customer loyalty? If yes, please continue to read more to learn about this exciting opportunity within our Uptime and Customer Support organization.
We are excited to announce that we are hiring a Regional Fleet Service Manager within the Western Region. This role will be responsible to function as the company's service contact for selected regional fleet and dealer accounts by providing the liaison, coordination, follow-up, and technical knowledge to ensure solutions for technical concerns. You will also interact with company personnel in Parts, Service, Engineering, and outside vendors. This position may require representation of both the Volvo and Mack brands and demands a high degree of confidentiality of each brand.
Your responsibilities in this role will include (but not limited to):
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Maintain an ongoing contact with assigned Fleets and Selling Dealers
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Maintain an ongoing contact with assigned Dealers
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Take on a consultant role to transition into a proactive business strategy
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Provide technical solutions to customers' product problems.
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Coordinate all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction.
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Participate in paper pilots and vehicle pilot reviews. Make recommendations to vehicle specification to improve reliability and reduce warranty cost.
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Provide technical training for technicians when necessary.
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Work with Product Quality and Service Market engineering personnel and others to resolve product problems.
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Make personal visits to customers, write Goodwill policy as necessary, provide professional customer responses providing alternate solutions and product concerns reported as necessary.
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Extensive travel can be required – up to 70%
Critical Competencies
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Strong oral and written communication skills.
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Change Facilitation
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Ownership/Accountability
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Analytical Skills
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Problem Solving/Decision Making
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Technical/Functional Expertise
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Selling Intangible products
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Negotiation Skills
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Leadership
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External Relationships/Networking
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Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level.
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Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback. Empowering the team to take decisions and recognize successes and learn from mistakes. Prioritize and deliver results that make a difference to our employees and our customers.
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Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset
Education
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You hold a bachelor’s degree in Engineering or business-related discipline – this is preferred.
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You have an Associate Degree in Diesel/Automotive Technology
You will also have experience with the following to be the best candidate:
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5 years of automotive industry experience, preferably in a service or maintenance related role
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Minimum 1 year of experience in dealership operations or in a position with direct dealer interface
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2 years of customer service experience
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Automotive Technology knowledge required
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Thorough knowledge of complex truck systems and how to repair them
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Understanding of retail truck business.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $128,300 - $158,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
