Top 69 Technical support occupations Jobs in High Point, Nc

Network Support Specialist
Lumos —High Point, NC
- Weekends as needed
- Remote
- 18 years or older
- Computer literacy
- Residential
- Wellness program
- Health savings account
Quick Apply
IT Analyst I
Cambrex —High Point, NC
- Full-time
- Computer science
- Azure
- Computer Science
Service Desk Analyst
Zones —Winston-Salem, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
IT Jr. Engineer - Support Technician
Lumos —High Point, NC
- Full-time
- 18 years or older
- Construction site
- Inventory management
- Wellness program
- Health savings account
Quick Apply
Field Service/Desktop Support Technician
Cognizant —High Point, NC
- Full-time
- Mid-level
- Windows
- 3 years
1d
Information Technologies - IT Service Center Support Assistant
High Point University —High Point, NC
- $9 an hour
- Part-time
- Classroom
- Research
- University
IT Support Specialist
EMERGEORTHO, P.A. —Greensboro, NC
- Urgently hiring
- Medical office experience
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Customer Service Technical Support Call Center
Advanced Personnel Resources2 —Greensboro, NC
- $15 - $16 an hour
- Full-time
- Food service experience
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Desktop Support Analyst I
DYOPATH —Greensboro, NC
- $24.14 an hour
- Monday to Friday
- Computer Science
- Mid-level
- Bachelor's degree
Quick Apply
19h
Material Handling Technical Support & Diagnostics Specialist
Combilift —Greensboro, NC
- Full-time
- Mid-level
- Office
- Computer networking
Quick Apply
Help Desk Technician
Computerway Food Systems —High Point, NC
- $50,000 - $55,000 a year
- Overnight shift
- Spanish
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
IT Technician
Modular Closets —Kernersville, NC
- Weekends as needed
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
12d
IT Store Support Technician II
The Fresh Market —Greensboro, NC
- Full-time
- Computer Science
- Mid-level
- Windows
- Store discount
- Dental insurance
IT Support Technician (Onsite/Remote) - Entry Level Path to Advancement
SKYFY TECHNICA —Winston-Salem, NC
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- Customer service
- Tuition reimbursement
- Paid time off
Quick Apply
Technical Support Engineer
ALTEN Technology USA —Greensboro, NC
- Engineering
- Pass drug screening
- 8 years
- Opportunities for advancement
Quick Apply
Information Systems Analyst - Utilities GIS
City of Winston-Salem, NC —Winston-Salem, NC
- $83,177 a year
- Full-time
- Basic math
- Data analysis skills
- Mid-level
- Paid jury duty
- Commuter assistance
5d
IT Store Support Technician II
The Fresh Market Inc —Greensboro, NC
- Full-time
- Computer Science
- Mid-level
- Windows
- Store discount
- Dental insurance
Mechanical Support Specialist I
Firman Power Equipment Inc —Greensboro, NC
- $20 - $24 an hour
- Overtime
- Spanish
- Microsoft Outlook
- High school diploma or GED
Quick Apply
Lead Field Service and Desktop Support Technician
Cognizant —High Point, NC
- Full-time
- Mid-level
- Office
- Windows
7h
IT Field Support Technician II
The Fresh Market —Greensboro, NC
- Full-time
- Customer service
- Mid-level
- Store discount
- Dental insurance

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Network Support Specialist

Lumos -
High Point, NC

Quick Apply

Job Details

Full-time

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Referral program

Qualifications

Technical documentation
High school diploma or GED
Customer support ticket management
Resolving technical support tickets
Desktop applications
Productivity software
Technical Proficiency

Full Job Description

Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support—playing a key role in delivering fast, reliable solutions to our customers. In this role, you'll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services.

You'll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact.

**This position is remote with in-person training required at our High Point, NC location**

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers.
Support both Business and Residential products, delivering effective solutions in a timely manner.
Accurately document all interactions and updates in the service database throughout each stage of the support process.
Monitor outages and maintenance events, gathering data and escalating when needed.
Identify root causes, implement solutions, & escalate unresolved issues as appropriate.
Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.
Represent the company professionally by practicing the Articles of Excellence & delivering quality service.
Work scheduled shifts including nights, weekends, & holidays based on business needs.
Perform additional tasks as assigned to meet business goals.

Knowledge, Skills, and Abilities Required

1–3 years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry.
High school diploma or equivalent required; technical certifications or relevant coursework are a plus.
Comfortable reading and applying technical documentation, manuals, and procedures.
Demonstrated proficiency using computer, email applications, and Microsoft Office.

Other Experience & Requirements

Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently.
Ability to thrive in a fast-paced environment and stay focused when managing multiple tasks.
Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through.
Strong communicator with the ability to explain technical information clearly and simply.

Physical Requirements

Frequent sedentary periods using computers, keyboard, and other peripherals.
Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life's challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Quick Apply

Refine Your Search

technical support occupations jobs in high point, nc

Network Support Specialist

IT Analyst I

Service Desk Analyst

IT Jr. Engineer - Support Technician

Field Service/Desktop Support Technician

Information Technologies - IT Service Center Support Assistant

IT Support Specialist

Customer Service Technical Support Call Center

Desktop Support Analyst I

Material Handling Technical Support & Diagnostics Specialist

Help Desk Technician

IT Technician

IT Store Support Technician II

IT Support Technician (Onsite/Remote) - Entry Level Path to Advancement

Technical Support Engineer

Information Systems Analyst - Utilities GIS

IT Store Support Technician II

Mechanical Support Specialist I

Lead Field Service and Desktop Support Technician

IT Field Support Technician II

I want to receive the latest job alert for technical support occupations in high point, nc

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